[EU] Square Enix Account Billing Technical Difficulties (Aug. 18)

[NOC_EU]

Due to technical difficulties involving our payment processor, some customers may experience delays in charges being processed for recurring subscriptions of FINAL FANTASY XI. Billing anniversary dates will not be affected by this issue.

The issue is being addressed, and new updates will follow as additional information becomes available.

We apologise for any inconvenience this may have caused and thank you for your patience.

[Date & Time]
From Jul. 27, 2011 07:30 (GMT)

[Detail of Issue]
Recurring subscription processing delayed for some customers

[Cause]
Billing processor technical issue

[Affected Service]
Square Enix Accounts

[NOC_EU]

On Jul. 27, 2011, some customers were experiencing delays in charges being processed for recurring subscriptions of FINAL FANTASY XI due to an issue with our payment processor. However, we are happy to announce that these issues have been addressed.

We apologise for any inconvenience this may have caused and thank you for your understanding.