Explain SE!

[Godofgods]

Aug 6th i switched payment method over to Crysta. When i attempted to add some, i got an error message, and no Crysta was added to my account. Of course i still got an email from C&B saying they charged me.

Today, Aug 7th, I get an email saying "Due to a processing error with your payment method, all continuous options for the following service account have been canceled."

And now i cant even log into XI because it says i have no content ID's. (Funny.. i had 10 last night...)

So i had to reactivate all my ID's. For which i got charged another ~22.00. I better not be getting billed twice for this bull*

[Sureal]

heres a better idea than posting on a forum about gameplay, call the billing department


wow, i know im a genius, its ok, im used to it

[Runespider]

heres a better idea than posting on a forum about gameplay, call the billing department

Have you ever tried to deal with customer support? I'm guessing not.

[Nvr]

But he actually posted here thinking he will get a response about a personal billing problem with no other information that what he has given... does anyone here actually think that there is anything that any mod here on these forums can actually do for him? It's just a post to publicly complain, not a post to actually try and solve the issue.

[Godofgods]

heres a better idea than posting on a forum about gameplay, call the billing department

My last account, it wouldnt let me log in one day and i delt with their 'costumer support' people. I never got my account back, and they continued to bill me for 6 months after that before they would finaly cancel the account.

I gave up on them a long time ago..


It's just a post to publicly complain, not a post to actually try and solve the issue.

[RAIST]

or maybe it's a post to warn others not to do it and get "scammed" out of a double-billing in the short term. Maybe it's a post to try to further bring awareness to the powers to be that something is seriously wrong here. The OP has just as much right to complain about unfair practices in the billing system as anyone here has to complain about the changes to force pops in the game.

I have a friend that got bumped with this last billing cycle and he is not reactivating because he doesn't want to risk double-paying when he, like many of us, was looking to just let his account expire during the next billing if they don't fix it. Why jump thorugh hoops with SE for days (or even weeks) just to get to play thier game for a few weeks when you are expecting to have to drop it after that?

[Korpg]

...and here comes RAIST with his tinfoil hat.

[Panthera]

heres a better idea than posting on a forum about gameplay, call the billing department
wow, i know im a genius, its ok, im used to it

This is a forum about gameplay? Last I checked there were dozens of threads about billing before this one. It's about everything except gameplay these days, until this issue is finally resolved.


But he actually posted here thinking he will get a response about a personal billing problem with no other information that what he has given... does anyone here actually think that there is anything that any mod here on these forums can actually do for him? It's just a post to publicly complain, not a post to actually try and solve the issue.

He doesn't have a right to publicly complain? What else can the powers that be expect?


or maybe it's a post to warn others not to do it and get "scammed" out of a double-billing in the short term. Maybe it's a post to try to further bring awareness to the powers to be that something is seriously wrong here. The OP has just as much right to complain about unfair practices in the billing system as anyone here has to complain about the changes to force pops in the game.

I have a friend that got bumped with this last billing cycle and he is not reactivating because he doesn't want to risk double-paying when he, like many of us, was looking to just let his account expire during the next billing if they don't fix it. Why jump thorugh hoops with SE for days (or even weeks) just to get to play thier game for a few weeks when you are expecting to have to drop it after that?

I'm sorry to see so many people having problems with this....

[RAIST]

...and here comes RAIST with his tinfoil hat.

how can you claim I'm wearing a tinfoil hat? Not a conspiracy theoricist. What I gave as reasons are plausible reasons because they are things that have been documented to have happened.

Need to get your facts straight.

[Darkwizardzin]

in before the lock

[Dragoy]

Yeah, if actually requesting for support, they can't provide it via the forum for issues about billing and other such account related things of individual people.
Contacting the support via the methods listed at the Support Centre would be the way.


If it's just discussion about it, and not about requesting for support, though, then it should be fine just like the other similar ones that were brought up are, I'd think.

They wont actually provide support via the forum for anything at all, not account related (including but not limited to the Transfer process), and not even technical issues really. All they do is assure the players they take their post to the people responsible to have a look at and depending of the issue, lock the thread so that players who might be able to actually help can't reply there and they often would have the solution to share.

Basically there is no support section, just a report things section...

[Neonii]

All I can say is when they fix something where it actually allows me to pay them cool. Until then oh well it gets old really fast and is very strange customer service. I would suggest maybe they should set up a special hot line to help folks willing to pay them but running into problems. Why lose customer when you don't have to?

[Selzak]

heres a better idea than posting on a forum about gameplay, call the billing department


wow, i know im a genius, its ok, im used to it
What makes your genius mind think that this forum is exclusively dedicated to gameplay discussion?

Have you seen the stickies at the top of General Discussion? General Discussion, by the way, is located under:
English Forums >> COMMUNITY >> General Discussion

[Zaknafein]

how can you claim I'm wearing a tinfoil hat? Not a conspiracy theoricist. What I gave as reasons are plausible reasons because they are things that have been documented to have happened.

Need to get your facts straight.

He just wants to subtly(at least he thinks) interject his political crap.

[Winrie]

how can you claim I'm wearing a tinfoil hat? Not a conspiracy theoricist. What I gave as reasons are plausible reasons because they are things that have been documented to have happened.

Need to get your facts straight.

Either way, this is the wrong place to even post this kind of problem, secondly, who made you the paramount of intelligence, the only thing i see posted from you is dribble about how right you are.

[Revanchist]

As this is a open forum for FFXI gamers, each person is entitled to voice/post their opinion Winrie. While I may agree that this may indeed be the wrong place to post something like this, as RAIST said, the OP may've posted here as a warning as what happened to him/her, may happen to someone else.

There's no need to flame people for their opinion either.

[RAIST]

You appear to be a new poster here and apparently don't know much of anything about me, Winrie. So, I'm willing to give you the benefit of the doubt.....I seriously hope you aren't trolling.

facts are facts. That's what I try my best to stick to, and if it is an opinion I try to provide the reasons for why I have that point of view, based on what I know of a situation.

That post was in direct response to someone challenging the OP's right to post. OP didn't appear to be posting to solicit biling support, and was accused of it. He/she did not ask SE to fix an account--asked them to fix the snafus in the billing system. I simply posted some possible reasons why he/she may have posted is all, in counter to the accusations lobbed at the OP. Those reasons are based on events that are happening, and gave an example to back it up.

For that, I get called a tinfoil hat wearer? Korpg should really know better...we've both been round and round these forums long enough to know that I am not in the conspiracy theorist camp.

As for "dribble about how right you are".... well, I direct you again to the point above: facts are facts. Either they are right, or they are wrong. A few people have called us wrong on posts without providing any evidence to the contrary, while I and others have provided evidence to support those challenged facts. When something I post has been shown to be wrong, I stand corrected and the record shows it and we try to move on. So, if it is dribble about me being right when I and others have been proven to be in the right...well, then I guess a bunch of us here are dribbling fools?

[Winrie]

You appear to be a new poster here and apparently don't know much of anything about me, Winrie. So, I'm willing to give you the benefit of the doubt.....I seriously hope you aren't trolling.

facts are facts. That's what I try my best to stick to, and if it is an opinion I try to provide the reasons for why I have that point of view, based on what I know of a situation.

That post was in direct response to someone challenging the OP's right to post. OP didn't appear to be posting to solicit biling support, and was accused of it. He/she did not ask SE to fix an account--asked them to fix the snafus in the billing system. I simply posted some possible reasons why he/she may have posted is all, in counter to the accusations lobbed at the OP. Those reasons are based on events that are happening, and gave an example to back it up.

For that, I get called a tinfoil hat wearer? Korpg should really know better...we've both been round and round these forums long enough to know that I am not in the conspiracy theorist camp.

As for "dribble about how right you are".... well, I direct you again to the point above: facts are facts. Either they are right, or they are wrong. A few people have called us wrong on posts without providing any evidence to the contrary, while I and others have provided evidence to support those challenged facts. When something I post has been shown to be wrong, I stand corrected and the record shows it and we try to move on. So, if it is dribble about me being right when I and others have been proven to be in the right...well, then I guess a bunch of us here are dribbling fools?

I never asked for your benefit of the doubt, nor will i pursue a drawn out responce to yours, all im going to say is through more threads than this one you pose an image of 'I'm correct always" Since i am entitled to my own opinion, i will say it gets old after awhile, considering you are only correct maybe half of the time, if any. I'll leave it at that.

[Iceni]

Frankly, I'd like an explanation or at very least acknowledgment from SE about their latest billing fiasco, too.

As it stands, a family member who has paid this month, but:
1) He cannot access any of his content IDs.
2) He cannot post here because he has no content ID.
3) He cannot reactivate because of the infamous ERROR 105.
4) His support ticket for this issue is 1 week old. He was promised an answer within 48 hours.

He was already the victim of July's billing fail and deactivation fiasco. Except, at least last month he was able to reactivate his content IDs with no problem. This month, however, due to the Click&Buy/transfer, he paid but cannot reactivate his content IDs.

Error 105 (among others) is a Square Enix account management system issue. People caught in this system error are NOT receiving customer support. Why penalize people caught in July's billing fiasco again? Why accept payment from customers and NOT allow them access to the service they paid for?

We use the same bank, have our own credit cards from the same bank, our own SE accounts and have been playing FFXI since 2003. Neither of us had an issue with payment all these years until the past few months due to billing errors from SE.

If we can't play as a family and go on duo adventures, I don't really feel like playing either even if my account is in good standing.

This billing snafu needs to be fixed or at the very least acknowledged by Square Enix. For the many loyal, paying FFXI fans who now have their content IDs frozen for NO GOOD REASON, there are friends and family who will also cease playing. FFXI is just not the same without your linkshell mates of several years. Honestly, I really don't care about the transfer or billing service provider or even paying a little extra as long as the system works. Obviously for many loyal FFXI fans who got locked out this month, THE SYSTEM DOES NOT WORK.

[RAIST]

I never asked for your benefit of the doubt, nor will i pursue a drawn out responce to yours, all im going to say is through more threads than this one you pose an image of 'I'm correct always" Since i am entitled to my own opinion, i will say it gets old after awhile, considering you are only correct maybe half of the time, if any. I'll leave it at that.

Hey, you threw down the gauntlet. I just responded in kind. If you think someone is wrong, then challenge the post and provide something to back up the challenge. Like I said, others have done this to not only myself, but others in the past. When something was proven to be wrong, the record shows that. Several here have tried to issue challenges, but presented strawmen and never actually addressed the points as stated. So, if you see something specifically wrong, present facts to the contrary and have an honest debate over the issue. Don't just sling mud and then duck and cover.

[Korpg]

You appear to be a new poster here and apparently don't know much of anything about me, Winrie. So, I'm willing to give you the benefit of the doubt.....I seriously hope you aren't trolling.

facts are facts. That's what I try my best to stick to, and if it is an opinion I try to provide the reasons for why I have that point of view, based on what I know of a situation.

That post was in direct response to someone challenging the OP's right to post. OP didn't appear to be posting to solicit biling support, and was accused of it. He/she did not ask SE to fix an account--asked them to fix the snafus in the billing system. I simply posted some possible reasons why he/she may have posted is all, in counter to the accusations lobbed at the OP. Those reasons are based on events that are happening, and gave an example to back it up.

For that, I get called a tinfoil hat wearer? Korpg should really know better...we've both been round and round these forums long enough to know that I am not in the conspiracy theorist camp.

As for "dribble about how right you are".... well, I direct you again to the point above: facts are facts. Either they are right, or they are wrong. A few people have called us wrong on posts without providing any evidence to the contrary, while I and others have provided evidence to support those challenged facts. When something I post has been shown to be wrong, I stand corrected and the record shows it and we try to move on. So, if it is dribble about me being right when I and others have been proven to be in the right...well, then I guess a bunch of us here are dribbling fools?

I agree with you, I think that the OP made this thread to draw attention to himself.

My reference for "tinfoil hat" was because of your wording to your response. You make it sound like SE is out to scam everyone, you even use that word in that post. I'm just wondering when this scam theory will stop. Will you leave it just for SE, or will you continue and say another company (Click and Buy), then another company (Microsoft), then start saying countries (Japan, USA, UK, etc.) are out there trying to scam money from the "hardworking people of XX countries" (in case you haven't realized, a nation as a whole hasn't been hard working since the 1950s, everyone got lazy at 1960s and 1970s, and started demanding free stuff since then, at least in USA it has been that way).

Yeah, it is some historical political BS, but at least it is verifiable facts. Better than hearing it from a friend (or a friend of a friend of a neighbor of a friend).

[RAIST]

I agree with you, I think that the OP made this thread to draw attention to himself.

My reference for "tinfoil hat" was because of your wording to your response. You make it sound like SE is out to scam everyone, you even use that word in that post. I'm just wondering when this scam theory will stop. Will you leave it just for SE, or will you continue and say another company (Click and Buy), then another company (Microsoft), then start saying countries (Japan, USA, UK, etc.) are out there trying to scam money from the "hardworking people of XX countries" (in case you haven't realized, a nation as a whole hasn't been hard working since the 1950s, everyone got lazy at 1960s and 1970s, and started demanding free stuff since then, at least in USA it has been that way).

Yeah, it is some historical political BS, but at least it is verifiable facts. Better than hearing it from a friend (or a friend of a friend of a neighbor of a friend).

Some were paid up to date, and had their content ID cancelled in the billing cycle, and were made to pay to reactivate it when they were not behind in payment, and then made to pay again in order to play. You always pre-pay for your time. If your time runs out and you get locked out, you don't owe them any additional monthly fees other then to prepay for the time you intend to play after activating (small reactivation fee is one thing, but not a full month--but even then, if it is their error, you should not be charged to reactivate) , yet some are having to double pay to get back in. This has been happening in the past, and everyone just kind of shrugged it off as they way they do it. This has continued to happen to some people who were paid in full and switched to crysta and had to pay a month up front when doing so. Then they had to turn around and pay another month--again, double-payment. Maybe it will auto-correct itself in the long run, or maybe they will have to fight SE to get it corrected.

And, I don't think people are asking to get something for free. If anything, they are asking simple to be allowed to pay what they actually owe.

Still don't see how that qualifies me as a tin-foil hat wearer. The simple fact remains that many people are being forced into situations where they are having to pay more then they are required to play the game. This is the result of a shoddy system, that was not thoroughly vetted, and not fully disclosed. It has been laiden with billing errors and questionable fees, has triggered additional fees from financial institutions that customers have never had to pay in order to use SE's service, all of which could have been addressed in advance if the process had been fully vetted. SE was full aware that some options would not be continued to certain users, but did not disclose this information. SE was also aware (or at least should have been aware) of the potential for additional fees that could be imposed on players if they used C&B (as evidenced by past records on the matter, some even generated when they tried to set it up for FFXIV). SE has also long since been aware of the glitch in the system that causes the double-pay situation that is STILL happening. SE is aware of the fact that players have to buy more crysta up front than is required to pay for their accounts, due to the $5 minimum increment situation--and are thus required to pay SE more up front to cover their subscription fees in the short-term. In the short term, it looks like a big money-grab from SE. This just smacks of foul-play at first. That has the appearance of being a "scam", hence it was put in quotes.

Now, lets look at Webster's definition of a scam:


a fraudulent or deceptive act or operation

Whether all this was intentional, or just a mere oversight (some may argue differently on some points, as SE has already been made aware of some issues in the past) can be open to debate. Obviously, you have a different take on the situation, but there is no denying that this makes a lot of people feel like they are being taken for a ride, as though they are indeed being "scammed".

[Alhanelem]

Have you ever tried to deal with customer support? I'm guessing not.
I have. And my experience was pleasant.

Really now, I think people are making shiat up to slander SE. the OP's situation is too ridiculous, because it's simply not possibl that anyone's billing date could be the 7th unless they just reactivated between the 1st and now; in which case the OP absolutely should have been cancelled (or never activated in the first place) because they were just reactivating.

Billing no longer takes place at the end of the month for the following month. Its when you first start playing and every 30 days thereafter.

Given the original billing issues many people had before the account transfer were about 3-D Secure, a tool intended to PREVENT fraud, you could reasonably accuse SE of certain things, but fraud is not one of them. Any time there has been a real, actual double billing SE has owned up to it and done the right thing (refund the overcharge). There is no double billing here and I'm almost certain the OP made up an extreme story to get attention.

[RAIST]

I have. And my experience was pleasant.

Really now, I think people are making shiat up to slander SE. the OP's situation is too ridiculous, because it's simply not possibl that anyone's billing date could be the 7th unless they just reactivated between the 1st and now; in which case the OP absolutely should have been cancelled (or never activated in the first place) because they were just reactivating.

Billing no longer takes place at the end of the month for the following month. Its when you first start playing and every 30 days thereafter.

Given the original billing issues many people had before the account transfer were about 3-D Secure, a tool intended to PREVENT fraud, you could reasonably accuse SE of certain things, but fraud is not one of them. Any time there has been a real, actual double billing SE has owned up to it and done the right thing (refund the overcharge). There is no double billing here and I'm almost certain the OP made up an extreme story to get attention.

Eh.. other's have posted getting the double-shot too. Probly the same glitch that's been in the system for years (account was active into the future month while billing was going, then got cancelled for non-payment, flagging you as past due at that point--or something screwy like that, forget excctly how SE explained it in the past), they just have to call SE on it and try to get it sorted out. Have a feeling this problem will continue until they fully move everyone into the new system and all the legacy crud is cleared.

Just be aware that for now, if you re-activate, you may still get hit with the extra amount. Hopefully that goes away after 8/31.

[Alhanelem]

Probly the same glitch that's been in the system for yearsThere has been no such "glitch in the system" for years. Barring the one time when they actually did have people deactivated for nonpayment unintentionally, causing them to incur more fees to get back online, this has never happened with any regularity. 99% of all "double charges" under the old system were not double charges at all- it simply charged users for the month of reactivation and the next month at the same time. It looks like a double charge but it's not, because you never actually paid for the reactivated month.

[Godofgods]

Really now, I think people are making shiat up to slander SE. the OP's situation is too ridiculous, because it's simply not possibl that anyone's billing date could be the 7th unless they just reactivated between the 1st and now; in which case the OP absolutely should have been cancelled (or never activated in the first place) because they were just reactivating.

I'll admite to not being the greatest speller in the world, but you need to learn how to read.
My payments were aways up to date. On aug 6th i changed billing methods from direct C&B to the crysta. And when i woke up on the 7th, i founds my account canceleld. If i hadnt paid the months fee's, they would have cancelled it earlier. Which means I did pay that months fee's. Now, as you said, billing doesnt take place on that date. Theirfor theirs no reason for a sudden cancellation of the account a week into the cycle. When i had to reactivate the account, they charged me a full months fee. Which would mean i was billed the same months fee twice.

As for the other aspect of this C&B nightmare, when i added 20.00 worth or crysta to my account and got en error message after confirming it, and the crysta was not added my account, I was still charged the $20.00 to my card. So iv gotten billed yet again.

Now obviosuly i dont expect the mods or anyone to fix the problem here. Just bringing it to the communitys attention that things like this are accuring. And maybe they'll care more when it happenes to them.

[RAIST]

There has been no such "glitch in the system" for years. Barring the one time when they actually did have people deactivated for nonpayment unintentionally, causing them to incur more fees to get back online, this has never happened with any regularity. 99% of all "double charges" under the old system were not double charges at all- it simply charged users for the month of reactivation and the next month at the same time. It looks like a double charge but it's not, because you never actually paid for the reactivated month.

It's happened to each of 3 of my friends in game over the past 2 years. Two accounts were manually de-activated prior to the next billing cycle, and got hit with a past-due charge and had to pay 4 months worth to get in game, then sort it out with SE for the refunds. One account was due to a CC being stolen and couldn't get the new info updated in time due to a snafu with 3DS verification on the replacement card, and got dropped during the billing cycle for non-payment. Several months later, this account got booted again with this billing cycle. All three of these players are basically giving up on it this time and not coming back.

Yes, it didn't happen a lot... but it DID happen on occasion, however rare it may be. And, apparently it is still happening on occasion. Gogofgods is not the first one to post having similar issues atm while the system is in transition.

Edit:
Just read an email from a friend who got drop-kicked during the last billing cycle. He's reluctant to try to re-activate as he just doesn't feel like wrangling with SE if they don't handle it properly for him, and he was not planning to move to C&B or Crysta like a lot of the other players have posted. So, we may not be seeing some snafu's reported because those people simply aren't reactivating for now.

[Alhanelem]

My payments were aways up to date. On aug 6th i changed billing methods from direct C&B to the crysta. And when i woke up on the 7th, i founds my account canceleld. Not possible. If you changed on the 6th, then you had just paid your fees on aug. 1st or july 31st (whenever the maintenance was). There is no reason for them to charge you, much less cancel your account, when you change payment info in the middle of a month. Otherwise, the same thing would have happened to me when I set up billing the day the transfer system became available. The only way anything like what you're describing could possibly happen was if they hadn't charged you yet (After almost a week, I find that hard to swallow) and they just happened to decide to post the charge you between the switching of your payment methods.

It's not a reading comprehension issue here, it's a you're full of it issue. There's just no way what you're saying is true. Prove it with before, during and after pics (And I'm sure you didn't think to take any before or during).


It's happened to each of 3 of my friends in game over the past 2 years.It's happened to 0 of my friends in game over the past 8 years, and every person I've talked to accusing of double billing (Except in regard to the recent billing issue which SE admitted to and apologized for) turned out they reactivated during the month prior and thus it wasn't a double billing.

[Khiinroye]

He bought Crysta on the 6th. That is charged at the time of purchase and put onto the account. The Crysta is later deducted from the account for monthly fees. Since there was a billing error with the Crysta purchase, (not the FFXI subscription fee) the connected FFXI accounts were cancelled. When he reactivated, SE charged him for the month of August again, and they crysta was still not on the account, despite C&B having charged his card.

None of your friends had any problems with a rare occurence, so your story must be true. However, there are people who have never cancelled their accounts who have been double billed after years of playing.

[Korpg]

He bought Crysta on the 6th. That is charged at the time of purchase and put onto the account. The Crysta is later deducted from the account for monthly fees. Since there was a billing error with the Crysta purchase, (not the FFXI subscription fee) the connected FFXI accounts were cancelled. When he reactivated, SE charged him for the month of August again, and they crysta was still not on the account, despite C&B having charged his card.

None of your friends had any problems with a rare occurence, so your story must be true. However, there are people who have never cancelled their accounts who have been double billed after years of playing.

And they will have September paid for already also. I doubt that people who are getting double billed are not going to have the credit on their account to pay for the next month.

I got double billed once, when I reactivated my account. But I also got the next month free, so I basically paid for a month in advance when I came back. I'm pretty sure that the same thing is going to happen, but since people generally don't come back and say "my mistake, even though I got double billed on one month, they took the extra payment and went against the next month, so it was all good," you only remember the negatives of stories like this.

In September, everything will become all right again.

[Nvr]

Any thread with a complaint about SE seems to be a hot topic these days. People don't even seem to care what it is. Just an observation.

[Korpg]

Any thread with a complaint about SE seems to be a hot topic these days. People don't even seem to care what it is. Just an observation.

People like drama to begin with. Anything that goes against somebody with power, they are all over that. We have been like that since Medieval times. It is ingrained into our system since childhood. Doesn't matter who it is, mobs of people will fight "against the system" just because.

[Rearden]

No one would be complaining if all we had to do was pay SE directly through the internet as per the past 8 years.

[Korpg]

No one would be complaining if all we had to do was pay SE directly through the internet as per the past 8 years.

Blame the people who hack into accounts and steal your information, not SE for taking measures to protect your information.

PoL has been hacked, information has been stolen, what SE is doing is giving us an option to pay more securely.

[Niyariko]

EXPLAIN SE!?

SE can't explain why everyone in the NA and EU community are mad, the JP have absolutely no issue with Click and Buy since not a single post was made in the JP forum about it. SE thought everyone would love and embrace Click and Buy with joy just like the Japanese.

... oh wait. :confused:

I wonder if the Japanese are in rage about the direct payment option...i wonder...

[Rearden]

Blame the people who hack into accounts and steal your information, not SE for taking measures to protect your information.

PoL has been hacked, information has been stolen, what SE is doing is giving us an option to pay more securely.

I'm not accountable if someone uses my credit card, SE is. SE is protecting themselves, not us.

Also, Alhanelem - it's okay man, you don't have to white knight SE in every thread because you're scared wiki will lose it's community status. There's a reason it's called otherwiki.

[Nvr]

I'm not accountable if someone uses my credit card, SE is. SE is protecting themselves, not us.

Has someone else used your credit card due to click and buy, or are you just preblaming SE because you are paranoid there is the possibility?

You don't want to use click and buy, fine. You are concerned about a possible 42 cent international charge from your bank, w/e. Too many people are acting like they have already been scammed by click and buy already even before they have signed up. Just because someone is not outraged by a possible 42 cent bank fee or paranoid about things that may, but likely won't, go wrong until SE adds a new payment option does not mean they are white knighting them. I am sick of seeing posts constantly complaining about the same issue over and over again, and then bullying people who do not share the same concerns as them. It really is just immature.

[Rearden]

lol.

Do you have a low amount of reading comprehension?

Well, before you claim to have ADD and start calling people childish, let me help you out.


POL has been hacked, information has been stolen, what SE is doing is giving us an option to pay more securely.


I'm not accountable if someone uses my credit card (this is in reference to it being more secure, or someone stealing my information), SE is. SE is protecting themselves, not us.

Questions, what are they.

Also, I wonder if you are also a contributor to otherwiki, and by that I mean someone who reposts information without citation?

[Nvr]

I didn't know I would need to cite you for you to know what you said.

I guess I am just confused because of lack of information when you said


I'm not accountable if someone uses my credit card, SE is. SE is protecting themselves, not us.

in response to


Blame the people who hack into accounts and steal your information, not SE for taking measures to protect your information.

PoL has been hacked, information has been stolen, what SE is doing is giving us an option to pay more securely.

SE is using what they feel is a more secure way for us to pay, and it is more likely due to many companies getting hacked recently. I just don't see how your response to that is saying that SE is protecting themselves from our account information getting stolen. They are trying to do a positive thing, and you look past that and say they are just doing it only for personal interest. Do they want to be the ones to get hacked for my information? Hell no they don't. Is it wrong for them to look for a more secure way for us to pay to avoid a huge mess? No, it's not.

I missunderstood what you were reffering to because the idea that SE is transfering responsibility of payment to another company (that they feel is more secure), and therefore avoiding a huge problem if POL gets hacked and our information stolen is just so obvious and does not really need to be pointed out. You even went past that and are suggesting that it is their only reason for doing so, which is entirely speculation. You have no grounds for suggesting that at all.

[katz]

I didn't know I would need to cite you for you to know what you said.

I guess I am just confused because of lack of information when you said



in response to



SE is using what they feel is a more secure way for us to pay, and it is more likely due to many companies getting hacked recently. I just don't see how your response to that is saying that SE is protecting themselves from our account information getting stolen. They are trying to do a positive thing, and you look past that and say they are just doing it only for personal interest. Do they want to be the ones to get hacked for my information? Hell no they don't. Is it wrong for them to look for a more secure way for us to pay to avoid a huge mess? No, it's not.

I missunderstood what you were reffering to because the idea that SE is transfering responsibility of payment to another company (that they feel is more secure), and therefore avoiding a huge problem if POL gets hacked and our information stolen is just so obvious and does not really need to be pointed out. You even went past that and are suggesting that it is their only reason for doing so, which is entirely speculation. You have no grounds for suggesting that at all.

I think SE assumed that Click and Buy was a more secure system than Pol. It appears from the number of people complaining about problems with it, it isnt a more secure system. My friend has had problems with this system like other people. He rang the click and buy phone number at the weekend but couldnt get any one to answer the phone because the number on their website is a private individual and not the correct number. So he copied and pasted the screen that showed there wasnt any payment method to chose. He waited 10 days and still no response. It is SEs problem because at the end of the day, they will lose alot of people because they cant pay for their account. Christa also needs something to fund the account so I dont know what he is going to do. Be warned there is going to be alot of people not playing after 31st August because they cant pay, not because they dont want to pay.

[Winrie]

I think SE assumed that Click and Buy was a more secure system than Pol. It appears from the number of people complaining about problems with it, it isnt a more secure system. My friend has had problems with this system like other people. He rang the click and buy phone number at the weekend but couldnt get any one to answer the phone because the number on their website is a private individual and not the correct number. So he copied and pasted the screen that showed there wasnt any payment method to chose. He waited 10 days and still no response. It is SEs problem because at the end of the day, they will lose alot of people because they cant pay for their account. Christa also needs something to fund the account so I dont know what he is going to do. Be warned there is going to be alot of people not playing after 31st August because they cant pay, not because they dont want to pay.

people will be letting their accounts go off on the 31st not because they cannot pay, because they dont want to until this crap is fixed.

[Raksha]

SE is using what they feel is a more secure way for us to pay, and it is more likely due to many companies getting hacked recently.

Holy shit guys I just figured it all out!

SE IS racist!

SE hates Japanese people, and wants their credit card information to be stolen! SE is just looking out for us gaijin by switching ONLY NON-JP to the new billing methods!

/sarcasm

[Revanchist]

In September, everything will become all right again.

Maybe for yourself and some others who went with Crysta/Clickandbuy or PlaySpan/gamer cards... but what about those in countries which don't have access to either of those options? I'm not trying to start a argument or w/e with you Korpg, but with that last sentence you come across as rather condescending and arrogant...

True there are options to payment for FFXI, I'm not denying that, however imo it would've been a good idea by SE that while having those two new payment options, to still of kept the direct payment option for those who: A- Can't access either new option B- Give us all the same choice for payment as the Japanese.


People like drama to begin with. Anything that goes against somebody with power, they are all over that. We have been like that since Medieval times. It is ingrained into our system since childhood. Doesn't matter who it is, mobs of people will fight "against the system" just because.

While that may indeed be the case from your perspective, the amount of negativity this decision by SE has generated, not just on these boards, but on quite a few others doesn't promote a general feeling of loyalty to SE. Myself, after all this time so far (only about a week iirc) since this 'exploded'... at first I will admit I was angry with SE etc etc etc... all the nerd rage and such.

Now... re-examined the situation. True, the last 5 years I've spent in Vana'diel are in jeapordy due to my account being locked at the end of the month (Crysta isn't available in Australia and the gamer cards aren't either. I admit, even if they were I still wouldn't accept either for my own reasons I've detailed in other threads here), but as of this moment... I'm not all fussed about it now.

What some people fail to understand is that this is just a game... and that there are other games available. Something SE may want to consider...

[Korpg]

Maybe for yourself and some others who went with Crysta/Clickandbuy or PlaySpan/gamer cards... but what about those in countries which don't have access to either of those options? I'm not trying to start a argument or w/e with you Korpg, but with that last sentence you come across as rather condescending and arrogant...

True there are options to payment for FFXI, I'm not denying that, however imo it would've been a good idea by SE that while having those two new payment options, to still of kept the direct payment option for those who: A- Can't access either new option B- Give us all the same choice for payment as the Japanese.



While that may indeed be the case from your perspective, the amount of negativity this decision by SE has generated, not just on these boards, but on quite a few others doesn't promote a general feeling of loyalty to SE. Myself, after all this time so far (only about a week iirc) since this 'exploded'... at first I will admit I was angry with SE etc etc etc... all the nerd rage and such.

Now... re-examined the situation. True, the last 5 years I've spent in Vana'diel are in jeapordy due to my account being locked at the end of the month (Crysta isn't available in Australia and the gamer cards aren't either. I admit, even if they were I still wouldn't accept either for my own reasons I've detailed in other threads here), but as of this moment... I'm not all fussed about it now.

What some people fail to understand is that this is just a game... and that there are other games available. Something SE may want to consider...

I was talking about double billing, not for everything else....

[Kiori]

crysta never showed up on my account until i clicked on the `Crysta Passbook` on the left side of the page. try that and see if that will make it show up.

[Godofgods]

crysta never showed up on my account until i clicked on the `Crysta Passbook` on the left side of the page. try that and see if that will make it show up.

It doesnt. They only list one $20 and one $5 transactions. Yet my CC shows two 20's and one 5. (as to the error i originaly described.)

I did how ever get a responce, much to my suprise, to the message sent to SE. (who im assuming forwared it to C&B??)

Dear Mr. ******,

Due to the problem you reported making the following purchase, we have cancelled this purchase on your behalf:

Merchant: SQUARE ENIX Crysta
Date: 08/06/2011 12:30:04 PM EDT
Selected offer: Square Enix Crysta 2,000
Cost: USD 20.00

Your payment has been cancelled as of 08/09/2011 and will be credited to your ClickandBuy account.

---

Of course as of right now, i dont see a reverse on my CC and i dont see the crysta added to my account, so im not sure what it is their doing. But at least i got a responce form them.

[Korpg]

It doesnt. They only list one $20 and one $5 transactions. Yet my CC shows two 20's and one 5. (as to the error i originaly described.)

I did how ever get a responce, much to my suprise, to the message sent to SE. (who im assuming forwared it to C&B??)

Dear Mr. ******,

Due to the problem you reported making the following purchase, we have cancelled this purchase on your behalf:

Merchant: SQUARE ENIX Crysta
Date: 08/06/2011 12:30:04 PM EDT
Selected offer: Square Enix Crysta 2,000
Cost: USD 20.00

Your payment has been cancelled as of 08/09/2011 and will be credited to your ClickandBuy account.

---

Of course as of right now, i dont see a reverse on my CC and i dont see the crysta added to my account, so im not sure what it is their doing. But at least i got a responce form them.

It won't be credited to your Credit Card account. It will be credited to your Click and Buy account, which means that you have 20 dollars in Click and Buy account for the next time you buy Crysta.

Your message even said so.

[Khiinroye]

It was only refunded today, so give it some time to process. Also, make sure to watch the Click and Buy account in case it gets put in the e-money account there.

[Godofgods]

It was only refunded today, so give it some time to process. Also, make sure to watch the Click and Buy account in case it gets put in the e-money account there.

wasnt aware they had an e-money account. Thats why it didnt make sence to me'

[Niyariko]

Holy shit guys I just figured it all out!

SE IS racist!

SE hates Japanese people, and wants their credit card information to be stolen! SE is just looking out for us gaijin by switching ONLY NON-JP to the new billing methods!

/sarcasm

Yup, and Japanese don't deserve Click and Buy, I feel bad for them being forced to be paying SE directly with CC, thats too much trouble..

[Godofgods]

It won't be credited to your Credit Card account. It will be credited to your Click and Buy account, which means that you have 20 dollars in Click and Buy account for the next time you buy Crysta.

Your message even said so.

Thats for the aggorgent tone. I feel the need to point out that my CC now shows the $20 reversal from click and buy.