View Full Version : Really Triple Charge?
Zacoshamn
08-04-2011, 12:22 PM
I got double billed from PlayOnline this month for my main character, and then 2 days later ClickToBuy charges me again? REALLY SE? Do you guys not ever test anything before its implemented? This is now the 2nd month in a row one of my two chars has been double charged ... and now I get a clicktobuy charge from you as well? How do we fix this? I mean 9 years of paying with the same card shouldnt be that hard to figure out but it turns out to be more and more frustrating to give you money every day.
Do we get a free month or anything for being doubly inconvienced now? Or am I going to have to wait till the 15th to get a refund only to get double charged again 2 weeks later?
Atomic_Skull
08-04-2011, 02:05 PM
I got double billed from PlayOnline this month for my main character, and then 2 days later ClickToBuy charges me again? REALLY SE? Do you guys not ever test anything before its implemented? This is now the 2nd month in a row one of my two chars has been double charged ... and now I get a clicktobuy charge from you as well? How do we fix this? I mean 9 years of paying with the same card shouldnt be that hard to figure out but it turns out to be more and more frustrating to give you money every day.
Do we get a free month or anything for being doubly inconvienced now? Or am I going to have to wait till the 15th to get a refund only to get double charged again 2 weeks later?
It's now August 3'rd and my SE account, Click and Buy account and bank account history all show no changes. I'm starting to worry here.
SE_James
08-05-2011, 04:00 AM
Zacoshamn,
As noted in the general forum rules, this forum is for the discussion of technical issues. In the future, please contact the SQUARE ENIX Support Center directly for any account or billing related issues. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center. If you wish to provide feedback for FINAL FANTASY XI, then we would ask that you do so through the appropriate forms on the SQUARE ENIX Support Center website. Unfortunately, since this situation does not involve any technical trouble, we have had to lock the thread.
The SQUARE ENIX Support Center can be found at this link:
SQUARE ENIX Support Center (http://support.na.square-enix.com/main.php?id=20&la=1)