Andoras
08-04-2011, 05:30 AM
Ever since the tragic earthquake in Japan, I've been having payment issues with SE. I've been double-charged several times. I've called Customer Support waiting an average of 40 minutes every time (I don't have a landline so CS calls cost me minutes which cost me money), no matter the time of month I'm calling, only to be accused by staff of trying to get a free month. Then a refund was issued after asking to speak with a manager (who's conveniently never available). I'm at the end of my SE rope. My main account was double charged again this month and both of my brother's accounts are suspended, even though I had enough money in the bank to cover all three. Like many other people in these hard times, money is very tight. One of the unexpected double-charges, sent my bank account to low funds and caused my Netflix charge to overdraw my account (a $35 fee.) I don't have the cash to spend to reactivate their accounts while SE rectifies my situation, which means that my brother's are losing out on play time on my other accounts, which SE won't reimburse. In addition, there's always some sort of bug or glitch with their maintenance that they always ask us to be patient with. However, I see no attempt to offer their paying customers any compensation for their mistakes. I'm not trying to be a stick in the mud, but FAIR is FAIR. We're all paying for a service and in my opinion I'm not getting my fair share of the deal. If SE feels they can just double charge you without notice, it's only fair that they offer some sort of compensation to those of us who can prove we're not trying to get over on the company. I run a linkshell and have many friends that hope to have something fun to do when they get home from hard days of their real lives. Yesterday, I called SE Customer Support in the hopes that they would help me with my situation and I can get both my brother's back on the game. What I got was another 45 minutes of wait time, only to be told that I needed to call back in another 30 mins because "the tools [they] use to look at accounts were unavailable." I asked the rep. if he could instead call me, to which he informed me was against policy. I'm very close to cancelling my accounts and never giving SE any money again. Last I checked, I was giving them money. They must have too much and not want any more, since they are making things extremely difficult. It really can't be that difficult to get billing figured out, can it? The game has only been around 9 years. I read that there's a new method being implemented at the moment which already has issues. Why make it so hard to give you money SE? I am told that company reps beyond Customer support read these forums or at least are informed on what people are saying. Maybe, they can do something about getting the billing issues straightened out and getting me my accounts back, without having to wait a week or 2 for a refund.