Ywrach
08-03-2011, 10:29 AM
I'm having problems logging into FFXI. I set up an SE Account last month when they first announced that it would be needed. On Friday, before the update, when it was announced we could transfer, link, whatever our POL accounts, I logged into the SEAM system and followed the instructions. I received emails confirming registration and transfer of both POL accounts to the SEAM. Logging into SEAM I can see all my little FFXI characters from both accounts.
Not really understanding what they were talking about, I registered and purchased $50 of Crystals. On Monday I received a confirmation email for payment on the two POL accounts. It seems I have enough of the new shinnies to pay for next cycle in 30 days (I just know at some point I will forget to top that coffer up)
I tried to log in to play. The first screen, that you simply type the password works fine, I move on to the next log in screen, click on "Log-In" and the soft keyboard pops up. I enter the same password I always use and then I get the notice box "Error POL-5312. Square Enix User Name, password, or onetime password is incorrect" and it throws me back to the initial log in screen.
I tried using the password that logs me into the SEAM web site - Error 5312. I went into the setting tabs on the left on the second log in screen and added my SEAM user name in the bottom section. I tried the two different passwords again - Error 5312. I tried using the initial log in password for the second screen, but everything I do gives me that POL-5312 error.
Except for the last time when it locked my account for too may password tries.
I did - like half the rest of the world it seems, try to call the help desk. The first two times I was disconnected after 30 minutes on hold, but the third time I got to speak to someone. Unfortunately the “tool was down” so he was unable to help me (good breeding prevents me from making comments on that statement). I did commiserate with him, I'm sure today was not one he would like to go through again.
So, I’m trying a post on here: Does anyone know which password I’m supposed to be using, please? Or is anyone able to point out something I should have done, but haven’t, or messed something else up?
Thank you all!
Not really understanding what they were talking about, I registered and purchased $50 of Crystals. On Monday I received a confirmation email for payment on the two POL accounts. It seems I have enough of the new shinnies to pay for next cycle in 30 days (I just know at some point I will forget to top that coffer up)
I tried to log in to play. The first screen, that you simply type the password works fine, I move on to the next log in screen, click on "Log-In" and the soft keyboard pops up. I enter the same password I always use and then I get the notice box "Error POL-5312. Square Enix User Name, password, or onetime password is incorrect" and it throws me back to the initial log in screen.
I tried using the password that logs me into the SEAM web site - Error 5312. I went into the setting tabs on the left on the second log in screen and added my SEAM user name in the bottom section. I tried the two different passwords again - Error 5312. I tried using the initial log in password for the second screen, but everything I do gives me that POL-5312 error.
Except for the last time when it locked my account for too may password tries.
I did - like half the rest of the world it seems, try to call the help desk. The first two times I was disconnected after 30 minutes on hold, but the third time I got to speak to someone. Unfortunately the “tool was down” so he was unable to help me (good breeding prevents me from making comments on that statement). I did commiserate with him, I'm sure today was not one he would like to go through again.
So, I’m trying a post on here: Does anyone know which password I’m supposed to be using, please? Or is anyone able to point out something I should have done, but haven’t, or messed something else up?
Thank you all!