Infiltrate Davoi Sandy 3-1

[Aphugel]

Trying to progress through this mission.
Got the mission from gate guard, appears in log.
Can not get CS with prince Trion. "Door is locked".
Zoned, waited a few days, traded extra crystals to make sure.
No go.
I'm not on any competing missions or quests (under oath e.g.)

And yes, I'm talking to the right door.
This for my whm mule. I got all city missions on my main, so I'm not exactly a beginner likely to miss something obvious.
Anyone got an idea? Wiki is not helpful.

Type of Internet Connection: Broadband
Internet Connection Speed: Fast
Date & Time: Consistently
Frequency: all the time
Character Name: Chantalle
Race: Hume
World: Asura
Class/Skill Rank: Whm
Physical Level: 65
Area and Coordinates: Sandy Castle
Party or Solo: solo
NPC Name: Prince Trion
Monster Name: N/A
In-Game Time:all the time
Steps:
1. got mission
2. Knocked on door of Prince Trion (yes, the northern one)
3. It's locked.

[Baccanale]

Greetings, Aphugel!
Thank you for posting your concerns about the San d'Orian mission 3-1. I have made sure to submit all of the information that you have provided to the development team, and they will make sure to thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend
checking on www.PlayOnline.com or http://forum.square-enix.com/ffxi/forums/84-Version-Updates for any information about the development team's investigation. Thanks again for your report!