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browolf
08-02-2011, 11:23 PM
went thru this morning through my visa cc for the correct amount.

Just saying as it's well/little known on forums people are disinclined to say when things worked.

Xellith
08-02-2011, 11:28 PM
congrats on winning the lottery.

Cylla
08-02-2011, 11:29 PM
funny because I can't get it to work...

keep getting a stupid 105 error...so ah...grats to you.

SHJcules
08-03-2011, 12:08 AM
yeah worked fine for me as well, had it set up in minutes and was pretty painless.

But my brother, who even lives in the same house, had some major issues. Site told him to call click&buy customer support where he was on hold for hours until he eventually just gave up.

it's all a mystery

Rosina
08-03-2011, 03:43 AM
my boyfriend had no issues so far, just waiting for him to get of work so I can tansfer mine. See what people are not doing, is being calm. Try the switch. If it goes through great. If yiu have an issues. Let SE know. See what people seem to not get, is that SE may not have though click and buy would have brought up the issues people "claim" to be having. Since most complaints are just on hearsay.
What SE wants is to hear your sctual experiances. Not hearsay :)

give proof if you can.

Tarumage
08-03-2011, 03:48 AM
I would love to let SE know that I'm having problems switching over - unfortunately I've been on hold for about 2 hours now :|

RAIST
08-03-2011, 04:19 AM
my boyfriend had no issues so far, just waiting for him to get of work so I can tansfer mine. See what people are not doing, is being calm. Try the switch. If it goes through great. If yiu have an issues. Let SE know. See what people seem to not get, is that SE may not have though click and buy would have brought up the issues people "claim" to be having. Since most complaints are just on hearsay.
What SE wants is to hear your sctual experiances. Not hearsay :)

give proof if you can.

Apparently you haven't been reading the threads you keep posting in. People HAVE been providing proof all along.

And the anger and anxiety isn't just about issues with Click&Buy. Granted, there has been some mistrust building because of the proof that it is a complete fail for some who have been trying to register with it...again, referencing the posts in the very threads you are posting in. Just scrolll your page up for some just cited in this very thread. The real problem, as has been stated over and over and over again.....is being FORCED out of using the optimal solution with NO explanation for why they have kept it for one specific region.

They mislead us by not clearly stating over a month ago that this preferred, trusted, proven method for many was going to be dropped. If it had been made more clear back in JUNE when they first announced the pending changes, then we would have been able to voice our objections in plenty of time to hopefully find a remedy before going live. But... instead, we find out on JULY 26 when they went live and forced it upon us, in some cases rendering long time, loyal paying customers with absolutely NO WAY TO PAY.

And no one has a right to be upset, cry "foul play", and expect them to fix it somehow?

Soundwave
08-03-2011, 04:21 AM
Is there a charge for click/Buy when u first register?

RAIST
08-03-2011, 04:33 AM
Is there a charge for click/Buy when u first register?

they do a test charge. it is supposed to just be a pre-authorization and not actually process, but some have had it actually go through. Some have reported their bank charged them additional fees for various reasons due to the banks policies. Some have reported that the charge was in an alternate currency, causing them to pay a higher rate than they should have because of the exchange rate conversion. Other's have had C&B flat out rejected by their banks. Some can't even use C&B because C&B themselves don't provide service to their area (probly legal/regulatory issues), and don't find that out until the end of the registration process. Some are being told C&B is having trouble verifying the account and C&B requests them to contact them and are put on hold for extended times--when they do get through they are told to send them very sensitive documents like scanned passport or other photo ID, utility bills, even an actual BANKING STATMENT over unsecure medium like normal email.

All this has added up to a general distrust of them at this point.

And to add more insult, some of these have also discovered that SE doesn't extend Crysta to them because of legal issues that SE doesn't want to get mixed up with if they offer it. So, even if those users were to purchase cards for the points through playspan(or use a paypal account, etc)--they STILL can't pay via crysta either.

Kojo
08-03-2011, 04:38 AM
went thru this morning through my visa cc for the correct amount.

Just saying as it's well/little known on forums people are disinclined to say when things worked.

Cool story, browolf.

Octaviane
08-03-2011, 05:00 AM
Back in June, when the payment changes were announced, I made a post here specifically asking if we would be able to continue to pay with our 3D secured because it was never made clear, even after a Sticky by Camate was posted. Never once did SE say we could not directly use CC's to pay and none of us found that out for sure that we couldn't until July 27.

I don't know how much more proof, evidence or anything else Rosina wants before she will acknowledge that there is a problem for a lot of players. She uses someone else's personal banking information by her own admission to play because she doesn't want to give her own. Why is it ok to take the chance of messing up someone else's sensitive information but not her own? So it worked, big deal, many others did not and will not have that luxury. Her logic defies logic itself.

Niyariko
08-03-2011, 05:48 AM
Is there a charge for click/Buy when u first register?

I was going thru the transfer process with one of my friend using screen sharing via Skype. He noticed that an extra dollar was charged from CnB for the Aug payment.

svengalis
08-03-2011, 05:53 AM
If you use a credit card it works. My bank's ATM/Check card does not work. I had to call the bank which only gave me 48 to use the card. Obviously that is not going to work for continuous payments.

I did manage to use my Visa credit card but got an email from the bank in the form of fraud protection.(they wanted to make sure I wasn't being scammed)

I do think click and buy charges you an extra dollar for using their services as someone else said which is lame. I hope SE does offer an addition payment method which I will switch to cause I rather not use scam methods of payments.(Crysta, Click and Buy)

Korpg
08-03-2011, 05:53 AM
People who want to have problems with this new system are going to find problems with this new system.

"It charged on the first of the month!" "It charged on the last of the month!" "It charged against my bank account too fast!" "It handled my information too slow!"

Yes, there will be problems, there always are problems, that is what happens if you handle thousands of transactions at once, there will be problems. Just because a problem happens to a superminority does not make the system horrible.

Seyrena
08-03-2011, 06:16 AM
Just because a problem happens to a superminority does not make the system horrible.And yet, the threads denouncing Click and Buy are hundreds of posts long.

How do you justify anyone at all suddenly not being able to pay to play FFXI, let alone a 'superminority', where before the transfer, they had been able to?

I am of the opinion that Square-Enix should clean house before this turns into a class action lawsuit.

Korpg
08-03-2011, 06:19 AM
And yet, the threads denouncing Click and Buy are hundreds of posts long.

How do you justify anyone at all suddenly not being able to pay to play FFXI, let alone a 'superminority', where before the transfer, they had been able to?

I am of the opinion that Square-Enix should clean house before this turns into a class action lawsuit.

I'll agree with you, I'm not sure if SE noticed the amount of countries that Click and Buy doesn't support. But, like I said, people will find problems with things they don't like.

Lukikii
08-03-2011, 06:26 AM
I signed up for Click and Buy and my charges went through fine as well. The verification dollar and change amounts that were processed the day I switched over were added to my C&B account and netted against one of my FFXI charges. I wasn't charged any additional fees other than what I normally pay for my subscriptions.

A few of my utility companies have contracted credit card payments out to 3rd parties, but I had never used Click and Buy before. While I'm happy it worked for me, I'm sorry to hear so many others having problems. It sucks.

Zumi
08-03-2011, 06:50 AM
Not like the old system worked that well either, I know people who had to stop playing FFXI awhile ago when their cards expired because most new cards don't support 3ds that SE started to require.

RAIST
08-03-2011, 07:49 AM
Originally Posted by Korpg
Just because a problem happens to a superminority does not make the system horrible.

True... but unfortunately that can be applied to any payment method, including the people who had issues with the POL billing.

The real issue at play here is still the fact that people are being forced into using C&B if they want any chance of paying the exact amount we are contractually obligated to pay SE every month....while one single region is NOT. And even then, with C&B, there is a chance that in the long run they may still wind up over paying in comparison (bank fees, or C&B's own fee structure).

Edit:
To further complicate things, some (for various reasons) simply can't use C&B and have to resort to Crysta, which also may not be available to them as an option eiither simply because of where they live or who their transactions would have to go through to purchase it.

Soundwave
08-03-2011, 10:54 AM
they do a test charge. it is supposed to just be a pre-authorization and not actually process, but some have had it actually go through. Some have reported their bank charged them additional fees for various reasons due to the banks policies. Some have reported that the charge was in an alternate currency, causing them to pay a higher rate than they should have because of the exchange rate conversion. Other's have had C&B flat out rejected by their banks. Some can't even use C&B because C&B themselves don't provide service to their area (probly legal/regulatory issues), and don't find that out until the end of the registration process. Some are being told C&B is having trouble verifying the account and C&B requests them to contact them and are put on hold for extended times--when they do get through they are told to send them very sensitive documents like scanned passport or other photo ID, utility bills, even an actual BANKING STATMENT over unsecure medium like normal email.

All this has added up to a general distrust of them at this point.

And to add more insult, some of these have also discovered that SE doesn't extend Crysta to them because of legal issues that SE doesn't want to get mixed up with if they offer it. So, even if those users were to purchase cards for the points through playspan(or use a paypal account, etc)--they STILL can't pay via crysta either.

Thanks appreciate it.

Rosina
08-03-2011, 05:27 PM
@ raist no I've been reading the threads. It is all just chilsh rage. And they do a test run wuth your account and then refund the money back. It is aeound 2.95 for it.

So far no one is giving proof or physical evidence they are just 1 saying how they looked up C&B from just going on the site. 2 say their friends have trouble. 3 flat out complain about having to file the form.
Only legit complaint I've read are from people who are hsving the region does accept issue. But just crying and complaining will get people no where. I've seen 3 year old with more maturaty then I have seen on this forum. When your complaint also has an insult to a person It losses its value. Threads with tags that Insult lose their value. If you have a legit issue calmly discusse it. not go "se is so (beep) stupid. Did you guys actualy think that maybe JUST maybe SE is not at fault? Or that they didn't think this would have been an issue? We do not know why SE picked click and buy. or did crysta the way they did.

Octaviane
08-03-2011, 06:43 PM
I'll agree with you, I'm not sure if SE noticed the amount of countries that Click and Buy doesn't support. But, like I said, people will find problems with things they don't like.

Your logic defies logic too, 'nuff said.

RAIST
08-03-2011, 07:33 PM
@ raist no I've been reading the threads. It is all just chilsh rage. And they do a test run wuth your account and then refund the money back. It is aeound 2.95 for it.

So far no one is giving proof or physical evidence they are just 1 saying how they looked up C&B from just going on the site. 2 say their friends have trouble. 3 flat out complain about having to file the form.
Only legit complaint I've read are from people who are hsving the region does accept issue. But just crying and complaining will get people no where. I've seen 3 year old with more maturaty then I have seen on this forum. When your complaint also has an insult to a person It losses its value. Threads with tags that Insult lose their value. If you have a legit issue calmly discusse it. not go "se is so (beep) stupid. Did you guys actualy think that maybe JUST maybe SE is not at fault? Or that they didn't think this would have been an issue? We do not know why SE picked click and buy. or did crysta the way they did.

OMG... someone.. please say the Pimp's prayer for me... I feel I'm about to loose it here.

Proof positive you either A.) haven't been reading what you are commenting on, or B.) are not comprehending what you are reading.


...the absence of evidence is not the evidence of absence...

That is not always a conspiracy theory. Just because you don't see the specific people posting the details themselves in this specific thread (they are elsewhere on these forums, and others as well--you've even been posting in some of those threads here) does not mean it is not happening. There have been issues just like these cropping up for months (if not years)that I have found evidence of. I pointed you to posts on their very own support portal with similar issues related to different services. That wasn't some random whining that I just pulled out of my butt somewhere--those are actual support tickets submitted to C&B in December of 2010. If I can pull that up from a simple google search, I find it hard to believe no one else has seen it--especially people in the industry supposedly charged with the task of investigating the company. The first place we went when investigating CC processors for our EGS products was...SURPRISE!! their own support forums!!!!

There is just so much... wrong ... with yet another one of your posts... I just can't continue to comment on it without loosing my cool with you.

I'm just going to turn one of your own tactics back on yourself. The fact that you had to respond like you just did just shows that you really need to go back and read your posts again, then take a good long look in the mirror and re-assess the level of maturity in the room.

Azagthoth
08-03-2011, 07:58 PM
Rosina just wants attention; it's obvious if you look at some of the posts it has made. You're better off just ignoring it and it'll probably go away.

Ideally, they should have offered multiple payment options, as soon as they introduced the 3D Secure requirement for the direct payment option and continued to offer these same options today; they would have minimized the players they lost due to the 3D Secure requirement and they wouldn't be in the mess they're in now.

Kojo
08-04-2011, 12:00 AM
Rosina, will you marry me?

Sym
08-04-2011, 12:01 AM
went thru this morning through my visa cc for the correct amount.

Just saying as it's well/little known on forums people are disinclined to say when things worked.

Congrats on now paying 3.9% more for ffxi each month!! (you do realize C&B charges a fee to use thier service... way to go SE!)

Korpg
08-04-2011, 12:25 AM
Your logic defies logic too, 'nuff said.

Got any proof in that?

Plus, love the tag with my name on it. >.>

Alukat
08-04-2011, 12:42 AM
went thru this morning through my visa cc for the correct amount.

Just saying as it's well/little known on forums people are disinclined to say when things worked.

well we talk again in ~3 months, let's see if everything is still fine then :x

Aver
08-04-2011, 01:06 AM
OMG... someone.. please say the Pimp's prayer for me... I feel I'm about to loose it here.


Let us pray the Pimp's Prayer. Lord, please pray for the soul of this - and guide my pimp hand and make it strong, Lord, so that she might learn a -'s place. Amen.

Gropitou
08-04-2011, 01:29 AM
Had no issues whatsoever going thru the transfer process, even got my 1st billing email notice from Click/Buy.

Korpg
08-04-2011, 01:33 AM
Most people won't have a problem with this new system, but those who do have the loudest voices....

Alukat
08-04-2011, 01:39 AM
Most people won't have a problem with this new system, but those who do have the loudest voices....

yeah and even the people that have no problems could support the people who have the problem, but seems like they don't like to stick together..........

Korpg
08-04-2011, 01:52 AM
yeah and even the people that have no problems could support the people who have the problem, but seems like they don't like to stick together..........

Why should I add to the problem when I don't see it being a problem in the first place?

Alukat
08-04-2011, 01:59 AM
Why should I add to the problem when I don't see it being a problem in the first place?

solidarity..... seems to be quiet unknown nowadays.....

JWhiskey
08-04-2011, 02:07 AM
Congrats on now paying 3.9% more for ffxi each month!! (you do realize C&B charges a fee to use thier service... way to go SE!)

This is not true. They charge that fee to put money in your C&B account, not for easy collect. You are not required to fund your account.

I signed up for ClickandBuy and have had no real problems. At first it kept rejecting my cc as unsupported or entered incorrectly. After a few tries, I changed my name to include my middle initial and it worked.

I also verified my bank account with them, and they made two $1.xx payments totaling $3.14. I was a little miffed when these were credited to my C&B account instead of just reversed, but when the bill came from SE this month they applied it to the bill and only charged my CC $11.81... no extra fees or anything.

Azagthoth
08-04-2011, 04:52 AM
Most people won't have a problem with this new system, but those who do have the loudest voices....

The same logic can be applied to the 3-D secure system and the system before the 3-D secure requirement, but does that justify alienating parts of the playerbase? It wouldn't hurt anybody if they added more payment options to the current system, which would resolve most of the complaints.

Korpg
08-04-2011, 09:31 AM
The same logic can be applied to the 3-D secure system and the system before the 3-D secure requirement, but does that justify alienating parts of the playerbase? It wouldn't hurt anybody if they added more payment options to the current system, which would resolve most of the complaints.

It wouldn't hurt anyone at all. Why not suggest that anyway?

Alukat
08-04-2011, 11:46 AM
my opinion:

using a 3rd party for payment is like giving a stranger in a backalley my CC + pin and tell him to go over to a shop to buy me something.

nobody would do that , but why are people still signing in to those 3rd partys? :O

Alhanelem
08-04-2011, 11:49 AM
I won't dispute that C&B has had its fair share of complaints; but that also doesn't mean that the people it does work for are being mistreated or abused or anything. That being said, they need to provide additional options such that everyone with every situation is able to give SE the money they want to receive.

Atomic_Skull
08-04-2011, 02:03 PM
Still no charges. Click and Buy account shows no transactions, bank shows no transactions, SE account shows no transactions. It's now August 3'rd and I'm starting to get worried.

Nordya
08-04-2011, 02:39 PM
The only issue I have at the moment with Click and Buy is the exchange rate. I am canadian and monday SE took my july content for 13.73, for 1 char and 1 mule. Click and Buy when I transfered my account charged me 14.29 a day later. Unless canadian dollar fell 9 cents in a day and I didn't notice or their currency exchange sucks.

Hoshi
08-04-2011, 11:44 PM
Most people won't have a problem with this new system, but those who do have the loudest voices....

I know a lot of people who have not changed over yet. I don't think it's fair to use the word most in this situation.

Neika
08-05-2011, 12:41 AM
The only issue I have at the moment with Click and Buy is the exchange rate. I am canadian and monday SE took my july content for 13.73, for 1 char and 1 mule. Click and Buy when I transfered my account charged me 14.29 a day later. Unless canadian dollar fell 9 cents in a day and I didn't notice or their currency exchange sucks.

I'm Canadian as well, and the 5.9% fee on currency convertion is one of the reasons I won't use Click and Buy.

Babekeke
08-05-2011, 04:22 AM
So far so good for me. Will see when they come to take the money out though :D

Pawkeshup
08-05-2011, 04:27 AM
I went with Crysta, being Canadian. Did it after the billing cycle as to not have risk of being charged double/triple as some have.

And proof that C&B is a scam? Who do you think was at fault for Warhammer Online billing clients 10 times in one months for their subscription?

Korpg
08-05-2011, 04:36 AM
I know a lot of people who have not changed over yet. I don't think it's fair to use the word most in this situation.

Well, most who have used this new system then. Which is what I said in that quote.