So SE takes away my trial period??

[Tunechi]

I have looked on the website and their support FAQs but there is nothing that answers my question.

I bought the complete collection off Steam and it came with a 30-day free trial that I am only 11 days into it. Now they are saying you can not use your character unless you transfer to a SE Account? So I go through the process and get to the credit card information part and it tells me I must pay the monthly charge and the 30 day period that I just now paid for starts and reoccurs on the date the transfer was set. So do I basically get screwed out the remaining 18 days?


EDIT: I continued investigating this and checked my billing on the SE account page and it says my next is billing payment is on Aug. 20, I am hoping I just confirmed my card again during the transfer x_X SE is so confusing.

[Kraggy]

I bought the complete collection off Steam and it came with a 30-day free trial that I am only 11 days into it. Now they are saying you can not use your character unless you transfer to a SE Account?
They aren't saying that, they've said all along you can play without transferring till the end of August, so your free time is still available.

[Kristal]

Your free days are added to your account, which is automatically extended by 30 days if you enabled it and have funds (depending on region that might be crysta, CC, colored beads, etc)

[SE_James]

Tunechi,

As noted in the general forum rules, this forum is for the discussion of technical issues. In the future, please contact the SQUARE ENIX Support Center directly for any account or billing related issues. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center. If you wish to provide feedback for FINAL FANTASY XI, then we would ask that you do so through the appropriate forms on the SQUARE ENIX Support Center website. Unfortunately, since this situation does not involve any technical trouble, we have had to lock the thread.

The SQUARE ENIX Support Center can be found at this link:
SQUARE ENIX Support Center (http://support.na.square-enix.com/main.php?id=20&la=1)