Reset secret Q&A. Has anyone been able to do this?

[Oddwaffle]

Ok, I forgot my secret Q&A. I try to reset it inside the SE account but I need to know the secret Q&A to reset it. Apparently you need to know this to recover your account when you lose your security token. I gave SE support a phone call to reset my secret Q&A and I was sent an email with a snailmail address and a form that reads so serious I thought I was signing up for a new passport. The 1st line read something like this "I, name, here by declare, under penalty of perjury of the law of United States...". I live in Canada and I don't want to be extradite to US if I make a mistake in resetting my secret Q&A for a video game.

I highly doubt this snailmail thing could be processed anytime soon. I don't really need the secret Q&A, if I lost or break my token I'd just quit rather than bending backwards with this snailmail business. I still hope there is a simpler way for this and is asking if anyone have a similar problem?

[Dragoy]

I'm afraid the Customer Support would have informed you if there was any other way. :\

[Dauntless]

SE customer support is trash. Was why I hate to give up a 5 year char and start over.

[Oddwaffle]

Ugh... this game requires more security than my bank account and it's not that much safer. I don't know why SE have to do this. I thought the support guy was just screwing with me and there was actually a much simpler way to do this. Gmail could reset my password using my cellphone but why can't SE change something so simple with an email address or a cellphone number?

I guess I'm not going to go through the whole thing for a simple secret Q&A that I will probably never use until I lose my token. If I do lose my token or it runs out of battery or get wet in the rain then I'll probably just quit.

[Selzak]

I'm afraid the Customer Support would have informed you if there was any other way. :\
lol

I'm pretty sure Customer Support is literally nothing more than a person reading through an automated troubleshooter. There was a time when I couldn't get my CC payment to go through and I spent hours on the phone with them just to get the same, "I don't understand human reasoning, is there anything else I can help you with?"-type responses. Long story short, I found a solution online after digging for a while. I suggest you do the same.

Keep in mind that SE wants to die, though. It's becoming increasingly difficult to give them your money.

[Dragoy]

Oh right, sorry, I have to say I never really had to deal with the support here, and I guess I should consider myself lucky.
I was thinking in the mind-set of the other businesses and how I provide my support at certain places, among the others, so basically what I meant to say was they SHOULD be aware of every possible way there might be.


Indeed a good point, Selzak.


I haven't (yet) found anything that might help you, so all I can do is wish you the bestest luck!
It seems ridiculously silly if it has to be that difficult, but then again... yeah, I need to really remember where we are.