Gades
07-03-2011, 12:25 PM
Well as most of you have already no doubt noticed by now, some (or all) of your content ID's have been cancelled without any of your knowledge. Furthermore, Square has failed to properly inform their customers of what their issue really is.
Personally I was irritated by this billing and service mishap, (who wouldn't be?) and although I was willing to re-activate my ID's myself I had to do my own research just to proceed through the steps necessary to do so. I'm going to try and outline the steps you'll need to go through in order to re-activate your ID's yourself in an attempt to make up for Square's lack of output information, but I also would like to take the time to express my irritation through this course of events.
First of all, you WILL need to update your billing information (in my case I had to put in all my pre-existing credit card information in again via the POL menu, located in the main menu as service and support >> membership section. when you get to that menu you need to select the tab at the bottom of the screen and scroll down to "update payment information" from there just input all your old info. even if it seems to be there already, you will need to put it in if your id's have been cancelled and you are unable to re-activate them.
After you input all the required information through there you'll be redirected to an authentication website where you'll have to login with your credit card (or what have you) login information. Once this is complete you should be able to get your content id's reactivated as per usual in the ffxi section of the playonline viewer.
When I originally tried to create this thread, I was blocked from even logging into the forums because I had not selected a main character or setup a forum account before this incident. That's nonsense in itself, because I could no longer even contact anyone with my problem via the forums. I was entirely locked out - as a result of this billing mishap, which I was trying to log on to complain about, no less. It goes without saying that I could not get a representative on chat or the phone because their office business hours have ended. They run an online service worldwide 24/7 but lack the necessary 24/7 support that is required to keep their customers satisfied.
Square, if you can read this you need to seriously re-consider how you treat your customers. I was heavily insulted by how I was treated after this incident, and I'm sure many others world-wide share this sentiment on a regular basis when dealing with you. If you continue to act this way in the future, you can expect that one day, you will truly create a final fantasy, and be brought back to the days when you first created the genre (facing bankruptcy and all). It is my hope that you learn to treat your customers better in the future because of this.
I do enjoy your games, artwork, and music.
I do not enjoy how we, your customers are often times treated.
Personally I was irritated by this billing and service mishap, (who wouldn't be?) and although I was willing to re-activate my ID's myself I had to do my own research just to proceed through the steps necessary to do so. I'm going to try and outline the steps you'll need to go through in order to re-activate your ID's yourself in an attempt to make up for Square's lack of output information, but I also would like to take the time to express my irritation through this course of events.
First of all, you WILL need to update your billing information (in my case I had to put in all my pre-existing credit card information in again via the POL menu, located in the main menu as service and support >> membership section. when you get to that menu you need to select the tab at the bottom of the screen and scroll down to "update payment information" from there just input all your old info. even if it seems to be there already, you will need to put it in if your id's have been cancelled and you are unable to re-activate them.
After you input all the required information through there you'll be redirected to an authentication website where you'll have to login with your credit card (or what have you) login information. Once this is complete you should be able to get your content id's reactivated as per usual in the ffxi section of the playonline viewer.
When I originally tried to create this thread, I was blocked from even logging into the forums because I had not selected a main character or setup a forum account before this incident. That's nonsense in itself, because I could no longer even contact anyone with my problem via the forums. I was entirely locked out - as a result of this billing mishap, which I was trying to log on to complain about, no less. It goes without saying that I could not get a representative on chat or the phone because their office business hours have ended. They run an online service worldwide 24/7 but lack the necessary 24/7 support that is required to keep their customers satisfied.
Square, if you can read this you need to seriously re-consider how you treat your customers. I was heavily insulted by how I was treated after this incident, and I'm sure many others world-wide share this sentiment on a regular basis when dealing with you. If you continue to act this way in the future, you can expect that one day, you will truly create a final fantasy, and be brought back to the days when you first created the genre (facing bankruptcy and all). It is my hope that you learn to treat your customers better in the future because of this.
I do enjoy your games, artwork, and music.
I do not enjoy how we, your customers are often times treated.