Seyrena
07-03-2011, 09:14 AM
Details:
I cannot login. It started with input to FFXI being wonky, then I restarted and suddenly I can't log into either PlayOnline OR Square Enix account management. The error from POL is Error POL-5311.
I also used the password reset TWICE. I am CERTAIN I am entering the correct password.
I do NOT have a Square Enix One-Time Password.
Steps:
1. Open POL.
2. Navigate to Square Enix Account Password Input
3. Input correct password
4. LOL NOPE WRONG PASSWORD.
Date & Time:
7:12 PM Central Daylight time.
Frequency:
State how frequent the issue occurs. Please select from the following.
1. Always
Platform:
PC
PC Manufacturer & Model Number:
Homebuilt Computer
Operating System:
Windows 7
Graphics Card:
ATI Radeon 5760
ISP:
Comcast
Type of Internet Connection:
Cable
EDIT: I was able to login again, but only after I tried using the password I'd had BEFORE changing my password twice.
I cannot login. It started with input to FFXI being wonky, then I restarted and suddenly I can't log into either PlayOnline OR Square Enix account management. The error from POL is Error POL-5311.
I also used the password reset TWICE. I am CERTAIN I am entering the correct password.
I do NOT have a Square Enix One-Time Password.
Steps:
1. Open POL.
2. Navigate to Square Enix Account Password Input
3. Input correct password
4. LOL NOPE WRONG PASSWORD.
Date & Time:
7:12 PM Central Daylight time.
Frequency:
State how frequent the issue occurs. Please select from the following.
1. Always
Platform:
PC
PC Manufacturer & Model Number:
Homebuilt Computer
Operating System:
Windows 7
Graphics Card:
ATI Radeon 5760
ISP:
Comcast
Type of Internet Connection:
Cable
EDIT: I was able to login again, but only after I tried using the password I'd had BEFORE changing my password twice.