All accounts upgrading to Square enix accounts

[Runespider]

In order to better safeguard the account security of PlayOnline users and to provide a more streamlined account management experience, we will be transferring all PlayOnline IDs to the Square Enix Account system.

The transfer process will be available in the last half of July, and will give users access to an improved user interface that will allow account management from any web-browser.

Please visit the following URL for details on all of these changes.
http://support.na.square-enix.com/j/kb59527na

Please note that all users will have to log in and agree to the transfer by August 31, 2011, or they will lose access to PlayOnline and FINAL FANTASY XI.

In the last half of July, a walkthrough detailing the transfer process will be posted on the PlayOnline website as well as the FAQ section of the Square Enix Support Center.

This transfer will require you have a Square Enix Account. If you don’t already have a Square Enix Account, we strongly encourage you to create one in advance at https://secure.square-enix.com/account/app/svc/register. Customers who already have Square Enix Accounts need only complete the transfer process.

We hope you’ll agree that this marks a significant step towards providing a more secure, user-friendly, and responsive experience.

There are still quite a few people that imported FFXI many many years ago, as such they play FFXI from a region other than what their install is. Are they going to be safe with this new change?

Also what changes will this have to everyone that currently plays FFXI? Are you scrapping Playonline, will it affect PS2 users, will people that inherited friends/relatives accounts still be able to carry on playing the accounts they got long ago?

Billing and support is still one of the worst aspects of FFXI, would be nice to put peoples minds at rest about this new change.

Another question, if people have already upgraded to a SE account with a keyfob will this change have no effect at all?

[Rianon]

↑↑　What Runespider said. I know quite a few friends who have been playing since '02 using Japanese accounts with American credit cards, and it would be tragic if this system ends up locking them out of their characters.

[Elexia]

I'm more curious about how it will affect those who have multiple POL IDs on 1 SE account.

[Misi]

"Please note that all users will have to log in and agree to the transfer by August 31, 2011, or they will lose access to PlayOnline and FINAL FANTASY XI."

What does that mean for people who may be taking a break from the game? I know a lot of people who activate and deactivate every few months to take a break and I think if I have to hunt them down and tell them SE is demanding this, will be a huge turn off for them to return to the game in the future. Do they have no say if they don't come back from where ever they are before Aug 31st to comply?

Also curious if this means a security token purchase is going to be mandatory for those who don't have one yet. Along with the other concerns mentioned above.

[Octaviane]

I am hoping SE is scrapping PoL finally, but have all the concerns given above.

Sorry, but I forsee a very large "SPLAT" happening...........................!

Also, will this in any way delay the August Version Update? I can see it happening if this turns out to be a disaster.

[Elexia]

Just the overview sounds like it's going to hurt more than help.

[Crawlerbasher]

This is the first I've heard of this.

Does this only apply for North America or does it effect Europe too?

[bungiefan]

SE IDs don't require a security token, but you must have an SE ID to use a token. They're just pushing POL accounts into SE ID accounts, Regular POL logins will stop working on August 31st, and then it will be SE ID-only.

As for the payment issue for imported accounts, I'm not sure how it's going to work, and will want an English guide. As of the end of 2008, you can no longer change or add Non-JP credit cards to JP accounts, so you have to switch to WebMoney when your card expires, as I had to in 2009. The WebMoney site has an option to turn WebMoney into Crysta, and it has been usable in JP POL Viewer since release of the game. They say they are adding Crysta as a payment option for FFXI when the merger happens. It's just that I'll have trouble reading the menus, and I already have them memorized on what to click in POL Viewer and on the WebMoney site. I'll see what I can do when it happens, but I'll probably post the guide on BlueGartr since you can't post images inside of posts here unless you are a community representative.

[Alhanelem]

There are still quite a few people that imported FFXI many many years ago, as such they play FFXI from a region other than what their install is. Are they going to be safe with this new change?You will most likely need to use a region-appropriate square enix account, which you most likely are doing already unless you don't have an account at all yet.


Just the overview sounds like it's going to hurt more than help. To me it sounds like the first step in completely removing playOnline, which I think everyone should be jubulant about.

[Chiibi]

wait.. so basiclly our linked accounts become our main log in thingy?

[Raxiaz]

If I recall correctly, I heard from somewhere that doing away with PlayOnline would be too much hassle for SE. There's a certain integration between FINAL FANTASY XI and PlayOnline that the friend list system uses. The handling of "Handle IDs" (your identity on PlayOnline, and FFXI) is done by PlayOnline, and doing away with PoL will render Handle IDs useless.

Would be great if it just made the PlayOnline Viewer an optional program we can access alongside FFXI, while FFXI can be gotten to straight from an .exe on my desktop.

[Atomic_Skull]

How will this affect people who got their first and last name reversed in POL by someone at SE somewhere in 2004-2005?

[Alhanelem]

How will this affect people who got their first and last name reversed in POL by someone at SE somewhere in 2004-2005?
I can't imagine how it would affect anyone.

[Atomic_Skull]

Y

To me it sounds like the first step in completely removing playOnline, which I think everyone should be jubulant about.

There's a flipside to that. With POL you could exit the game while staying logged in, change your graphics settings and then restart FFXI without having to log out. One of my annoyances with FFXIV was that you had to completely log out and shut down the game to make any changes to graphics settings.

Also, will I have to memorize all of my account info for all four of my accounts? I like that POL has an account list and remembers my password and login ID for each so that I only need to provide the same SE account password and one time password from my token to log in to all of them.

[Alhanelem]

There's a certain integration between FINAL FANTASY XI and PlayOnline that the friend list system uses.Before they got shut down, I'm pretty sure the custom server project had found a way to isolate the game from playOnline (Naturally, this meant you didn't need to have a paying account to play the game, which hastened its shutdown). I think all they had to do was dummy out all of the stuff that the client checks POL for (e.g. message system, friends). So they could eventually do away with playOnline entirely, but that probably won't happen.

I'm sure that POL will eventually be reduced to nothing more than a game launcher and that some of the nonsense will eventually be cut out of it to make it faster.

[Atomic_Skull]

I can't imagine how it would affect anyone.


"We're sorry but the name on the POL account "Smith John" does not match the SE account for John Smith and cannot be added, please select a POL account with a matching name"

[Atomic_Skull]

If I recall correctly, I heard from somewhere that doing away with PlayOnline would be too much hassle for SE.


Just like adding DirectX 9 support would be too hard and they were talking to someone as Sony about a PS3 native version but that person quit and they just never bothered to talk to anyone else at Sony.

[Twille]

If this is the first step in eliminating PoL from the picture, I fully support it.

[Atomic_Skull]

will people that inherited friends/relatives accounts still be able to carry on playing the accounts they got long ago?

You realize that this is actually against the TOS right?

[Alhanelem]

"We're sorry but the name on the POL account "Smith John" does not match the SE account for John Smith and cannot be added, please select a POL account with a matching name"
I doubt that the names on the POL and SE accounts have to be the same.

And can't you try calling support to fix your name? How did you enter it backwards in the first place? Shouldnt you be double checking before submitting important personal information?

[Runespider]

You realize that this is actually against the TOS right?

Using fraps to take a picture is against the tos.

Anyway yes I know it is but lots of players have accounts they inherited (especially in the abyssea age) and have been paying subs on for a long time, if nothing changes then this will continue to be the case. If they take action on names or something they will lose a lot of monthly subs for no reason.

[Soundwave]

Another step in the right direction, however more things that should of been done awhile ago no offense:D

[Elexia]

Another step in the right direction, however more things that should of been done awhile ago no offense:D

Not really. I liked having a portal of games to choose from when I loaded up POL, but I play the JP version of this game, so maybe I'm just biased on not hating POL to it's very existence.

[Soundwave]

Or people just don't like change.

[Sevokevo]

This change is going to be great for people who got FFXI The CORRECT way instead of importing the game from another country before the game even came out in the US or EU.

And I don't believe that the use of FRAPS is against the TOS. All FRAPS is is just a video recorder switch does not effect anyone's game play so it clearly can not be against the TOS.

I even took a huge step a few years ago and requested a GM and ask them and they said that the use of FRAPS or Xfire tools are fine to use as long as they do not effect the game or other peoples gameplay in which such... trying to change game flow and other mechanics.

[Raksha]

There are still quite a few people that imported FFXI many many years ago, as such they play FFXI from a region other than what their install is. Are they going to be safe with this new change?



I use an EU account, on an NA client with an NA credit card, I've had my SE ID since they started selling mog satchels, It's working fine so far.



This change is going to be great for people who got FFXI The CORRECT way instead of importing the game from another country before the game even came out in the US or EU.


You're assuming that people never move from where they were when they created their characters.

[Quedari]

I doubt that the names on the POL and SE accounts have to be the same.

And can't you try calling support to fix your name? How did you enter it backwards in the first place? Shouldnt you be double checking before submitting important personal information?
I entered mine correctly when I first made my account, and it's now backwards. Kind of unfair for you to assume that everyone whose names are backwards is to blame. Have you checked yours lately? Though I suppose if you made your account within the past 2 years or so it might be in there correctly.

[Misi]

If using fraps was against TOS then SE would not have been able to do the fan festival video contest they had years ago. (Though it was a joke among friends at the time : congrats contestants! bant!)


How did you enter it backwards in the first place? Shouldnt you be double checking before submitting important personal information?


How will this affect people who got their first and last name reversed in POL by someone at SE somewhere in 2004-2005?

Was wondering why that happen also.

[bungiefan]

I doubt that the names on the POL and SE accounts have to be the same.

And can't you try calling support to fix your name? How did you enter it backwards in the first place? Shouldnt you be double checking before submitting important personal information?

They don't have to be the same. As my name isn't Japanese but my account is, and you had to type in a kanji name, the name on my account isn't mine. The name on my SE account is mine though.


This change is going to be great for people who got FFXI The CORRECT way instead of importing the game from another country before the game even came out in the US or EU.

And what about those people that lived in Japan at launch and then moved out of that country later, for work/school/other reasons...? 9 years is a long time to live in the same place. I've lived at about 6 different addresses in the past 9 years. You can't change the region the address on your account is for if you move out of the region.

The switch to SE IDs may allow us to finally change the region of our accounts though. They did it once with SE IDs, they should be able to do it again.

[svengalis]

Does anyone know if it is possible to have two different SE accounts by same user? I already have one for one of my accounts but I don't want to add both accounts to same SE account.

[Atomic_Skull]

And can't you try calling support to fix your name? How did you enter it backwards in the first place? Shouldnt you be double checking before submitting important personal information?

I didn't enter it backwards. Someone at SE reversed their NA customer's names sometime during 2004-2005 after they changed customer service centers. Japanese put the surname first and given name second so maybe someone working on the customer database switched them around by mistake.

You can't have this changed either, customer service told me that the name on an account cannot be changed under any circumstances, even if they were the ones that messed it up.

[Lushipur]

sorry if it already said but on the official faq they stated that POL will remain and to login yopu will have to type both the pol id and the square enix id (as you already do if you have a token linked to the pol account)

as for the jp account (i'm an importer too) i hope nothing change but the payment option...i already used crysta to donate for the earthquake and i find it better than webmoney (and no commission to third party site).

[Kuporeid]

And can't you try calling support to fix your name? How did you enter it backwards in the first place?

Names were switched around for people who registered years ago. This was likely because in Japan, surnames come before given names, and that particular part of the NA localization was probably overlooked. This has obviously since been fixed. Even if you call support, they won't switch your name around--basically they'll tell you it's set in stone.

But don't worry! I can safely say, as someone whose name is backwards in POL and forwards in my SE account, there is no problem with your name being in a different order.

[Tsukino_Kaji]

I'm more curious about how it will affect those who have multiple POL IDs on 1 SE account.This is what I want ot know too.

[Chiibi]

This change is going to be great for people who got FFXI The CORRECT way instead of importing the game from another country before the game even came out in the US or EU.

... I lived in japan when starting ffxi. i now use the us version to play ffxi. What the HELL are you talking about "correct way" >.> dear altana you do act on a level of stupidity that seriously makes me question how you rationalize things.

[Neika]

OMG I was wondering why my name was backwards on my PoL account! Sucks it can't be changed. I'm always afraid something is going to happen and when if I call customer support they won't help me cause the names are reversed :(

I am also wondering if this will affect people with more than one PoL account linked to their SE account. I have 3 PoL IDs on my SE account, mine, my boyfriends, and a third character we started so we could trio stuff. I can't really see this being an issue since SE lets us link up to 10 PoL accounts to 1 SE account, but having word from SE that it's not an issue will make me feel better about this change.

[Runespider]

This could very well block people that pay for others accounts too, for instance people that pay for relatives/gf/bf accounts.

[Bumbeen]

My name is backwards in my pol account, and I have had to use notary recovery before(successfully). Being that notary recovery is like the epitome of account security issues, I don't think you're going to have a problem with a backwards name.

[Neika]

Oh that is really good to know! I've heard of people who have had to fax off ID and whatnot to get their accounts back after being hacked or whatever, and I was always afraid that it would be an issue that the name is reversed. Ty for letting me know! :D

[Lushipur]

i really dont see the point.

nothings will change really. you will just have to link your pol id to the square enix id...if not done already for the token.
you can have all the pol id connected to one square enix account or have 1 pol for every account (you just need multiple valid email).

what will change is where you do the account operation like adding character, changing account data and paying fee.

if you play ffxiv you already know how to do that. if not, its not really difficult.

bonus: you dont have to install pol on a computer to do just account operation. just need an internet connection and a browser :P

you will still log to pol but will have to input both pol id and square enix account.


edit: if you pay for other relative having just 1 square enix account for all will be better.
else you will need to know all account password and login with every one...but if you pay for other ppl i doubt it will be a problem.

[Sevokevo]

... I lived in japan when starting ffxi. i now use the us version to play ffxi. What the HELL are you talking about "correct way" >.> dear altana you do act on a level of stupidity that seriously makes me question how you rationalize things.

I forgot to add excluding those who moved to another country and I apologize Chiibi.


I was thinking of those who decided to import the game from another country when they are not suppose to.... just to be able to play the game back in the past.

[Krisan]

This could reeeeeeally complicate things for me personally.. I have two other POL accounts linked to my SE ID that friends pay for. We did this to save money getting a satchel back when that was first introduced, and also because we would often hop onto each others characters now and then anyway so it was never a security concern to us, and actually helped centralize what we were already doing.

Now while the changes here sound wholly wonderful - POL is atrocious - this could add a kink in my personal account setup.. I've experience with how the SE ID billing system works from playing XIV, and if no changes are being made.. it's going to be hell-all of an inconvenience for the three of us to pay for our individual accounts.. We'd either each have to buy crysta manually each month and pool it into the SE ID for the accounts to feed off of, or one of us would have to pay for all three and the other two of us paypal him the money owed every month - either way it's overly complicated.. there's no way to automate our billing, and it leaves too much room for error.

Of course all of this would be solved in an instant if SE let us unlink POL Accounts from our SE ID's, but.. I'm guessing that's never going to happen?

[Kanjitai]

I think if any issues arise from this SE will work with it's customers to fix it.

[wildsprite]

my concern is those people that have access to the PS2 or XB360 versions of the game but don't have access to a PC, how will this effect them? will you allow access to the Square-Enix account through playonline viewer for them? if you don't then this is a bad move and will cost you

[wildsprite]

This could reeeeeeally complicate things for me personally.. I have two other POL accounts linked to my SE ID that friends pay for. We did this to save money getting a satchel back when that was first introduced, and also because we would often hop onto each others characters now and then anyway so it was never a security concern to us, and actually helped centralize what we were already doing.

Now while the changes here sound wholly wonderful - POL is atrocious - this could add a kink in my personal account setup.. I've experience with how the SE ID billing system works from playing XIV, and if no changes are being made.. it's going to be hell-all of an inconvenience for the three of us to pay for our individual accounts.. We'd either each have to buy crysta manually each month and pool it into the SE ID for the accounts to feed off of, or one of us would have to pay for all three and the other two of us paypal him the money owed every month - either way it's overly complicated.. there's no way to automate our billing, and it leaves too much room for error.

Of course all of this would be solved in an instant if SE let us unlink POL Accounts from our SE ID's, but.. I'm guessing that's never going to happen?

SE could fix the issue for you if they would allow paypal as a payment method...they can set it so that only verified paypal accounts are accepted, personally I would love to see them do this but I really don't think they will

[Krisan]

SE could fix the issue for you if they would allow paypal as a payment method...they can set it so that only verified paypal accounts are accepted, personally I would love to see them do this but I really don't think they will
Well you can buy Crysta with Paypal. Problem is you can't automate a billing cycle with Paypal, yea.. Still this is going to be annoying for me and my friends. I realize they probably have something in the ToS about sharing accounts and crap, so they might not even care.. but it's a sticky situation nonetheless. It of course would be easily solved if they just let you unlink accounts.. which I am doubting tremendously will ever happen.

[Myrid]

Heh. What's funny is my POL account not only has the first and last names reversed, but it's also in my mother's name.

See, when the game came out back in 2003, I was under 18. And I actually read the TOS. Since I was under 18, I had to have the account created in a parent or guardian's name.

I wonder if this will complicate anything at all. Considering I also have a newer POL account in my name, and both are already linked to the SE account also in my name, I doubt it, but I guess we'll see. SE's billing and account admin has always been hell to deal with the few times I've had to.

[Kiine]

* Payment Methods
Square Enix Crysta (http://www.square-enix.com/na/account/crysta/), debit cards, and credit cards will be viable payment methods after ID transfer. Debit and credit cards must support personal authentication services (such as 3D Secure) in order to be used.

I see this causing problems - again.

[GlobalVariable]

* Payment Methods
Square Enix Crysta (http://www.square-enix.com/na/account/crysta/), debit cards, and credit cards will be viable payment methods after ID transfer. Debit and credit cards must support personal authentication services (such as 3D Secure) in order to be used. I see this causing problems - again.Looks like I'll be quitting soon. I use my ps2 to bypass that crap and avoid the hassle of calling their support center repeatedly until I get that ONE rep who will stop pretending they can't help me and just input the new card number. And I am NOT getting that verified by visa bullcrap on my card.

@SE representatives
My card doesn't have that feature available and was accepted for years. I've used a console to update since you added this requirement. The 1st time I have to update the number and your phone reps refuse, its over. I'm not jumping through hoops to get you to take my money. If you don't want it, fine, I'll go elsewhere.

I'm tired of insinuations that I must have mistreated playonline representatives or that I am "rage quitting" when I have a valid concern that Square Enix needs to address. Someone at SE needs to post to this thread regarding our concerns SUCH AS BUT NOT LIMITED TO: updating payment information by phone. Several times I have had reps tell me they can not do this, and then when I get a different phone rep they can.

[Zumi]

You know they click and buy thing for credit card payments and that has all them hidden fees.

[Runespider]

Looks like I'll be quitting soon. I use my ps2 to bypass that crap and avoid the hassle of calling their support center repeatedly until I get that ONE rep who will stop pretending they can't help me and just input the new card number. And I am NOT getting that verified by visa bullcrap on my card.

Contacting "customer support" for FFXI is the worst thing I can imagine right now, and I just thought about my last dentist appointment. FFXI's customer service is terrible, I mean really "avoid at all costs and it's better to quit if you have a serious problem" terrible.

[Ravenmore]

I think if any issues arise from this SE will work with it's customers to fix it.

your new right, or is this a joke?

[Kraggy]

And I am NOT getting that verified by visa bullcrap on my card.
What rational reason is there for not doing that?

[Xanaduu]

so wait... is ff11 gonna switch over to the crysta system? cause it wouldnt let me buy crysta b4 to donate, kept saying i was inputting the wrong info or my card wasnt valid... even though i was and it was >.>. is it cause it wasnt that "secured" thing? and if thats the case, how do i make it that way? :X

[Raxiaz]

It won't be purely crysta, but you would be able to get it I'm sure.

[Fearforever]

Looks like I'll be quitting soon. I use my ps2 to bypass that crap and avoid the hassle of calling their support center repeatedly until I get that ONE rep who will stop pretending they can't help me and just input the new card number. And I am NOT getting that verified by visa bullcrap on my card.

Nothing is wrong with the Mastercard securcode / Verified by visa, i use it on all my debit cards it just adds an additional layer of security

[Ilisidi]

Actually what I have seen of that additional "security" layer doesn't look like extra security, it looks more like blame shifting.
Because in all cases I have seen it in use, I didn't know who that agency was that checked the Verified by Visa, it never was the institute issuing my credit card and even if that agency was legit, generally websites use it in iframes, so I don't see anymore (via url) whether I'm talking to the legit agency or to somebody else who is serving me what the legit agency send but is keeping or changing my responses.
But if now something goes wrong, the bank will go "But, but, that's impossible, you must have bought something there, because, see, see, it used Verified on Visa".

[Finuve]

how about those of us who cant get VbV on our credit or debit cards and dont want to get a new credit or debit card, ive been using NoScript to get by the VbV stage at this point, or my Xbox periodically, I dont want to be forced to either buy crysta every month or get a new card

[Fyreus]

I doubt that the names on the POL and SE accounts have to be the same.

And can't you try calling support to fix your name? How did you enter it backwards in the first place? Shouldnt you be double checking before submitting important personal information?

When I had my account problems back in the day they also flipped my first and last name. There's a reason they gave the information and there are many others who have the same issue. Also consider how jp names are used in their society.

Secondly support has always been the thorn in our sides except the two or three who will go over and beyond and help :)

Why they are 'fixong' something that isn't broke is beyond me. If you have more than 1 person on your account you have a higher risk of getting banned. Consider the fact that an account gets banned and not characters and how if you are using a game feature that was broken without knowing there is a possibility of getting you and anyone else banned in the process even a minor who wants fast/easy gil. So far the SE accounts are pretty useless unless you want to post on these forums and has been since implementation.

[Octaviane]

I think if any issues arise from this SE will work with it's customers to fix it.

Highly unlikely. They will just pass the buck and blame the customer. I also don't know of any other billing company be it a store, Utility company or whatever that requires you to have your debit/credit cards VbV or Mastercard.

[Lushipur]

fyi: i just payed for my jp pol account with webmoney and it didnt let me go beyond july 31.

[GlobalVariable]

I also don't know of any other billing company be it a store, Utility company or whatever that requires you to have your debit/credit cards VbV or Mastercard.This. And I'm not switching financial institutions just to deal with Square Enix. This isn't something always available on everyone's card. The card I have was perfectly good for years. I'm not going to get a new one for a feature ONE company wants (which I think they want because it helps protect them from chargebacks). This feature does 100% nothing for me because I'm already protected from the things this feature is supposedly for (so are most people - go google what this actually does).

It is 100% nothing but added hassle. So is click and buy or buying an ultimate gamer card to buy crysta to pay that way. I and my money will go play something made by a company that doesn't waste my time jumping through these hoops JUST to pay them.


@ppl who will look to tackle my post on the belief this will result in removing poll, and thus should be defended at all costs: no you'll still have to go through thr viewer to get to XI. Only the account management through pol is being removed.

[Octaviane]

I understand the need for layers of security given how easy it seems for hackers to access almost any system from Government to small business to gaming. I don't have a problem with that so much as I do with the fact that SE is pretty much giving people an ultimatum. Agree to their terms or you won't be able to play. You can argue that ok, no biggie, sign on the dotted line and continue. For some though it will be a huge hassle, and, given the substandard Customer Service that already exists judging from comments made here, elsewhere in the Forums plus my own experiences, I just see "Big Mess Happenings."

[Neika]

I also don't understand why SE likes making it so hard for their customers to pay them. You would think they would want to make it as easy as possible.

[MAXWINTER]

Just returned to ff11 this month to try it out again, but just question about the change.
Can we use paypal and do we need use it for crysta or do i need give click and buy my details?

The way payment works atm for ff11 works well even if they dont want use playonline anymore.
Just hoping this wont cause problems at the change over.

Also with the change will there be options to pay for more than 1 month game time in one go.

[bungiefan]

This could reeeeeeally complicate things for me personally.. I have two other POL accounts linked to my SE ID that friends pay for. We did this to save money getting a satchel back when that was first introduced, and also because we would often hop onto each others characters now and then anyway so it was never a security concern to us, and actually helped centralize what we were already doing.

This is further enforcing their rules. You're not supposed to have more than one person use a POL account or SE Account. You're only supposed to link your own accounts, hence why you can't unlink them. That also keeps you from selling accounts. What you did was completely opposite of the point of the token, securing the account so it couldn't be shared or hacked into. Instead you shared accounts, and linked all of yours together, permanently. If one person gets a token, all the others will be locked out of logging in. If someone moves, and the SE Account is logged in from a different location, it will lock the SE Account unless a token is active on it. So if one of your guys moves to Europe and still uses his account, it will lock all 3 of them because the country of login has changed.

The satchel was incentive to properly secure your account, and you completely borked said security with your actions.

[Zumi]

You can buy Crysta through ultimatepay.com and they take Paypal. Which is better then using clickandbuy with all the hidden fees and extra charges.

[Krisan]

The satchel was incentive to properly secure your account, and you completely borked said security with your actions.
I don't care. The problem remains. I also don't expect them to care either - but the point remains that their entire account system is unnecessarily complex and problematic. Even if this were just my sole account on the line, Click & Buy is an atrocity plain and simple.. and I don't want to deal with Crysta either. Frankly, with or without this little issue with my friends I still have the same exact problem - just to a lesser extent.

Besides, I saved $20 in the process of what I did. I've no regrets. (And before you get pissy with me about this.. You should know, both accounts were given to me at one time - people quit the game. I claimed them, satchel'd them, and then gave them away a little later to friends.)

[Runespider]

Square are trying to be more open and communicative and yet on the important stuff like this, they try to sweep in it without saying much about it and ignore questions.

This is pretty important to a lot of people and it's pretty much being ignored, there was very little notice too.

[Alhanelem]

Looks like I'll be quitting soon. To use milder terms, this is really a silly reason to quit.

All you have to do is contact support and they can help you register your card. Really, how often do you have to change your info? One minor inconvenience every few years?

Funny thing was I had a card that doesn't support VBV/3D-secure from before they implemented it; the original card expired long ago. The new card has the same number. I've never changed my payment info, and the payment still goes through. Since they really shouldn't be taking it, it makes me wonder why people are having problems in the first place- as far as I'm concerned, they have the most lenient payment system I've ever seen.

Also, from what I've heard, those reloadable prepaid cards you can buy at Wal-mart work with the 3D-secure system. You can just buy one of those, and reload it. Works fine with SE's payment system. This way, you don't even need a real credit card. You do not have to "jump through hoops" even with the current system. There are simple workarounds.


This is pretty important to a lot of people and it's pretty much being ignored, there was very little notice too. Not enough notice? Are you serious? They're not implementing it for almost A WHOLE MONTH, and won't be absolutely required until another month after that! Read it again:


In order to better safeguard the account security of PlayOnline users and to provide a more streamlined account management experience, we will be transferring all PlayOnline IDs to the Square Enix Account system.

The transfer process will be available in the last half of July, and will give users access to an improved user interface that will allow account management from any web-browser.

Please visit the following URL for details on all of these changes.
http://support.na.square-enix.com/j/kb59527na

Please note that all users will have to log in and agree to the transfer by August 31, 2011, or they will lose access to PlayOnline and FINAL FANTASY XI.

In the last half of July, a walkthrough detailing the transfer process will be posted on the PlayOnline website as well as the FAQ section of the Square Enix Support Center.

This transfer will require you have a Square Enix Account. If you don’t already have a Square Enix Account, we strongly encourage you to create one in advance at https://secure.square-enix.com/account/app/svc/register. Customers who already have Square Enix Accounts need only complete the transfer process.For the proof just in case, with dates emphasized. This is the notice. the implementation is not for a while.

[Rearden]

Eh. I usually don't post in these forums, just browse for lulz but...

If SE's changes in any way incorporated a clause that did not allow you to pay for JP/EU/NA accounts outside of region, or accounts in which you are not the original owner then SE could probably say goodbye to 50% of their monthly subscription fees.

[Alhanelem]

The region issue has been taken care of already. This isn't going to change. You could not link a POL account from one region to a SE account of another. But you can easily create a SE account for whatever region you want. The only catch is you have to use a payment method that is available in that region.

And your figure is super, hugely, massively ridiculously inflated. Europe, the place whiere this situation occured the most due to the game's late release there, does not represent anywhere near 50% of the playerbase. And there are plenty of european players with region-appropriate accounts. As a percentage, the number of people with wrong-region accounts is very low.

[Rearden]

I was incorporating accounts that do not belong to the original owner in that statement, which would easily be around 50%.

A lot of new players have bought accounts/acquired a friends account.

A lot of old players have their friends accounts/bought accounts.

[Alhanelem]

I was incorporating accounts that do not belong to the original owner in that statement, which would easily be around 50%.No, it would not even be 2%. Even that is probably very generous.

Even if it were as high as you say, which it isn't, everyone that is doing it is violating the terms of use which forbids account sharing.

Just because you or I might know someone who did it, does not mean half of all players are using a borrowed/friends old account, or an account from another region. There are cities in the world with a murder on a daily or even weekly basis, but that doesn't mean that some huge percentage of the population has committed a crime like that.

For every one person who has bought an account or has an account from another region, there are easily close to if not more than 100 people who have not.

You can't throw around terms like "a lot" when you really don't know how many. Only one person out of the few hundred people I've probably had contact with more than once or twice started by buying their account or aquiring a friend's. And in that one case, it's because they got banned. :p

[Tsukino_Kaji]

Player who have accounts that are not originaly theirs are exceptionaly higher then 2% of the player base.

[Kraggy]

You can buy Crysta through ultimatepay.com and they take Paypal. Which is better then using clickandbuy with all the hidden fees and extra charges.
UP is how I bought Crysta for XIV (/lol), just wish SE would deal with Paypal directly.

[Alhanelem]

Player who have accounts that are not originaly theirs are exceptionaly higher then 2% of the player base.
No, they are not exceptionally higher than that. Maybe slightly higher, like 3-4%. This is the full playerbase we're talking about. If you single out the hardest of the hardcore, the percentage is going to be higher. But among all players, the percentage is very low.

[GlobalVariable]

To use milder terms, this is really a silly reason to quit.

All you have to do is contact support and they can help you register your card. Really, how often do you have to change your info? One minor inconvenience every few years?The problem is I have and 9 of 10 reps REFUSE TO HELP ME claiming they can't do anything and that I MUST get a card that has it to update so I've been using my PS2 to get past it. If this happened to me back when I 1st got the game I'd have taken it back to the store demanding a refund. To use milder terms you don't know what you're talking about when you dismiss this issue. I've had enough of SE support - as I stated before, the 1st time I have to update by phone after this and they refuse to take my card, it is over.

[Rearden]

I'm not singling out anyone.

The hardest of the hardcore (lol) have gained accounts in the ways I stated, and so have many new players. Account sharing is against the TOS, but at the same time, comprises a significant portion of their monthly revenue.

It's not even limited to NA players, as many JP and EU players do the exact same thing.

This game has been around a long time, you can't seriously believe 2% or 3-4% of the people playing comprise the whole of players who are using multiple accounts, bought accounts, or gifted/shared/friends accounts right? 3-4% would be at minimum one servers worth of players that would fall into this category.

(Hint: There's more than one server)

[Xanaduu]

ehhhh.... this is all kinda freaking me out ~,~ im not good w/ computers, even worse with people... and id rather not have to go to my bank asking to get my card 3D secured or w/e cause i have a feeling they wont know wtf im talking about...
then again, can it be done online easy? my bank card is mastercard, there a site to do it? :x halp me out!!

[Kraggy]

ehhhh.... this is all kinda freaking me out ~,~ im not good w/ computers, even worse with people... and id rather not have to go to my bank asking to get my card 3D secured or w/e cause i have a feeling they wont know wtf im talking about...
then again, can it be done online easy? my bank card is mastercard, there a site to do it? :x halp me out!!
If you're asking about registering with the 'secure' service then yes, it's Web based. My experience is that when you try to use the card on a site that makes use of the service you're automatically sent to your bank's web site where you register the card (if this is the first time you've used it on a 'secure' site). After that, next time you use the card and you're directed to your bank's site you can just enter the password you registered to authorise the transaction.

[Alhanelem]

The problem is I have and 9 of 10 reps REFUSE TO HELP MEAre you asking the right way? Because if you scream at them or put something immature in the support request description, the'yre probably going to trat you the same way.

--------------------

Your bank can't "make" your card 3D Secure if it doesn't already support it. You will know if it does or not by going to https://usa.visa.com/personal/security/vbv/index.jsp or http://www.mastercard.us/securecode.html and attempting to sign up for securecode/verified by visa.

If it does not, you can contact support through the support site to get help with registering your payment info.

[JovialRat]

i really dont see the point.

nothings will change really. you will just have to link your pol id to the square enix id...if not done already for the token.
you can have all the pol id connected to one square enix account or have 1 pol for every account (you just need multiple valid email).

what will change is where you do the account operation like adding character, changing account data and paying fee.

if you play ffxiv you already know how to do that. if not, its not really difficult.

bonus: you dont have to install pol on a computer to do just account operation. just need an internet connection and a browser :P

you will still log to pol but will have to input both pol id and square enix account.


edit: if you pay for other relative having just 1 square enix account for all will be better.
else you will need to know all account password and login with every one...but if you pay for other ppl i doubt it will be a problem.

so bascially i already do this, cause i bought my token many moons ago. so i dont have to worry about anything then.
still its a suprise that some of you guys havent already linked / gotten your token.

[Olor]

Looks like I'll be quitting soon. I use my ps2 to bypass that crap and avoid the hassle of calling their support center repeatedly until I get that ONE rep who will stop pretending they can't help me and just input the new card number. And I am NOT getting that verified by visa bullcrap on my card.



Just use crysta. You can buy it with paypal - or depending on your region - you can buy an "ultimate gaming card" at 7-11 and then turn it into crysta.

[Alhanelem]

As a side note, I hope everyone realizes that this change means you'll be able to use Ultimate Game Cards to pay for FFXI. e.g. having a credit card won't be a requirement anymore.

Edit: I totally didn't see the post right above this one! :p

[Olor]

As a side note, I hope everyone realizes that this change means you'll be able to use Ultimate Game Cards to pay for FFXI. e.g. having a credit card won't be a requirement anymore.

Edit: I totally didn't see the post right above this one! :p

This. I am so happy about this change cause I actually don't have a credit card (using my partner's card now for the game) so being able to pay with crysta is fantastic and convenient. I just go to a store, buy a game card and load up the crysta. Simple. Easy. No security issues.

Not to mention I have a bunch of it left after donating... since I bought like 6 months worth for XIV which ... er, sucks donkey oysters.

[Runespider]

Another account related change incoming, this one I can't really complain about but it does seem they will be doing region checks which could be a problem.


We previously announced plans to change customer PlayOnline (POL) accounts to Square Enix accounts starting at the end of July.
Along with that change, there will also be a change in payment options for selected customers.

After the switch to Square Enix accounts, it will no longer be possible to pay the monthly fees for EU accounts in US dollars (USD).
Customers with an EU account who are currently paying their monthly fees in USD will have to switch to either Euro (EUR) or Pounds Sterling (GBP) from August 2011 onwards.

We apologise for the inconvenience and thank you for your cooperation.

[Sevokevo]

GlobalVariable It is not over for you.... because just as they said, you will have more payment options on the SE account then from the POL Viewer. You will be fine and dandy. It is not over....


Hey Are you guys saying that they changed it from ClickandBuy to Paypal now? If so then I am golden because I have much easier time with Paypal then ClickandBuy.

(Goes and Verifies.)

[Alhanelem]

Another account related change incoming, this one I can't really complain about but it does seem they will be doing region checks which could be a problem.
These EU people paying US dollars still paid the EU subscription price right? So all this means is you will need to use your currency

It doesn't mean they'll be doing "region checks"- they already know the region of your accounts. All it means is that you will have to pay for an EU account with EU currency.

[wildsprite]

I so hope they will find a way to add paypal as a normal automatic process, but they probably wont, it will more likely be a you pay for crysta and FFXI is auto billed with that

[GlobalVariable]

Are you asking the right way? Because if you scream at them or put something immature in the support request description, the'yre probably going to trat you the same way. Oh of course, it must be my fault I must have been rude...NO. Just stop this nonsense. You have no basis for that assumption. Unless you live under a rock you know their track record. I should not have to provide a transcript for you to get it. They simply tell me they can't use the card because it isn't 3d secure. I call back and play musical reps till I get one that doesn't give me that line and inputs it.

After the 1st time dealing with that I installed the ps2 version to update with. I'm never working around SE's support problems again. No more hoops. I don't want to buy a card every month to buy crysta to do this or pay extra fees to use click and buy either.

Edit:
There aren't even any stores near me that carry ultimate game cards.


Or you could just rage quit, I don't care. You cared enough to post that garbage. There is no "rage" in my quitting when they pretend they can't input my card. Nice try at riling me up.

[Olor]

You can buy the "Ultimate points" online with paypal/your non-secure credit card and then turn those into crysta then. Or you could just rage quit, I don't care.

[Neika]

Honestly, if they change the payment so it isn't automated anymore, or you have to go through Click and Buy, I won't bother playing anymore. I like the fact that I just give them my credit card info and they bill it every month, and I don't have to worry about it. I've never heard of Click and Buy until recently, so I'm not going to use it. I also haven't seen any stores around here that carry those gamer cards. I know you can buy the points online, but I don't use my credit card on sites I don't know and trust.

[Olor]

Edit:
There aren't even any stores near me that carry ultimate game cards.

You cared enough to post that garbage. There is no "rage" in my quitting when they pretend they can't input my card. Nice try at riling me up.

Uh, yeah okay. See ya!

[GlobalVariable]

Still caring I see.

[Alhanelem]

Just stop this nonsense. You have no basis for that assumption. I do have a basis for that assumption- I treat the customer service people with respect, and I get respectful service. I have NEVER had a problem with SE's support team. They aren't ALWAYS able to help me, some things just can't be helped, but I have never had a representative that was unwilling to help me, wouldn't escalate an issue or whatever.

I even had a SGM personally assist me with setting up a Player Event, manually by his own hand when I couldn't get the form to work. We talked for over an hour about it and in the end, he made it happen. I have never had a rude or unresponsive/unsympathetic GM call or support ticket. And I have dozens and dozens of them to draw from.

[GlobalVariable]

I do have a basis for that assumption

You've resorted to saying I must have done something to the POL rep(s). Having good experiences doesn't equal a basis for assuming wrongdoing.

I asked for help and was told simply that they "can't" and knowing others who'd been through the same experience I called back and eventually got one rep that simply input it and everything was fine, proving yes they can. The next time I needed to input my card I used the ps2. That's all that happened. No imaginary yelling and screaming and raging made up to try and undermine my position. There was no argument no rudeness no disrespect to any representative in any of the calls. I'm not alone in negative support experiences. You already know this as it isn't the 1st time I've seen you defend support on these forums, claiming you never had any problems. Well good for you, you're the exception not the rule.

I like my automated payment each month and I'm not willing to make multiple non toll free calls to do this or go through a 3rd party performing additional steps or repeated steps each month. They take my card at least over the phone or lose a customer. End of story. If they make it a hassle to pay them and don't make sure every phone rep understands what to do, and take the card when the time comes...Game over. And that is all I was saying before this nonsense targeting my posts started. This is what I'm telling SE, and if some of you in this thread don't like it that's just to bad. There is no anger simply disappointment that the mighty square of old has fallen so far.

[Alhanelem]

I asked for help and was told simply that they "can't"Then ask for escalation or try again. They have a article in the knowledge base that specifically says they can assist with this.


I like my automated payment each month and I'm not willing to make multiple non toll free calls to do this or go through a 3rd party performing additional steps or repeated steps each month. You don't have to do it every month... unless you're telling me someone invented a credit card with a 1 month expiration.

As I described in my first post- I have old payment information from before 3D-secure was introduced. Since the card number hasn't changed, apparently the information still works. I have not had even had to deal with reregistering payment once. Even if I did have to, I would only have to do it when the old card expires, e.g. once every couple years. Not every month. How could you possibly be a customer for so long and not know that you don't need to reregister payment info every month?

[Neika]

I think he's talking about if they change it so you have to go through Click and Buy or use Crysta. From what I'm understanding, these are not automated, and you have to actually make that you have Crysta in your account each month to pay. I don't know how it works with Click and Buy since I never even heard of it until this week, but it also doesn't sound automated.

[Alhanelem]

Click & Buy is a pretty crappy company, but if you register a card with them for automatic payment, you don't have to keep updating it (the crappiness comes with their customer service and how they make it difficult to cancel if you want to stop using them). You can also put several months worth of crysta on your account. Game cards aren't this huge hassle that he's making it out to be if that's the case.

[GlobalVariable]

Then ask for escalation or try again. Gee, I think I mention thats what I did before...


They have a article in the knowledge base that specifically says they can assist with this.I know I've read it and apparently some of their workers have not.




I like my automated payment each month and I'm not willing to make multiple non toll free calls to do this or go through a 3rd party performing additional steps or repeated steps each month.You don't have to do it every month... unless you're telling me someone invented a credit card with a 1 month expiration.


How could you possibly be a customer for so long and not know that you don't need to reregister payment info every month?
Click and buy can be auto'd but has extra fee. So that leaves me with calling them when its time to change card (which the current card doesn't expire for a few months yet but if they give me a hassle like last time I'm not calling back or waiting for their supervisor to call me back which is what happens when I ask for escalation).

The Ultimate Gamer cards come in fixed amounts, can't set up auto deduction from cc to refill them and keep using same UGC I'd have to use 1 to buy crysta and buy a new one every month to add more crysta on a month by month basis because I don't want to buy multiple months/years worth of crysta in advance either. I want a set and forget monthly auto payment like I have now so it necessitates a phone call when its new card time. I want them to either educate the rest of their phone reps or drop this absurd requirement that no other company has ever tried to force onto me.

Understand yet or gonna keep acting like I'm stupid?

[Alhanelem]

Click and buy can be auto'd but has extra fee.There is no fee for credit card payments under normal circumstances. If currency must be converted or you live in certain countries, there are fees though.



The Ultimate Gamer cards come in fixed amounts, can't set up auto deduction from cc to refill them and keep using same UGC I'd have to use 1 to buy crysta and buy a new one every month to add more crysta on a month by month basis because I don't want to buy multiple months/years worth of crysta in advance either.Why do you not want to pay for months in advance when you know you're going to use them?


I want a set and forget monthly auto payment like I have now so it necessitates a phone call when its new card time. You should only have to reenter payment information once every few years. Is that really that big of a deal? In fact, if you encounter the same situation I did, you might never have to change it again once you get it set.

You will still have a set and forget automatic payment option. You register a card with click and buy. Or you try talking to SE again.

What you do with your money is your business. All i'm saying is this situation isn't as bad as you're making it out to be. If you don't like the game enough to find a way to work it out, then perhaps you're near being done anyway and should consider moving on regardless. I do not say this with offense, only as a thinking point.

[GlobalVariable]

Or you try talking to SE again.
Are you under the impression they aren't getting that call at all or do you mean I should keep calling till they put it through like before?



You should only have to reenter payment information once every few years. Is that really that big of a deal?It's a big deal if their personnel make it a big deal. They get exactly one call next time. It doesn't matter how often - if they make it a hassle like that again I'm done dealing with them.

As for click and buy I've seen multiple people say there are hidden fees and that it is plain awful. Looking over their fee pay table makes me unsure which fee exactly those people are incurring. Its a pretty large table, to much to copy paste here. I still don't like the idea of going through a 3rd party (people shouldn't have to do this, do they want our money or not for crying out loud) but going to do more research before the update and mull it over. Might give this a small trial at some point and cancel if it sucks/winds up charging me more than directly paying SE. If I decide to keep or go back to directly paying SE, like I said...One call. No more customer service roulette.

Edit for your edit:

What you do with your money is your business. All i'm saying is this situation isn't as bad as you're making it out to be. If you don't like the game enough to find a way to work it out, then perhaps you're near being done anyway and should consider moving on regardless. I do not say this with offense, only as a thinking point

Well dude, as much as you think I'm blowing it out of proportion for most of the thread I've only been reacting to you. It began as a statement: That I expect I'll wind up quitting. It better go through, like its supposed to (even you pointed out its supposed to be possible according to their own website) or I'm done. Its just not worth it anymore. There are plenty of games that will take my card as is. This doesn't mean I don't like the game anymore - it means I'm sick of support roulette.

Brands and reputation need each other and SE has been getting hard lessons on that (like ff14) which they will hopefully learn from. I hope the staff doesn't take these as disparaging remarks.

You seemed very dismissive towards multiple posters as well as me. The backwards name accounts like other posters earlier in the thread, you instantly assumed user fault when that person posted. Its been looking like you had this attitude everyone else that has any worries, complaints, or feedback that isn't positive, is just being..Silly. You implied you'd like to use stronger verb-age during our particular exchange. Maybe not what you wanted, but thats how it looked. I had no intention of making you think I was saying i had to update my CC every month either but it happened.

Someone at SE should look into the reversed surname thing and post telling us it either won't be a problem of will be fixed in the transfer just to alleviate any lingering doubt members may have.

Pretty much every issue in this thread can easily be resolved with 1 post from an SE person.

I've been trying not to be offensive, I've known and respected you from wiki for a long time. I've also known you not to be the sort that irrationally defends SE decision so each time I re-explained trying to reach understanding. Perhaps its gotten to heated between us and I don't think either of us intended this. And I'm being long winded in the attempt at understanding each other so its time to give it up. Its late I'm tired I can't think straight anymore and it shows. Probably not good that most of my browsing is late at night like this.

[Runespider]

I doubt we will get any answers to this, Square accounts dept are a law unto themselves and they seem to just do whatever they want regardless of the negative impact it has.

They like giving worry to the userbase.

[Sevokevo]

Ok So it is still ClickandBuy....


I went ahead and confirmed my card and then bought 500 Crysta. My Card is still not 3D Secure but It still went through which makes me all to happy.

[Zumi]

SE really should not use ClickandBuy for their US customers. They are located in London, England so people from the US would get charged all these extra fees for stuff like currency conversion from their credit cards. Often your credit card will automatically block this because the company is based in England. Clickandbuy is nothing but a big hassle for people in the US.

We can load up on Crysta from ultimatepay+paypal however they only do it in multiples of $5, so if the player wants the choice to pay exact amount they can't do that anymore unless they use Clickandbuy which has hidden fees. You have to remember each month to load up enough Crysta to pay for the next month. Probably would result in accounts being frozen if you forget to do this when it runs out. We can always unfreeze our accounts by paying for the next month but sometimes this takes hours if not days due to poor customer service on their end.

[Camate]

Howdy! We posted a pretty extensive FAQ sticky (http://forum.square-enix.com/ffxi/threads/10386-Square-Enix-Account-Transfer-FAQ), which should answer most of the questions circulating the forums regarding the Square Enix Account transfer. Hope this helps!

[GlobalVariable]

Howdy! We posted a pretty extensive FAQ sticky (http://forum.square-enix.com/ffxi/threads/10386-Square-Enix-Account-Transfer-FAQ), which should answer most of the questions circulating the forums regarding the Square Enix Account transfer. Hope this helps!
Thank you.

Q: Can credit cards without personal authentication services (such as 3-D secure) be used?
A: Cards without personal authentication services, such as 3-D secure, can make payments using ClickandBuy International Ltd. and Ultimate Game Card® via PlaySpan, Inc.

3-D secure will be required only for cards that support and have been set up with it.
Clarification: Is a person without 3-D secure required to use ClickandBuy International Ltd. or Ultimate Game Card® via PlaySpan, Inc.

And can crysta be refilled automatically by one of those methods? I thought one could but I want to be certain.

[Neika]

Ok, so if my credit card has 3-D secure on it, does that mean I don't have to worry about going through click and buy, and the payments will continue to be taken off my card automatically?

[Ryanx]

will i be able to unlink a playonline from current square enix account and link it to a new account?

[Dracaunt]

No answer on the NA POL account for EU player issue. Doesn't affect me personally, but I can tell you a large number of EU players (I'm one myself) that I know use NA accounts. Nothing wrong with importing the game instead of waiting months for it to come out imo.

[Zumi]

The question really wasn't answered in the FAQ if we have to use clickandbuy to make direct monthly payments to SE or its only if you have a non 3d secure card.

[Tsukino_Kaji]

So what's clickandbuy, crysta and that other one anyway? Never heard of them.

[Sevokevo]

Ok, so if my credit card has 3-D secure on it, does that mean I don't have to worry about going through click and buy, and the payments will continue to be taken off my card automatically?


As of right now.... The only way you can register your credit card to your SE account is by Click and Buy. I have not found any other way to link your Credit card to your account unless they add something when they make the transfer.



Hmm It says we can use Paypal but I can not find that option in my account settings.... is this Europe and Japan only?

[Runespider]

Howdy! We posted a pretty extensive FAQ sticky, which should answer most of the questions circulating the forums regarding the Square Enix Account transfer. Hope this helps!

Thank you, answers a lot of questions.


Q: My PlayOnline ID registration information is not up to date. Will this have any effect on the transfer?
A: This will have no effect on transfer, but please be diligent in keeping your information up-to-date. After the transfer, support will be performed through your Square Enix account instead of the PlayOnline ID. When obtaining your Square Enix account, please register with your updated information.

So if someone has an account where the name or address is different they can input the changed ones in the new account and transfer the account over?

I don't think it covered people that may have different regions of the game to the one they live in either. :/

Worry worry

[Tsukino_Kaji]

Thank you, answers a lot of questions.



So if someone has an account where the name or address is different they can input the changed ones in the new account and transfer the account over?I think what ever your account already says on the name, you're stuck with, but you've always been able to change teh adress.

[Zumi]

As of right now.... The only way you can register your credit card to your SE account is by Click and Buy. I have not found any other way to link your Credit card to your account unless they add something when they make the transfer.



Hmm It says we can use Paypal but I can not find that option in my account settings.... is this Europe and Japan only?

To use Paypal you have to pick add Crysta then pick UltimatePay then Pay with Paypal.

[bungiefan]

Howdy! We posted a pretty extensive FAQ sticky (http://forum.square-enix.com/ffxi/threads/10386-Square-Enix-Account-Transfer-FAQ), which should answer most of the questions circulating the forums regarding the Square Enix Account transfer. Hope this helps!

What about JP accounts? There's the whole WebMoney issue. Will NA cards be accepted again for JP accounts? They stopped passing the card verification at the end of 2008. It would be useful to know if I should do something with my remaining WebMoney balance since it won't let us pay past July at this point.

Also, it's pretty cheap having to buy Crysta in preset increments, which don't align with the monthly fee amount. Monthly fees end in 95 cents, yet you can only get Crysta in full dollars. We're wasting small change (which is actually large change when you consider the combined amount between all subscribers) which we can't convert back into real money, and which is mostly useless for anything but paying monthly fees. Way to milk more of a profit through a dirty means...

[Runespider]

Also, it's pretty cheap having to buy Crysta in preset increments, which don't align with the monthly fee amount. Monthly fees end in 95 cents, yet you can only get Crysta in full dollars. We're wasting small change (which is actually large change when you consider the combined amount between all subscribers) which we can't convert back into real money, and which is mostly useless for anything but paying monthly fees. Way to milk more of a profit through a dirty means...

works for xbox live, guess they thought they would get some extra money too

[Kogenta]

Does this 3d-secure obligation apply for EU accounts? I understand that EU accounts will be transfered too and that's ok, but the EU square enix page doesn't mention the 3D-secure part. Here in italy this may be a big issue, most of us use prepaid card by our postal service, a visa electron, and i'm pretty sure it doesn't have 3d-secure

[Neika]

As of right now.... The only way you can register your credit card to your SE account is by Click and Buy. I have not found any other way to link your Credit card to your account unless they add something when they make the transfer.



Hmm It says we can use Paypal but I can not find that option in my account settings.... is this Europe and Japan only?

This definately needs to be clarified. If the only way to pay for this game is going to be through Click and Buy (which I hadn't even heard of until this thread) or Crysta (which sounds like a pain in the ass and waste of money since you can't buy in amounts = to the monthly fee) I will no longer be able to pay for my accounts because I will not use payment methods that I'm not comfortable and familiar with.

[Kraggy]

So what's clickandbuy, crysta and that other one anyway? Never heard of them.
Read the link the FAQ gives about Crysta.

ClickandBuy and Ultimate <whatever> are third-party card processors, seems if you don't have a 'secure' card SE are off-loading the risk of taking it to someone who's prepared (for a fee) to do so. C&B are terrible, web boards all over the place are littered with horror stories about them (I used them once for LoTRO, never again), I have no experience of Ultimate <whatever>.

[Kraggy]

This definately needs to be clarified. If the only way to pay for this game is going to be through Click and Buy (which I hadn't even heard of until this thread) or Crysta (which sounds like a pain in the ass and waste of money since you can't buy in amounts = to the monthly fee) I will no longer be able to pay for my accounts because I will not use payment methods that I'm not comfortable and familiar with.
Unless they're treating FFXI differently from FFXIV then there will not be any way to directly use a CC to pay.


I love the "we think this is better for our customers" comment.

For customers like me who set up a recurring CC payment years ago and never had to bother about it again, there's no benefit at all, it's all about you getting out of the risky credit-card business and off-loading it to others, at least you could be honest about this.

[Neika]

I can see them losing alot of customers if there is no direct way to pay using a credit card. As much as my boyfriend and I love FFXI, it's just not worth the risk of using a third party company I have never heard of.

[Gotterdammerung]

please dont do this ; ;

When u added this 3-d secure code 100's of players (including myself) had to jump through hoops just to give u money.
I have missed a total of 9 months of play time just from being locked out of play at various different times by glitches in the 3-D system.

This new system ur proposing sounds just as scary. I finally got my 3-D card working and i had to use a bank i HATE with poor customer service just to get it fixed. Now your going to rock the boat again and make me use something else thats probably going to glitch out.

Also, this just adds yet ANOTHER password i have to remember. I seriously have like 8 sets of passwords just to log into this game. And your telling me you still have to take steps for more security.

All i can say is please don't do this. Please dont do this.

[Evan]

Howdy! We posted a pretty extensive FAQ sticky (http://forum.square-enix.com/ffxi/threads/10386-Square-Enix-Account-Transfer-FAQ), which should answer most of the questions circulating the forums regarding the Square Enix Account transfer. Hope this helps!

Can we link a POL US with a Square-enix PAL account this time?

[Alhanelem]

and Ultimate <whatever> are third-party card processors, Ultimate Game Cards are game cards, not exactly a payment processor. You buy game cards in a store and you can redeem them for Crysta (or whatever else). This allows people to pay WITHOUT a credit card.

What still hasn't been answered (please enlighten us Camate) is if it will still be possible to pay SE directly (with a 3-D Secure card or whatever). SE doesn't seem to understand that a lot of people don't like Clickandbuy because they consider it a disreputable company (debatable) or because some people will be forced to pay additional fees (not debatable, but depends on where you live and other things) to pay for their subscription. II am guessing this is still possible, because of the talk about 3D Secure crap, but SE needs to clarify this.

Crysta works well enough, but because you can't add the exact amount needed for your subscription, you'll always have at least a small balance on your account that you cannot retrieve (because of the 95 cents in the base subscription fee).


Can we link a POL US with a Square-enix PAL account this time? I can basically guarantee you that won't change.


Also, this just adds yet ANOTHER password i have to remember.Actually, I'm pretty sure the whole point of this was to eliminate POL IDs and thus their associated password. You can have more than one FFXIV account on the same SE account- It simply asks you to select one to use. You still use the same login and password regardless of which service account you use.

[Crawlerbasher]

Q: What payment methods can be used to purchase Square Enix Crysta?
A: You can purchase Square Enix Crysta using a credit card or debit card via ClickandBuy International Ltd., or PayPal® or Ultimate Game Card® via PlaySpan, Inc.

After checking out my SE account only option I got was for click and buy and to be honest I hate that service.
I'd be more happy with paypal.
But thats not available.

BTW from an EU account if that makes a difference.

[Rabidelly]

If SE changes to these services as payment methods, I will cancel my account.

If they make it possible to buy crysta in REASONABLE amounts (none of this bull about left-over amounts and charging fees for it when you don't use it) I MAY reconsider. Doubtful though.

I hereby call for the harnessing of the "Rage of the NA" to put an end to this before it has a chance to destroy ffxi. I think most of the people I know who play would also cancel their accounts if this is implemented.

[wildsprite]

I really hope SE is gonna make it so we can use a CC directly on the account

some of you keep bringing up FFXIV, the game is still free to play so that argument is pointless, they have no need to implement another payment system on a free game, but SE stands to lose a lot if they don't implement a real payment system for FFXI, I just hope they realize what they have to lose, they could always just transfer their current POL billing system over to the S-E billing system, that would help quite a lot of people and the risk would be too high not to consider it

this quote below tells me it may very well be implemented so that we keep the current payment methods


* Payment Methods
Square Enix Crysta (http://www.square-enix.com/na/account/crysta/), debit cards, and credit cards will be viable payment methods after ID transfer. Debit and credit cards must support personal authentication services (such as 3D Secure) in order to be used. there are clues in the answer to the first question on this post below as well
http://forum.square-enix.com/ffxi/threads/10386-Square-Enix-Account-Transfer-FAQ

it sounds to me like they plan on keeping the current payment method but also the change will allow for a few more options, which will be good for some of the people I know since they don't have credit cards

[Alhanelem]

After checking out my SE account only option I got was for click and buy and to be honest I hate that service.That's only now, and for FFXIV. For FFXI you'll still be able to pay directly with a 3D-secure card.

What I don't get is if they're so interested in security, why are they partnering with companies who don't support (or at least, don't require) 3D-secure?

[Tannlore]

I'm not too happy with the click and buy process myself. After using it to buy crysta for the relief fund. My bank ended up shutting my account down because of suspicious activity. It didn't recognize Click and Buy as a valid processor of funds. That was a fun time getting BoA to reopen my account. :p

I'm not looking forward to doing this process several times until my bank learns it's a valid transaction for my account.

[wildsprite]

if your gonna buy crysta, I suggest paypal since SE accepts it as a method to buy crysta, and I have yet to hear of any banks having trouble recognizing paypal as a valid processor of funds....I never even heard of click n buy before this....and after reading the negative stuff about them I'm certainly not gonna trust them with any payment information

[Alhanelem]

Paypal generally works good for most people. You do hear people badmouthing it once in a while, but most people don't have trouble with it. My only dislike about crysta is the leftover balance that you can't do anything with.

[wildsprite]

yeah true, but I know atleast a couple people that will love to be able to buy Crysta so they can pay in advanced for 4 to 6 months at a time

[Runespider]

What I don't get is if they're so interested in security, why are they partnering with companies who don't support (or at least, don't require) 3D-secure?

You bought that "for your security" garbage? All the changes have been made because of the charge backs, its so they don't lose any many from peopel abusing that.

[Krisan]

Howdy! We posted a pretty extensive FAQ sticky (http://forum.square-enix.com/ffxi/threads/10386-Square-Enix-Account-Transfer-FAQ), which should answer most of the questions circulating the forums regarding the Square Enix Account transfer. Hope this helps!
Camate.. I love you. <3

[Neika]

I would still feel better if a rep posted saying that yes, cards with 3D secure, VbV, can still be used to pay SE directly for FFXI after the transfer. The fact that this isn't an option for FFXIV (only going by what others have said, I don't play FFXIV myself) has me kind of worried.

[bungiefan]

On the JP account issue, to enable use of Crysta with your Square Enix ID, you have to give a valid physical mailing address. Japanese SE ID accounts only allow a Japanese address to be input, and as I am no longer there, I can not provide a valid mailing address without rudely using someone else's. My American SE ID asked me to pick a region for my account at the last login, while my Japanese account never gave me the option to change. Can that option be reenabled? Am I going to have to use a fake address to register when the transition to the new account system goes through? This company really seems to not want people to be able to pay them money.

There's no way I'm starting over with a new account after 9 years. That answer is just unacceptable for an existing player.

I'm trying to contact support, but my written Japanese is very low level, and I can only read it well with the help of dictionary browser extensions like peraperakun. I have no idea if they'll even take my support email in English. I'll need a human translator to convert my messages otherwise.

----------
ご連絡ありがとうございます。
スクウェア・エニックス インフォメーションセンターです。
お問い合わせの件について回答いたします。

日本のスクウェア・エニックス インフォメーションセンターでは
日本語のみのサポートとなりまして、英語でのご案内は承っておりません。

誠に恐れ入りますが、日本語にてお問い合わせ内容を記載いただいた上、
あらためてお問い合わせいただきますようお願い申し上げます。

今後とも、スクウェア・エニックス製品への変わらぬご愛顧を
たまわりますよう、心よりお願い申し上げます。
------------------------------------
本メールに返信する際は件名を変更せずに、送信してください。

スクウェア・エニックス サポートセンター
http://support.jp.square-enix.com/
----------
Thank you for contacting us.
The Square Enix Information Center.
We will answer inquiries about the review.

Japan's Square Enix Information Center
It now supports only the Japanese, with English guide are not accepted.

We're sorry indeed, you mentioned the inquiry by the Japanese,
We ask that you contact us again.

In the future, the product of unwavering patronage Square Enix
We look forward, thank you sincerely.
------------------------------------
When you reply to this email without changing the subject, please send.

Square Enix Support Center
----------

So it looks like they won't even read an English message to give a response. Rikaichan is not saying anything about that message other than that I need to send messages in Japanese, and a very polite greeting and farewell.

[Gotterdammerung]

unacceptable

Unacceptable

[GlobalVariable]

So, Camate, about these remaining questions people have...Sticky edit pls?

[Runespider]

Has anyone changed over yet or can it only be done from next month?

[Tsukino_Kaji]

Has anyone changed over yet or can it only be done from next month?Since SE kept saying next month, I have not even tried.
Unacceptable.Fixed.

Superfluous text.

[Xanaduu]

its 1 thing for SE to keep us in the dark on thier new titles that r still in the works... but why not explain everything in detail about all the possible crap we gonna be facing soon? @.@especially for a 9 yr old game~ not like we need the mystery anymore >< already saw a few pple i know rage quit over this..

[Runespider]

In the past the wording or lack of communication lead to much worrying and on the day it all went smoothly (for most people), this hopefully will be the same. It's really stupid how they do this stuff and scare the bejesus out of their users though.

[Octaviane]

Has anyone changed over yet or can it only be done from next month?

SE has said they will give details on how to effect the changes late July. You will have until the end of August to change over.

[Xanaduu]

still though... y not give the details of it all now so we dont have to speculate and freak out? i cant speak for every1 but im the type that hates waiting for this kind of info... w/o it i tend to get major anxiety (wow im 2 open w/ myself to others XD)

I DONT LIKE CHANGE!!! >.>

[Octaviane]

If I am reading Camate's post correctly, FFXI players who currently have a 3-D secured payment method set up can still use it, but will still have to transfer to the SE account format. There will be no need to use ClickandBuy or Paypal to purchase Crysta. I would like confirmation of this though.

My other concern is that if you do have to buy Crysta by either ClickandBuy (especially) or Paypal, will there be additional fees involved. If so, forget it, not doing it if I can't use my current payment method which does not involve additional fees.

[Sevokevo]

If I am reading Camate's post correctly, FFXI players who currently have a 3-D secured payment method set up can still use it, but will still have to transfer to the SE account format. There will be no need to use ClickandBuy or Paypal to purchase Crysta. I would like confirmation of this though.

My other concern is that if you do have to buy Crysta by either ClickandBuy (especially) or Paypal, will there be additional fees involved. If so, forget it, not doing it if I can't use my current payment method which does not involve additional fees.

I have been using Paypal for the past 2 years and I have never seen any additional fees being place on my account. I would have noticed that on my monthly bank statement. I hear there is a yearly maintenance fee but I don't think that is true.... but if it is then it will be really really low, but other then that I have never seen any additional fees.

[Octaviane]

I have been using Paypal for the past 2 years and I have never seen any additional fees being place on my account. I would have noticed that on my monthly bank statement. I hear there is a yearly maintenance fee but I don't think that is true.... but if it is then it will be really really low, but other then that I have never seen any additional fees.

Ok cool^^, but I am referring more to the purchasing of Crysta through ClickandBuy.

[Sevokevo]

Ok cool^^, but I am referring more to the purchasing of Crysta through ClickandBuy.

Maybe we just have to wait for the merge to happen.

[Neika]

Thank you Camate for the updated FAQ! I would still like to know if those of us with 3D secure/Varified by Visa will still be able to pay SE directly with our credit cards, like we do now, or if we will also have to go through click and buy/buy crysta.

[Runespider]

So if you want to lose players fine carry on.

they are kinda dumb on these kind of things sadly, they will lose players then "why profits down?!", they still won't do anything to fix it though.

[Ravenmore]

I'm looking forward to using the gaming prepaid cards. Think i'll feel comfortable with loading 3 months at a time about $45 for me.