I pre-order Before Meteor OST and still have not received it

[MiNuN]

I do not want to create a dispute because I actually want my OST with the Wind-Up minion, I am just wondering if anybody else is still waiting

I made a ticket but I am not too confident SE customer service will get back at me...

[Inosaska]

Patience is key for anything from SE. Btw I love your signature!

[MiNuN]

This is the response I got, they didn't even taken in that I have already paid for the product and still waiting on it or that FFXIV is already released or that I am already a subscriber.

Dear Customer,

Regarding your request for accountsupport. Please find your answer below.

Thank you for your interest in FINAL FANTASY XIV - BEFORE METEOR - ORIGINAL SOUNDTRACK. As part of the initial print run, purchasers will receive a Wind-Up Dalamund minion. Please note that you will receive the Wind-Up Dalamud minion once FINAL FANTASY XIV: A Realm Reborn has launched. The bonus code must be redeemed by December 31, 2014. This soundtrack is a SQUARE ENIX Store Exclusive and can be purchased at store.na.square-enix.com while supplies last..

Thank you for contacting the SQUARE ENIX Support Center.
___________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com.

[ispano]

Where do you live, what shipping method did you choose, this is info that should have been given.

[MiNuN]

Canada

I chose the cheapest one so it didn't come with a tracking number, I do not want to watch it get to my address, I just wanted to get here period.

[Melithea]

If you ordered this off the Square-Enix website store, which I'm guessing you did, then SE does not oversee your order or shipping. They outsource it to a third party called Digital River. You can contact Digital River customer support at 1-800-598-7450. Have your order number ready when you call, you are going to have to enter it with your phone and then confirm it verbally again with the operator who takes your call. The operator will confirm your order and payment, and then escalate it for an investigation to have someone check it. When I called, they told me to watch my e-mail and I received a notification that my order had been shipped later that evening.

[ispano]

Canada

I chose the cheapest one so it didn't come with a tracking number, I do not want to watch it get to my address, I just wanted to get here period.

Then it very well could take a while. Cheapest method + going through customs can easily take a while. Could it have gotten lost? Possibly, but there's not much SE or Digital River can do about it.

[Melithea]

ispano has a good point. It took almost a week for mine to come and that was inside the U.S. Do you have a supposed shipping date or did you never get that notification?

[MiNuN]

ispano has a good point. It took almost a week for mine to come and that was inside the U.S. Do you have a supposed shipping date or did you never get that notification?

I had an e-mail that said it was shipped and that was it.

[MiNuN]

Order Date: 8/13/2013

I just looked it up