Payment Method Registration Errors [Error Code 401 and 601]

[Bublex]

Hello,

We are aware of a number of customers experiencing issues when trying to set up their subscription for Final Fantasy XIV: A Realm Reborn.
Customers affected by these issues are receiving either a 401 or a 601 error code message when attempting to enter their payment information.

If you have encountered either of these error messages, we recommend that you take the following steps:

1.) Make sure that you are entering all of your card information (CC#, expiration date, CVV#, etc) correctly.
2.) Make sure that your financial institution has all of your latest billing information (address, name, etc).
3.) Contact your financial institution to make sure there no issues with your account.
4.) After taking the preceding steps, if you are still encountering error code messages, please wait 24 hours and then try again.

For additional support please contact our Support Center here.
When contacting the Support Center, please note that you will need to verify your account information.

[Corea]

If you are unable to resolve the issue with your financial institution, then contact our Support Center for further assistance here. When contacting the Support Center, please note that you will need to verify your account information.
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So after waiting 2 hours I'm told there's nothing they can do and that the initial lockout was 48 hours and since I tried again today it added another 24 hours. That's a total of 72 hours I have to wait till I can try to sub. Then the agent disconnects as i'm asking them why we're told to contact them if there's nothing they can do. VERY UPSET right now.

[Khyal]

Bublex,

I am afraid that your information is not satisfactory.

[Luso]

Bublex,

I am afraid that your information is not satisfactory.

Its a start. Much better than silence.

[Corrderio]

Its a start. Much better than silence.

Not really. It's the same thing he said earlier today and was proven wrong.

[Rissy]

Not really. It's the same thing he said earlier today and was proven wrong.

To be fair it's not his fault. He just has to relay the generic public relation approved response to the problem and attempt to keep order on the forums. I'd say the blame lies mostly in management neglecting to address the problem and thus their ICT personnel aren't paid to do anything about it.

[Corrderio]

To be fair it's not his fault. He just has to relay the generic public relation approved response to the problem and attempt to keep order on the forums. I'd say the blame lies mostly in management neglecting to address the problem and thus their ICT personnel aren't paid to do anything about it.

True, but at the same time SE isn't doing themselves any favors if they keep ignoring the elephant in the room.

[Rissy]

It's useless to link the support center when they hang up or ignore anything about 401/601/11000.

A lot of the problem comes from the fact that your Customer Service Representatives can't do anything. Why not allow them to lift restrictions? Why not reform the billing system to be user-friendly? My Mastercard debit card was accepted in 1.0 and it was accepted for the purchase of my digital CE upgrade. MogStation even accepted my card for automatic renewal over a week ago only to suddenly reject it over an unspecified error. If my bank has an issue with payment to SquareEnix/GlobalCollect then why have they already allowed me to?

[Kraggy]

It's useless to link the support center when they hang up or ignore anything about 401/601/11000.

A lot of the problem comes from the fact that your Customer Service Representatives can't do anything. Why not allow them to lift restrictions? Why not reform the billing system to be user-friendly? My Mastercard debit card was accepted in 1.0 and it was accepted for the purchase of my digital CE upgrade. MogStation even accepted my card for automatic renewal over a week ago only to suddenly reject it over an unspecified error. If my bank has an issue with payment to SquareEnix/GlobalCollect then why have they already allowed me to?

That is an illogical question,. just because your bank was happy at one time doesn't mean something hasn't happened and they're now not.

Why rant at SE, why not talk to your bank and ASK if they declined it?

[Corea]

That is an illogical question,. just because your bank was happy at one time doesn't mean something hasn't happened and they're now not.

Why rant at SE, why not talk to your bank and ASK if they declined it?

Becasue the banks aren't declinging them as many of us have already stated. I've tried three cards between 2 financial institutions. Many others have tried cards from other financial institutions. We're all finding out the same thing. The banks just aren't seeing attempts to charge them.