Hoping to compile a list of who's gotten hacked, when, what they did to try and resolve it, and if it worked. Feel free to update or re-post, especially when a final resolution to your account being hacked has been given.
Sign and say:
Hacked: When/Date?
Status: What's your current status? (Suspended, banned, waiting for rollback, etc)
Attempted to Resolve By: List how you attempted to resolve the problem.
Did it Work: Yes, No, Maybe, Hopeful, Bashing head against keyboard.
Tried Phone Support: Have you tried calling them?
Number Used: What number did you use?
Did it Work: Yes, No, Maybe, Hopeful, Crying into keyboard.
Final Resolution: What was the final outcome / result from SE? (Permanently banned, suspension lifted, account items recovered, account items not recovered, etc.)
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Hacked: 9/15/13
Status: Husband suspended with No ETA. Waiting on investigation.
Attempted to Resolve By: Two emails. Four hours waiting on live chat for them to "escalate" my husbands "escalation"....and say there was No ETA.
Did it Work: No, still suspended.
Tried Phone Support: Yes. Heads up, wait time is around 1.5 - 2+ hours.
Number Used: 310 846-0345
Was it Helpful: No, spent about 3 minutes on the phone to be told they knew we were waiting and there was nothing customer support could do.
Final Resolution: My husbands account was finally unlocked an hour ago, making it the 11th day after he got suspended.
To everyone waiting, the only thing I can think he did was to be very specific on live chat telling them exactly when he logged off the night he got hacked, the RMT character that was created, and when he found his account suspended in the morning. All together it was a 9 hour window for them to investigate it being compromised.
I had read another person's update that their account was unlocked after 10-11 days, so unless you've reached that time frame I'd say there is still hope.
Good luck to everyone waiting, I hope you get yours resolved too.