I don't care how they fix it, but they should fix it because it is frustrating. It does not make anything impossible for anyone and it won't make the game fail, but it makes it much more frustrating and less fun and quite honestly for no good reason.
Other games don't have this issue and so FFXIV should not have the issues that is all there is to it. There is nothing to defend here, SE wants to reach the current mmo- standard and atm they are failing because THIS is exactly it. It is an unecessary source of frustration that noone should HAVE to deal with even if they CAN deal with and overcome it.