The "It's 2013, there should be servers worldwide and there should be no problems ever and unicorns should exist and poop chocolate" mentality is getting very old. If people were so perfect themselves and never made a mistake, we'd be living in an incredibly different world, and probably one that wouldn't actually have MMOs.
But SE not putting EU servers is not a mistake, its just that they dont care (atleast for now).
Having to rely on third party programs may be fine, but I think is only logical that people demand a solution from SE. Is SE who have to fix this, not us, especially when (If im not mistaken) third party programs may be against FFXIV's EULA (not that I care myself).