I changed Grand Company, I'm now a part of Gridania's Twin Adder.

I've managed to reach the rank of Chief Sargeant however I can't seem to progress to Lieutenant.

I'm aware I need to finish both Darkhold and the Lv. 2 hunting log to progress further. I have completed both of these.

Personnel officer asks I speak to Vorsaile Heuloix <Serpent Commander> as I am yet to 'meet his satisfaction' however whenever I speak to him he just babbles on.
Am I doing something hideously wrong?