Demanding More Sub Time Due to Servers

[lamestdude]

Yeah, we should get 1 free month at least. I mean I couldn't log in the whole day, and I'm still waiting for that 1017 error to go away....

[Betelgeuzah]

I too think we should get a free MONTH because 7 days of being unable to play (nobody has been unable to play for 7 days) equals to x hour - z multiplied by *entitlement times 10 = 6 months but we are fair SE

[Kissker]

agreed
/signed


Not our fault you couldn't get your act together for launch day - you could have even POSTPONED launch to prepare the servers better, stating "we want to ensure everyone can log in and enjoy the game fully, so we apologize for the delay" and we'd all of been like "COOL! thanks for thinking of us! we love you!"

instead you rush, meet your deadline but with huge volumes of dissatisfied players/customers to deal with later. In fact - it's kept more players from buying the game, they find out "oh you might not be able to log in for days at a time" and they think "WTF... I pay monthly to play, but don't get the option to play on MY time? no thanks"


Seriously. WTF indeed.

[Lexia]

Does the 1017 error and others annoy me yes, if SE gave out compensation would I accept it yes, do I expect them to give me compensation no. If your cable goes out they credit your account for the time you were without they don't give you whole month of service free.

[Kissker]

Does the 1017 error and others annoy me yes, if SE gave out compensation would I accept it yes, do I expect them to give me compensation no. If your cable goes out they credit your account for the time you were without they don't give you whole month of service free.

Actually my cable was out for 3 days and they did add on another month.... so.....

[Arminus]

Actually my cable was out for 3 days and they did add on another month.... so.....

Yeah, ours even compensates us monetarily (deducted from our monthly bill) if a service tech doesn't show up on time and it's a pretty generous monetary compensation, too.

[Kissker]

Yeah, ours even compensates us monetarily (deducted from our monthly bill) if a service tech doesn't show up on time and it's a pretty generous monetary compensation, too.

Yup. It's pretty much expected of a company to act responsible when the error is indeed on their end. If the cable went out for 3 days because a bear tore through my house's external port, then no - it wouldn't be the cable's fault at all and they wouldn't compensate, but that's not the case here.

Here we have a company that failed to predict accurately the amount of player congestion, failure to provide a fair system of conduct to balance out "logged in Players" (aka a kick system like every other game has) and failure to provide a quick fix to any of the main problems.

Allowing a character transfer is a quick fix. Take your 'toon to a less populated server.

Auto-Kick is a balance system, would be pretty easy to do, and fair for everyone, lessening the player load on the servers and still permitting people to actually play the game

Adding additional servers/space is a Huge step fix - it's not quick but it is somewhat effective - AS LONG AS A BALANCE SYSTEM IS USED AS WELL, otherwise this problem only gets worse with time.

[PippinsMcgee]

to be honest, everyones 30 free day count down should simply only start once the game is actually up and running.

[Lexia]

Yeah, ours even compensates us monetarily (deducted from our monthly bill) if a service tech doesn't show up on time and it's a pretty generous monetary compensation, too.

that cause cable companies are losing customers out their a$$ to the internet

[LaughingValtyr]

The game has only been out a week they won't just give you a full month.

And if so, they will likely lose many subscribers due to their lack of desire to address valid grievances.