Party member HP displaying as ??? when standing right next to them

[Catapult]

This would have been about 8 hours ago on Figaro. I was doing leve quests in the Nanawa mines with one other person.

We had an issue where, on a number of occasions, one of us would see the other person's HP and MP listed as ??? as if they were far away, except we were standing next to each other.

We were able to target each other with the cursor, browse the bazaar, check equipment, etc. But we could not engage in any combat actions with them, such as healing or buff spells.

We found the only solution was to disband the party and re-invite, which solved the problem, although it created complications mid-guildleve. The problem repeated itself about half a dozen times during the night. Often, it coincided with returning to the nanawa mines aetherial gate after dying. While I couldn't be certain, it may have been related to the fact that we were long-distance separated, but the game not recognizing our re-unification properly.

[Umo]

We found the only solution was to disband the party and re-invite, which solved the problem, although it created complications mid-guildleve.

I've experienced this issue long ago before the first patches. We found the solution was to go away from the party untill you see ??? on all party members, then come back. This may fix your problem while waiting for a real solution from the dev team. Hope this helps^^

[Xophious]

Hey there Catapult!

We apologize for any inconvenience or trouble the problem caused any of you earlier. We will be happy to forward the concern to try to get it resolved, but we will need some other details first. Can you please fill out the following?
________________________________
Platform:
ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Skill Rank:
Physical Level:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
In-Game Time:
Steps:
1.
2.
3.
<*Add more steps if necessary.>
________________________________
Thank you!

[Catapult]

Thanks, Xophious. I hope this helps.

Platform: Windows 7, 64-bit.
ISP: TPG (Australia)
Type of Internet Connection: ADSL2+
Internet Connection Speed: Download typically at up to 6.5Mbps, Upload at up to 750kbps.
Date & Time: 19th April, between about 00:00 & 03:00 Australian Eastern Standard Time (or 18th 7-10am PST)
Frequency: About every 20 minutes to half hour
Character Name: Thal Icebound
Race: Midland Hyur Male
World: Figaro
Class/Skill Rank: Thaumaturge, Rank 28 at the time
Physical Level: 48
Area and Coordinates: Nanawa mines, 5/5 to 6/6 to 8/5
Party or Solo: Party with one other character, "Zero Experience" also male midlander
NPC Name: N/A
Monster Name: Various
In-Game Time: Various
Steps:
1. Separation of characters through forced return to aetherial gate after defeat.
2. Characters move back within range of each other.
3. One or more party members does not appear to recognize their party member's presence as outlined in the original post.

[Catapult]

And thanks for the idea, Umo. I'll keep that in mind if I have the issue again.

[Baccanale]

Greetings, Catapult!
Thank you for taking the time to fill out the report that Xophious provided. I understand how strange it seems to be unable to see a party member's HP, so I have made sure to submit all of your information to the development team for a thorough investigation. I recommend checking on this thread for any further news about their findings. Thanks again for your report!

[Melodicya]

Hello Catapult!

Your report was reviewed and investigated, and it was found to be working as designed currently. However, I can certainly understand how it would be inconvenient, and why you would want to bring it to our attention. If you wish to leave feedback about this matter, you can do so at the Square Enix Support Center at http://support.na.square-enix.com under "Final Fantasy XIV" > "Contact" > "Suggestions and Feedback."

Thank you for your patience, and best wishes to you!