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  1. #1
    Player
    Mike_Oxlong's Avatar
    Join Date
    Aug 2013
    Posts
    24
    Character
    Mike Oxlong
    World
    Gilgamesh
    Main Class
    Gladiator Lv 27

    File a complaint with the BBB

    http://www.bbb.org/los-angeles/busin...le-a-complaint

    Non-delivery of service and unmanned customer support channels.
    (1)

  2. #2
    Player
    Porcelain's Avatar
    Join Date
    Aug 2013
    Posts
    33
    Character
    Aisha Heartfield
    World
    Balmung
    Main Class
    Miner Lv 72
    There are unmanned customer support channels? :/
    (0)

  3. #3
    Player
    Mike_Oxlong's Avatar
    Join Date
    Aug 2013
    Posts
    24
    Character
    Mike Oxlong
    World
    Gilgamesh
    Main Class
    Gladiator Lv 27
    Quote Originally Posted by Porcelain View Post
    There are unmanned customer support channels? :/
    Chat - "No agents available" after 2 hour wait during business hours.
    Phone - Hung up on me after 3 hours on hold.
    e-mail - No response for 6 days.
    (0)

  4. #4
    Player
    Porcelain's Avatar
    Join Date
    Aug 2013
    Posts
    33
    Character
    Aisha Heartfield
    World
    Balmung
    Main Class
    Miner Lv 72
    What was your issue? =o Or is it private? Maybe the community can assist you.
    (0)

  5. #5
    Player
    Lil_Burrito's Avatar
    Join Date
    Jul 2011
    Posts
    9
    Character
    Lil Burrito
    World
    Hyperion
    Main Class
    Pugilist Lv 16
    You'll get no complaints from me, but it won't do you any good unfortunetly.
    (2)

  6. #6
    Player
    The_Barber's Avatar
    Join Date
    Aug 2013
    Location
    Northern Liberties neighborhood, Philadelphia PA
    Posts
    118
    Character
    Memphis Belle
    World
    Leviathan
    Main Class
    Pugilist Lv 32
    Look, i understand your complete frustration and need of having the wrong turned into a right......I'm in the same boat.......but you do realize the BBB isn't a real power or authority right? They collect complaints, yes they can contact someone on your behalf, but neither party you or them (in this case Square) have to do anything about it. Go look at Blizzard or Bioware's report....tons of claims....they are still going strong. The BBB was created at a time when a watchdog was needed for catalog sales and walk in brick and mortar business.....now it is simply a complaint bin with no real power.

    not trying to discourage you, just trying to share some truth.

    My family business stopped paying the annual fee to be a BBB trusted business about 10 years ago.....how much business did we lose? ZERO, we've actually grown more in that 10 year period then we did the first 32 the barber shop was open.....
    (0)

  7. #7
    Player
    Porie's Avatar
    Join Date
    Aug 2013
    Location
    Toronto
    Posts
    105
    Character
    Angel Trixi
    World
    Behemoth
    Main Class
    Gladiator Lv 50
    did you say chat support will be available at 12:01am PDT?
    (0)

  8. #8
    Player
    The_Barber's Avatar
    Join Date
    Aug 2013
    Location
    Northern Liberties neighborhood, Philadelphia PA
    Posts
    118
    Character
    Memphis Belle
    World
    Leviathan
    Main Class
    Pugilist Lv 32
    Quote Originally Posted by Porie View Post
    did you say chat support will be available at 12:01am PDT?
    midnight pdt...about an hour from now
    (0)

  9. #9
    Player
    Porie's Avatar
    Join Date
    Aug 2013
    Location
    Toronto
    Posts
    105
    Character
    Angel Trixi
    World
    Behemoth
    Main Class
    Gladiator Lv 50
    Well...I'lll try and be available for that....But I thought they were not available on weekends?
    (0)

  10. #10
    Player
    The_Barber's Avatar
    Join Date
    Aug 2013
    Location
    Northern Liberties neighborhood, Philadelphia PA
    Posts
    118
    Character
    Memphis Belle
    World
    Leviathan
    Main Class
    Pugilist Lv 32
    Quote Originally Posted by Porie View Post
    Well...I'lll try and be available for that....But I thought they were not available on weekends?
    no phones on weekend....just chat support.....probably robots, or monkeys, or robot monkeys trained to hit buttons that generate pre-written responses, must be nuclear robot monkeys, no way just a regular monkey could do that, has to be nuclear robot monkey cylons working at skynet
    (1)

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