Request for information: ISPs and P2P throttling

[Attero]

telenor
Norway
after 17:00ish

[Gibbins]

Orange
England
7-12PM

[KMarsara]

Verizon Fios
USA northern virginia
Always.

[Smarties]

Orange
France
Always

[Undrentide]

EE (Orange)
UK
7pm till about 1am - you can set your watch by it! - The World is Hyperion if that makes any sort of difference.
my ISP are useless - all they advise is call their call centre who tell you to reset the router.
Just to add insult to injury - if you get booted like i did at about 5 past 7, and 50 mins later im still spamming 0 trying to log in due to the world full error.
Conversation started Wednesday
18:16
this is what i wrote to EE,

Hello Ive posted on your wall twice now regarding the game FFXIV and internet throttling between 7pm and beyond midnight. Ill again refer you to this thread on the games forum which is now 20 pages long full of disgruntled BT/EE users. http://forum.square-enix.com/ffxiv/t...t-UK-ISP-BT-EE

I spoke to someone in the call centre today and when i explained the problem the guy clearly didnt have a clue what i was talking about. If the best suggestion is to "reset my router" then i lose hope with you guys. Im paying £40 a month for BB, i was quite happy on the package i previously had but was assured this would make gaming better when it fact the problem has become worse. FFXIV has just launched and between you and BT you are classing the game as p2p software. Now who do i speak to for you or BT to realise that this is a game and that currently i, and many others cannot play in the evenings which is the time id like to play it. Please can you look into this, surely its a matter that can be resolved easily. PS - i will not call any call centre again to discuss this, it is a waste of both my time and the person in the call centre. Thank you.
Square can you please contact UK ISP BT/EE
forum.square-enix.com
With reference to this thread http://forum.square-enix.com/ffxiv/t...o-attacks-work BT and EE who use BT's line are currently classing ARR as p2p software which is making the game unplayable for UK customers between 7pm and midnight…
Today
13:40
EE

Hi,

For help with your home broadband please send an email via the link below to our specialist broadband team.

https://explore.ee.co.uk/broadband/email-us

Thanks, Jonny
Email us - Broadband email form
explore.ee.co.uk
Email usIs your question about broadband? *For help with things other than broadband:Call 150 from an EE phoneCall 07953 966 250 from any other phoneCall +447953 966 250 from abroad Full name *Email *Home telephone number *Contact

[Odinswolf]

BT
N.Ireland/UK
7pm-12am

[Kitsunami]

- Name of ISP
EE/Orange
- Country of Residence
United Kingdom
- When does the problem occur (always, only during specific times?)
Always, Exactly at 6:00 PM GMT every night. Lasts until 12/1 AM GMT.
- Reference number from your ISP, if you raised this matter with them
Broadband or Dial-up technical problem (KMM18272381V95595L0KM)
(Raised with EE Technical support via email. Email below

Thanks for your email.

I'm sorry to learn of the problems that you're experiencing when playing
Final Fantasy XIV: A Realm Reborn.

Our traffic management policy that your email refers to has been in
place for a number of years as part of our Terms of Use.

Some of our broadband customers use file sharing software and download
large files like music and videos. This uses up lots of network capacity
leaving less available for you. If they're doing this at peak times, it
could mean that the speed of your broadband service will be affected.
This is why we're prioritising the important types of internet traffic
at busy times.

If you live outside of an EE Network area, then this policy has changed
slightly. For these customers we'll also monitor streaming in peak
hours, as well as the use of Peer-to-Peer software. This means that if
your streaming videos or TV programmes in peak hours you'll find it
takes longer to do so.

Typically peak hours for broadband are between 4.30pm to 1am on weekdays
and 1.30pm to 1am on weekends.

Some online games do use Peer-to-Peer software and, as such, this will
come under the rules of your Traffic Management Policy.

In order to find out if Final Fantasy XIV: A Realm Reborn operates on
Peer-to-Peer software you'll need to contact the game's administrators.
If is does, then we won't be able to offer any further assistance.

If the game doesn't use Peer-to Peer software, then it's possible that
our administrator's are managing this site in error. If this is the case
we can escalate this matter further for you.

If you've any further queries then please don't hesitate to get in
contact with us again.

Best Regards
Customer Support

[Ervin]

Started for me around 2 hours ago or something. People stop and skip all over the screen, skill delay and up to 20 seconds of lag spikes.

ISP: Bredbandsbolaget
Country: Sweden

Havent talked to them.

[devchan]

ISP: Glocalnet
Country: Sweden
Time: Around 5PM GMT+1. Lags really bad in instances and congested areas. Played every beta since Phase 2, was never this serious.

[Flip]

EE/Orange
UK/Northern Ireland
6pm to 12am GMT