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  1. #901
    Player
    Sixx's Avatar
    Join Date
    Aug 2013
    Posts
    26
    Character
    Sixx Vicious
    World
    Adamantoise
    Main Class
    PUGILIST Lv 18
    Quote Originally Posted by Spokenlastchance View Post
    How is that possible they opened at 9 am pst which means that 2 hr and 30 mins is the max you could be on hold unless you're calling the Europe number.
    Yeah I called early and got through. I'm actually on with someone from Live Chat at the moment. I'll let you guys know if they are able to resolve the issue for me.
    (1)

  2. #902
    Player
    Statishido's Avatar
    Join Date
    Aug 2013
    Location
    Tampa, Fl
    Posts
    66
    Character
    Statishido Canezeda
    World
    Diabolos
    Main Class
    MARAUDER Lv 28
    You can use either number below to contact NA support:
    858-790-7529
    310-846-0345

    I couldn't get thru with the first number. I got thru the first time using the second number. Took me 2hr 30mins to get connected though. Just wanted to report back that it has been a lil less than 24 hrs since I spoke with them and my account still isnt fixed yet. My rep told me 24 to 48 hours so I'm about half way there. When the fix finally comes in, I'll come back to confirm.

    However again I will reiterate what a few people have already said he, the rep emphasized that people call after filling out a ticket. It helps them to verify and move to escalation quicker. Not saying you HAVE to do it but it was highly recommended. Good luck everyone and keep the faith....hopefully more start to see the light at the end of the tunnel.
    (0)

  3. #903
    Player
    Thaddeus's Avatar
    Join Date
    Aug 2013
    Posts
    42
    Character
    Thaddeus Reigns
    World
    Diabolos
    Main Class
    ARCANIST Lv 39
    I've been in number 1 chat queue for about 30 minutes now.. does that mean I'm not getting in?
    (0)

  4. #904
    Player
    Sweet_Rollanberry's Avatar
    Join Date
    Jul 2011
    Posts
    9
    Character
    Rolanberry Fields
    World
    Hyperion
    Main Class
    CONJURER Lv 50
    Okay here's what I did to get to Live chat
    http://support.na.square-enix.com/main.php?id=5382&la=1

    from there go to Billing or Payment Issues

    It will bring you to another page and click the Additional Assistance button on the bottom

    Now it will bring you to a new page with drop down menus
    I put Account/Billing in the first one and Registration Information for the second. Put in your contact details (I put my email) and hit next.

    It may bring you to a new page where it says it can't help you at this time just click next and it should bring you to a Contact us page with e-mail and live chat.

    Sorry if this is at all confusing I suck at explaining
    (1)

  5. #905
    Player
    Budumpshh's Avatar
    Join Date
    Aug 2013
    Posts
    24
    Character
    Budu Bu
    World
    Cactuar
    Main Class
    LANCER Lv 50
    Yay! talked with him and got things worked out and now time to wait
    lol he got what my name means haha
    (0)

  6. #906
    Player
    zerojs's Avatar
    Join Date
    Aug 2013
    Posts
    34
    Character
    Luvs Tospooge
    World
    Odin
    Main Class
    ARCANIST Lv 21
    Quote Originally Posted by candicealyse View Post
    So as a person who filed a ticket then contacted them over live chat, it has been fixed for me. Though I'm confused because I still have a service account 2 with a copy under it... but whatever!
    How did you get to live chat?
    When i go to contact us on the support site then choose from the drop down boxes all i can get is email support?
    (0)

  7. #907
    Player
    AsheDalmasca's Avatar
    Join Date
    Aug 2013
    Location
    Ul'dah
    Posts
    74
    Character
    Ashe Dalmasca
    World
    Odin
    Main Class
    CONJURER Lv 50
    Yep.. same thing happened to me.
    No idea why I even have two service accounts to begin with, but I registered my code to the first one, then noticed there weren't any characters listed. Clicked on the stupid [2] Tab on the top and realized that I should've registered it there.

    Should just be able to remove that service account that you wrongly registered it to and re-register with the same code to the other service account (which I think is pretty much what they will do for us and which will take two weeks z_z)

    Ah well. Since I waited like half a year for this I guess I can wait two more weeks. As long as it doesn't exceed those.. then I think I'll jump through the roof.
    (0)

  8. #908
    Player
    Adalwyn's Avatar
    Join Date
    Aug 2013
    Posts
    7
    Character
    Raerith Adalwyn
    World
    Moogle
    Main Class
    GLADIATOR Lv 20
    If a ticket gets escalated then why is it removed from the support page?

    I assumed the worst and sent them another ticket asking.
    (0)

  9. #909
    Player
    Sixx's Avatar
    Join Date
    Aug 2013
    Posts
    26
    Character
    Sixx Vicious
    World
    Adamantoise
    Main Class
    PUGILIST Lv 18
    They were able escalate mine via chat. I still don't feel 100% confident that it will be fixed before EA is over but at least its something.
    (0)

  10. #910
    Player
    Copacetic's Avatar
    Join Date
    Aug 2013
    Posts
    5
    Character
    Kir Valdis
    World
    Ultros
    Main Class
    GLADIATOR Lv 36
    3 hours 45 minutes.

    Do they have one dude answering the phones?
    (0)

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