Lost free 30 days for accidentally registered to the wrong service account?

[pantsmessiah]

I had good luck with chat. Got to Pos 1 and was in touch with a rep in like 5 min. I think I spent a total of 3 hours in queue.

Glad to hear, hopefully I can get through today. I'm also on hold trying to phone support as well.

[Thaddeus]

You are currently number 126 in the queue. You should be connected to an agent in about 01:10:03. The average amount of time a customer has to wait is 01:41:11.
Been probably about 45 minutes now or so.

Weird.. I don't even get the you should be connected message.. lol " You are currently number 1 in the queue. The average amount of time a customer has to wait is 05:39. "


I'll just assume my position isn't number 1.. it's something random

[xpunkx]

I got to live chat by going to this link:
https://support.na.square-enix.com/c...php?id=20&la=1

Account/billing and then sub category additional services

Does this fix the issue ?

[Drayden]

Has anyone had any luck on chat today? I've been in number 1 queue for like 45 minutes now =/

I waited for 2 hours and was told there were no agents available

Trying again.

[Badfish]

Currently at work, sitting in the live chat. Will keep you all updated

[Copacetic]

4 hours and 15 minutes.

No answer.

[Thaddeus]

4 hours and 15 minutes.

No answer.

They hung up on you?

[Copacetic]

They hung up on you?

No, just waiting.

And waiting.

[Black-francis]

Same here. It's been a little over 4 hours for me, too.

[Zamotic]

3 Hours and just about 40 Minutes.... the last 90 of which I've had to pee.