Lost free 30 days for accidentally registered to the wrong service account?

[LuluNinja]

The worst of it all is that if they demand a call from us to get this rolling the taxes i will pay for the call(i live in brazil) will be almost near a new copy of the game. The lack of comunication e tough to withstand. Are they undermanned? Can't they put like 10-15 people from PR to see these issues, rally up id's i clear them up? They are acting like amatures, and its frustrating

[VirusChris]

OK I need to ask this... should I deactivate or keep my second Service Account activate so they can merge the two? Or it doesn't matter if it's active or not and they simply transfer the Account Type from Service 2 to my primary Account.

I have my Ticket I got from submitting an e-mail to fix this transfer but what am I suppose to do next? Do I call them? Wait for an e-mail? Something? I'm afraid waiting too long will cause me to lose my CE stuff for my primary Account which I'm going to be mad since I pre-ordered and waited all this time.

Also will we still get our 30 days for free or did we lose that? Honestly I didn't SEE an option on the "Select Service Account" when I booted up the game to play and the scroll bar looked blank and I got confused and was thinking it might just merge my accounts but the "lose Early Access characters" bugged the hell out of me.

What else must I do to get this problem fixed?

[LuluNinja]

OK I need to ask this... should I deactivate or keep my second Service Account activate so they can merge the two? Or it doesn't matter if it's active or not and they simply transfer the Account Type from Service 2 to my primary Account.

I have my Ticket I got from submitting an e-mail to fix this transfer but what am I suppose to do next? Do I call them? Wait for an e-mail? Something? I'm afraid waiting too long will cause me to lose my CE stuff for my primary Account which I'm going to be mad since I pre-ordered and waited all this time.

Also will we still get our 30 days for free or did we lose that? Honestly I didn't SEE an option on the "Select Service Account" when I booted up the game to play and the scroll bar looked blank and I got confused and was thinking it might just merge my accounts but the "lose Early Access characters" bugged the hell out of me.

What else must I do to get this problem fixed?

Well dude, the form we subimitted stated that it takes 2 weeks to process, and your service account can be disabled during that time. But like us, alot of people made the same mistake so we hope something faster happens.

You can a) wait it out, b) call them and scream a little or c) buy another copy and have fun

[VirusChris]

Well dude, the form we subimitted stated that it takes 2 weeks to process, and your service account can be disabled during that time. But like us, alot of people made the same mistake so we hope something faster happens.

You can a) wait it out, b) call them and scream a little or c) buy another copy and have fun

This is not fun... :<

I'll call when I get back, but in the 2 weeks well my stuff be removed or stay there? The deactivate Account so it will transfer over to my primary Account and what will happen to my primary Account as the Early Access will expire in about 3 days from now.

[Sixx]

anyone who has called the US number - does it ring over and over after telling you to continue to hold? Instead of hold music or something?

[zerojs]

OK I need to ask this... should I deactivate or keep my second Service Account activate so they can merge the two? Or it doesn't matter if it's active or not and they simply transfer the Account Type from Service 2 to my primary Account.

I have my Ticket I got from submitting an e-mail to fix this transfer but what am I suppose to do next? Do I call them? Wait for an e-mail? Something? I'm afraid waiting too long will cause me to lose my CE stuff for my primary Account which I'm going to be mad since I pre-ordered and waited all this time.

Also will we still get our 30 days for free or did we lose that? Honestly I didn't SEE an option on the "Select Service Account" when I booted up the game to play and the scroll bar looked blank and I got confused and was thinking it might just merge my accounts but the "lose Early Access characters" bugged the hell out of me.

What else must I do to get this problem fixed?

Submit the form.
Dont touch your service account/s , leave it exactly as it is.
IF you want to feel like you've done something to help then phone them and ask them to escalate your ticket (does nothing really?)
You can continue playing on your main service account until the free days run out (2 days left now)

When SE get round to fixing your account they will simply add a new key to your main service account which will then look exactly the same as if you had put a new key in, they may then remove the 2nd service account, job done.

How fast this happens though.....fck knows, i only know all this because 1 or 2 people have actually had their accounts sorted...out of the thousands of us..

Its also worth noting that this EXACT SAME thing happened with the original launch of ff xiv 1.0..believe it or not.
Back then they just had a form that you filled in, including your reg key, then they issued you a new one and removed the 2nd service account.
Imagine that hey! this has already happened years ago and they still did it again!

[PaRad0x]

Earlier today I posted that I talked to someone on the phone about this problem, with ticket escalating and all.

Just want to give everyone hope and faith, the error that I made adding another service, was fixed and the 30 day was switched to my EA account.


A1. Yes they moved the FULL 30 day free trial over to the account.
A2. I made a ticket with that support site.
A3. I also called the support. (NA Region) ~3 hours on the line, totally worth it.
A4. Totally trusted the dude, told him I would put word out.
A5. He said to check the account, hourly / daily. ( log out and in ).

Ding-ed 50 Tonight .

Had to Re-edit / Quote myself.

I filed the ticket 2 days ago, called them yesterday, and got it fixed ~ 9 hours after the call.

[LuluNinja]

Had to Re-edit / Quote myself.

I filed the ticket 2 days ago, called them yesterday, and got it fixed ~ 9 hours after the call.

If i call the na landline i will spend more than 50 bucks worth of taxes, complete bs support tickets not working

[Toranja]

Its also worth noting that this EXACT SAME thing happened with the original launch of ff xiv 1.0..believe it or not.
Back then they just had a form that you filled in, including your reg key, then they issued you a new one and removed the 2nd service account.
Imagine that hey! this has already happened years ago and they still did it again!

Amazing, isn't it?

[LuluNinja]

I'm trying to get a online chat up but the support website is online giving me email support thats completly worthless, can anyone explain to me how to get to the chat?