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  1. #1
    Community Rep Gildrein's Avatar
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    Welcome to Forum: In-Game Bugs!

    The purpose of this forum is to collect reports on issues that users have experienced in the game. To make FINAL FANTASY XIV a better game, we would like to ask for your cooperation.
    * With bug reports on localization and other English-related issues such as grammatical/spelling errors, please report them by creating a post on the sub-forum “Localization” under the “FEEDBACK”.

    Development and operation teams will regularly monitor this forum and will give feedback on reported issues after they confirm the details. The thread will be locked once feedback has been made on the reported issue. In case there is insufficient detail included in the report, we may make a response asking for more details to be added.

    Please make sure to take time to read the following rules and the FINAL FANTASY XIV Forum Guidelines(North America/UK) before you submit a bug report.


    General Forum Rules:
    Please refer to the following thread: http://forum.square-enix.com/ffxiv/threads/76

    Rules on In-Game Bugs:
    • Please be sure to include all necessary information when making a bug report. (Date and time, location, name of NPC, action you have used, name of item you have used, steps on how it occurred, etc.)
    • Use proper English and avoid slang, abbreviations or improper terms. If Square Enix staff cannot understand what you have reported, the issue cannot be addressed.
    • In case you find a critical bug, which could harm the game balance, please report it directly through an in-game GM call instead. Avoid personally investigating the bug by purposely repeating it. Taking advantage of a game bug is a violation of the user agreement and is subject to sanctions.
    • If you wish to report a bug that you have encountered within the forum, you can do so by creating a post on the sub-forum “Website Bugs" under the “WEBSITE FEEDBACK."
    • The following posts are considered to be improper and are subject for deletion.
      - Posts suggesting to take advantage of the game bug
      - Posts that have nothing to do with the reported bug
      - Re-posting a thread from another forum
      - Posts requesting for the progress or status on the investigation of reported issue
    • In case you wish to report multiple issues, please do not report them in a single thread. Report them individually.
    • To prevent multiple threads on similar issues, please refrain from creating a new thread on a similar topic. However if you have additional details regarding the on-going issue, please provide them by replying to the thread.
    (3)

  2. #2
    Community Rep Gildrein's Avatar
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    Format on In-Game Bugs Thread
    When you create a new thread, please use the following template and try to include as much detail as possible.

    Thread Title:
    Short outline explaining what sort of issue you are experiencing.

    ISP:
    Name of ISP you use to connect to the Internet.

    Type of Internet Connection:
    Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

    Internet Connection Speed:
    Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

    Date & Time:
    Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

    Frequency:
    State how frequently the issue occurs. Please select from the following.
    1. Always
    2. Sometimes
    3. Once (Did not reproduce)
    4. Unknown

    Character Name:
    Which character did the issue occur with?

    Race:
    Race of your character when the issue occurred.
    (Elezen M, Elezen F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

    World:
    World where the issue occurred.

    Class/Level:
    Class and Level of your character when the issue occurred.

    Area and Coordinates:
    Area and map coordinates where the issue occurred.

    Party or Solo:
    If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party".
    *If you wrote "Party" please also include the number of members.

    NPC Name:
    Name of NPC that your character was interacting with when the issue occurred.
    *If you were not interacting with any NPC, then please write "None".

    Monster Name:
    Name of monster that your character was battling against when the issue occurred.
    *If you were not battling against any monster, then please write "None".

    In-Game Time:
    Please list the in-game time that the issue occurred.

    Steps:
    Detailed steps on how the issue occurred.
    *Please try to include the following details.
    • What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
    • Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
    • If you were using macro commands when the issue occurred, please include the details of the command.
    • In case the error message appeared when the issue occurred, please include what the message said.

    *In case you cannot post all of the information in a single post due to character limitations, please make multiple posts.
    (3)

  3. #3
    Community Rep Gildrein's Avatar
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    Example:

    Thread Title: While under the effect of Slow, Red Lotus II will not initiate

    ISP: Optimum Online
    Type of Internet Connection: CATV
    Internet Connection Speed: 15Mbps
    Date & Time: Feb. 6, 2011 21:42 EST
    Frequency: Once (Did not reproduce)
    Character Name: John Ffxiv
    Race: Highlander
    World: Lindblum
    Class/Level: Gladiator/22
    Area and Coordinates: Lower La Noscea, [3133, 3187]
    Party or Solo: Party, 4 members
    NPC Name: None
    Monster Name: Fat Dodo
    In-Game Time: 15:35
    Steps:
    1. Encountered Fat Dodo in Lower La Noscea and started the battle.
    2. About 2 minutes into the battle, Fat Dodo used "Rancid Belch" and my character came under the effect of Slow.
    3. About a minute later, the TP gauge of my character became 100% so attempted to initiate "Red Lotus II."
    4. "Red Lotus II" appeared to have no effect, was not displayed in the log, and the TP gauge remained the same.
    5. Attempted to initiate "Red Lotus II" again by selecting it manually from the battle menu, but the result was still the same.

    *Please note that this is an EXAMPLE only and is not an actual bug report.
    (2)

  4. #4
    Community Rep Gildrein's Avatar
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    Template:

    ISP:
    Type of Internet Connection:
    Internet Connection Speed:
    Date & Time:
    Frequency:
    Character Name:
    Race:
    World:
    Class/Level:
    Area and Coordinates:
    Party or Solo:
    NPC Name:
    Monster Name:
    In-Game Time:
    Steps:
    1.
    2.
    3.
    <*Add more steps if necessary.>
    (2)
    Last edited by Xophious; 08-15-2011 at 03:20 AM.