Multiple Service Accounts

[tunafist]

I'm one of the NA PS3 players who purchased FFXIV ARR (CE) from the Playstation Store between the 13th and 15th of August. I was affected by the "No Vailid or Active Service Account..." error on Friday; I have since received my refund and XMB message, and have successfully entered my voucher code in the PS Store.

On Friday night I was convinced that I was going to completely miss out on Early Access, and prepared to cancel my PSN order completely, to be replaced by a rushed Amazon order of a physical copy of the game. However, after placing the Amazon order, I was made aware of the fact that Square was already actively trying to resolve my issue; I was able to cancel the Amazon order without any problems, and started waiting for my XMB message to arrive.

Now, when I placed the Amazon order, the purchase qualified me for Early Access, and among the bundle of emails I received in relation to the order was one which contained an early access code; after generating a PSN code on Square's registration site, and entering that code in PSN Account Management, I was finally able to successfully sign in to the client and download the patch. Even after cancelling the Amazon order, I have still been able to play Early Access without encountering any account-related issues since the servers went live on Saturday morning.

So what's the problem? Well, when I received my voucher code a few hours ago, and redeemed it and logged into the game, I discovered that I now have two Service Accounts associated with my Square Enix account. On "XIV 1" I have my Phase 4/Early Access character, while on "XIV 2" I have no characters at all.

In my Services List in PSN Account Management, the Early Access service now shows "Count: 2."

I'm afraid that one of those versions of Early Access (for service account "XIV 2" which has no characters) is associated with a purchased registration code that will kick in on the 27th, and the other (service account "XIV 1" which has my Phase 4/current character) is associated with a cancelled order, and will become invalid on the 27th, thus rendering the character I've been playing on inaccessible after Monday night.

Is anyone else having this problem? Is there a known method of transferring characters between service accounts? This situation is extremely frustrating and unpleasant; all I did was place a pre-order for the Collector's Edition of the game 2 weeks ahead of release, after having participated in Phases 3 and 4 of Beta, and now I'm faced with a scenario in which I will very likely lose the character that I've put a week's worth of work into.

When it looked like I was going to be left out in the cold on Friday night, I placed a backup order to protect myself; now it appears that I may have only made things worse.

[Rasabox]

Yes.

I am having the exact same issue. I have 2 Service Accounts. I have not officially applied the code to the other account. I actually cancelled the other one to see if it would allow me to apply the code, but it does not.

[Shungonna]

Wow so I'm not the only one! This really sucks because now I'm not sure to continue playing at this point in fear of being told character is lost.

[RAIGOR]

I'm one of the NA PS3 players who purchased FFXIV ARR (CE) from the Playstation Store between the 13th and 15th of August. I was affected by the "No Vailid or Active Service Account..." error on Friday; I have since received my refund and XMB message, and have successfully entered my voucher code in the PS Store.

On Friday night I was convinced that I was going to completely miss out on Early Access, and prepared to cancel my PSN order completely, to be replaced by a rushed Amazon order of a physical copy of the game. However, after placing the Amazon order, I was made aware of the fact that Square was already actively trying to resolve my issue; I was able to cancel the Amazon order without any problems, and started waiting for my XMB message to arrive.

Now, when I placed the Amazon order, the purchase qualified me for Early Access, and among the bundle of emails I received in relation to the order was one which contained an early access code; after generating a PSN code on Square's registration site, and entering that code in PSN Account Management, I was finally able to successfully sign in to the client and download the patch. Even after cancelling the Amazon order, I have still been able to play Early Access without encountering any account-related issues since the servers went live on Saturday morning.

So what's the problem? Well, when I received my voucher code a few hours ago, and redeemed it and logged into the game, I discovered that I now have two Service Accounts associated with my Square Enix account. On "XIV 1" I have my Phase 4/Early Access character, while on "XIV 2" I have no characters at all.

In my Services List in PSN Account Management, the Early Access service now shows "Count: 2."

I'm afraid that one of those versions of Early Access (for service account "XIV 2" which has no characters) is associated with a purchased registration code that will kick in on the 27th, and the other (service account "XIV 1" which has my Phase 4/current character) is associated with a cancelled order, and will become invalid on the 27th, thus rendering the character I've been playing on inaccessible after Monday night.

Is anyone else having this problem? Is there a known method of transferring characters between service accounts? This situation is extremely frustrating and unpleasant; all I did was place a pre-order for the Collector's Edition of the game 2 weeks ahead of release, after having participated in Phases 3 and 4 of Beta, and now I'm faced with a scenario in which I will very likely lose the character that I've put a week's worth of work into.

When it looked like I was going to be left out in the cold on Friday night, I placed a backup order to protect myself; now it appears that I may have only made things worse.

I also have the same problem like you.

[nore1021]

Well I just learned that I downloaded my preorder code in the wrong psn account and it won't let me log on. Even though it was downloaded on the same Playstation

[Rasabox]

Update:
I have emailed Support and plan to call on Monday. I will update with any new information. I would appreciate it if you all do the same

[SixSymphony]

Its the 3108 error. I emailed them 20min into early access and last night got a generic email saying they got the ticket and will respond within 48hrs. Still waiting. : / now i just watch #FFXIV on twitter for all the complaining that the server is down while i cant play at all lol

[10TailBeast]

Same issue here. I was under the impression that I would miss EA, so I used an old Amazon code I had received months ago (no preorder then cancel immediately) so I could DL a good client and update. It made me agree to the EULA again and when I hit Start on the main screen, it asked which service account I wanted. I really didn't think that using the Amazon code would hurt anything, but it seems I have further confused SE's already f***ed up account setup.

[Raiz_Cineris]

Same predicament here as well :/. Really looking for an answer of some type

[Gnc1234]

Diddo two accounts