Square can you please contact UK ISP BT/EE

[aphexacid]

As well as this EE seem to have decided its acceptable to regularly cap my connection at 0.5mb during peak times. Pathetic isp

[Aethingie]

Hi all,

Please rest assured that we're also looking into other ISPs.
So far we've heard about BT and EE/Orange in the UK and Orange in France.

If someone is experiencing similar problems and is using another ISP, it would be much appreciated if we could get the following information:
- ISP name & country

Many thanks,
- Aethingie

[KraggyKor]

Thanks for keeping on top of this Aethingie, it must be frustrating for you dealing with these ISPs who have a "policy" and will apply it 'come hell or high water' till you beat them into submission.

If you've not had anyone complain about it then fine, but be aware in case some does raise it, Virgin Media in the UK have a P2P throttling system as well, though their's is triggered by user download volumes over time so not all of their customers will be affected.

[Stoy]

EE/Orange just resell BT products so if you fix BT then you fix EE/Orange as well.
I'll contact my business account manager at BT Wholesale and see if he can escalate this.

[Velo_Vandore]

Hi all,

Please rest assured that we're also looking into other ISPs.
So far we've heard about BT and EE/Orange in the UK and Orange in France.

If someone is experiencing similar problems and is using another ISP, it would be much appreciated if we could get the following information:
- ISP name & country

Many thanks,
- Aethingie

Thanks for the update Aethingie! This is reassuring news

[Undrentide]

Thank you Aethingie, Glad you are keeping us informed and upto date. Also thanks to evryone who has bumped this post, added info etc. Looks like we are on our way to getting sorted.

[brokenserenity]

Probably best to have a word with virgin and talktalk in the UK aswell just to cover the main 4 isp's

[Axiom]

After speaking to EE on the phone for the millionth time this week, they tell me that I am not being capped in any way.
Yet P2P goes dead slow for me during peak hours. Hhmmm...

[Stoy]

After speaking to EE on the phone for the millionth time this week, they tell me that I am not being capped in any way.
Yet P2P goes dead slow for me during peak hours. Hhmmm...

They are trained to say that so that you do not cancel your contract in anger. If you read your contract you will see that Peer to Peer is managed. Most ISP's traffic-shape P2P now to save bandwidth to give to other paying customers, as they are corporate money greedy bastards. Worked for an ISP myself for many years so I know how they operate ;s

[Kaim-Argonar]

Just logged on after work, still no signs of improvement