Results 1 to 6 of 6
  1. #1
    Community Rep Gildrein's Avatar
    Join Date
    Feb 2011
    Posts
    2,422

    Welcome to the "In-Game Bugs" Forum! (READ THIS FIRST)

    The purpose of this forum is to report bugs and issues that you experience while playing. We greatly appreciate your cooperation in helping FINAL FANTASY XIV: A Realm Reborn a better game. The development team will also work to update the status of confirmed bugs.

    Bug reports will be checked regularly by the development and operations teams who will also be leaving their feedbacks wherever necessary. Threads that have been reviewed will then be locked and moved to the appropriate category within the forums.

    Please note that it may take over a week to verify a report.

    We would also appreciate your cooperation in following the rules below for the bug reports and using the proper template. (Windows and Mac version / PlayStation®4 version)
    • Rules on In-Game Bugs
      • Please ensure that you use the proper template when making a bug report.
      • To reduce the number of duplicate reports, we ask that you use the search function and avoid creating a new thread if the same bug has already been reported. If you wish to contribute further information, please post a reply to the existing thread.
      • Please ensure that the thread name outlines the content of the bug in an easy to read manner.
      • Please be sure to include all of the necessary information when making a bug report. (Date and time, location, name of NPC, action you have used, name of item you have used, steps on how it occurred, etc.)
      • Use proper English and avoid slang, abbreviations or improper terms. If the staff cannot understand what you have reported, the issue cannot be addressed.
      • Please report issues on this page in the Forum Feedback & Forum Suggestions.
      • The following posts are considered to be improper and will be subject to deletion.
        • Posts suggesting to take advantage of the game bug
        • Posts that have nothing to do with the reported bug
        • Re-posting a thread from another forum
        • Posts requesting for the progress or status on the investigation of a reported issue
      • In case you wish to report multiple issues, please report them individually.
      • For general forum rules, please click here.
        
      Please be aware that exploiting a bug is a violation of the user agreement and will result in punishment.
        
    • Flow for reported bugs
      1. The development and operations teams will monitor the content reported in the In-Game Bugs forum.
        * If the volume of bug reports is high, it may take over a week until a report is reviewed and moved.
      2. Reports that do not follow the template will be moved to the Insufficient Information category.
        * If you wish to re-submit a report that has been moved to this category, please use the proper template and include all of the required information before posting it in the In-Game Bugs category.
      3. If a reported bug has been resolved by the person who reported it, or by another player, it will be moved to Resolved Issues. If a duplicate report has been confirmed, it will be moved to Duplicate Bugs.
      4. If the teams need additional information on a reported bug, it will be requested through the thread in the In-Game Bugs forum. Please provide further information if it is available.
      5. Once reports with sufficient information have been checked, they will be moved to the Accepted Bugs forum.
      6. Bug reports moved to Accepted Bugs will be investigated and confirmed.
        Depending on the issue, there may be cases where confirmation may take more time.

      7. As a result of investigating and testing, reports determined to be bugs will be moved to the Confirmed/Planning to Address forum and those determined to be a normal feature of the game will be moved to the Working as Intended forum.

      8. Once reports in the Confirmed/Planning to Address form have been fixed, they will be moved to the Fixed.
    (9)

  2. #2
    Community Rep Gildrein's Avatar
    Join Date
    Feb 2011
    Posts
    2,422
    Format on In-Game Bugs Thread
    When you create a new thread, please use the following template and try to include as much detail as possible.

    Thread Title:
    Short outline explaining what sort of issue you are experiencing.

    ISP:
    Name of ISP you use to connect to the Internet.

    Type of Internet Connection:
    Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

    Internet Connection Speed:
    Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

    Date & Time:
    Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

    Frequency:
    State how frequently the issue occurs. Please select from the following.
    1. Always
    2. Sometimes
    3. Once (Did not reproduce)
    4. Unknown

    World:
    World where the issue occurred.

    Character Name:
    Which character did the issue occur with?

    Retainer Name:
    Name of the retainer that is experiencing an issue.
    *If none of your retainers are experiencing an issue, then please write "None".

    NPC Name:
    Name of NPC that your character was interacting with when the issue occurred.
    *If you were not interacting with any NPC, then please write "None".

    Monster Name:
    Name of monster that your character was battling against when the issue occurred.
    *If you were not battling against any monster, then please write "None".

    Class/Level:
    Class and Level of your character when the issue occurred.

    Party or Solo:
    If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party".
    *If you wrote "Party" please also include the number of members.

    Race:
    Race of your character when the issue occurred.
    (Elezen M, Elezen F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

    In-Game Time:
    Please list the in-game time that the issue occurred.

    Area and Coordinates:
    Area and map coordinates where the issue occurred.

    Housing:
    Housing area, ward, and plot where the issue occurred.
    *If the issue is not related to housing, then please write "None".

    Steps:
    Detailed steps on how the issue occurred.
    *Please try to include the following details.
    • What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
    • Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
    • If you were using macro commands when the issue occurred, please include the details of the command.
    • In case the error message appeared when the issue occurred, please include what the message said.
    (3)

  3. #3
    Community Rep Gildrein's Avatar
    Join Date
    Feb 2011
    Posts
    2,422
    Template (Windows and Mac Version)

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

    Date & Time:
    Frequency:
    World name:
    Character name:
    Retainer name:
    NPC name:
    Monster name:
    Class/Level:
    Party or solo:
    In-game time:
    Area and coordinates:
    Housing:
    Steps:
    1.
    2.
    3.
    <*Add more steps if necessary>

    Connection Specs
    - Type of internet connection/provider:
    - Modem maker/model number:

    PC Specs
    -=-=-=-=- System Information -=-=-=-=-

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

    Laptop Model Name:
    Laptop Model Number:

    Gamepad Manufacturer:
    Gamepad Model Name:
    Gamepad Part Number:

    Browser Information
    - Name and version of the browser currently in-use:
    - Internet Explorer Version:
    (7)
    Gildrein - Community Team

  4. #4
    Community Rep Gildrein's Avatar
    Join Date
    Feb 2011
    Posts
    2,422
    Template (PlayStation®4 Version)

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

    Date & Time:
    Frequency:
    World name:
    Character name:
    Retainer name:
    NPC name:
    Monster name:
    Class/Level:
    Party or solo:
    In-game time:
    Area and coordinates:
    Housing:
    Steps:
    1.
    2.
    3.
    <*Add more steps if necessary>

    Connection Specs
    - Type of internet connection/provider
    - Modem maker/model number

    Model Number of the PlayStation®4 You Are Using
    - Model Number:

    Model Number of the PlayStation®Vita You Are Using
    - Model Number:

    Information About the Peripherals You Are Using
    -Type:
    -Maker:
    -Model Number:
    (4)

  5. #5
    Community Rep Gildrein's Avatar
    Join Date
    Feb 2011
    Posts
    2,422
    Example of template usage (Windows and Mac Version)

    Thread name: I keep getting attacked by a monster I cannot see on the screen.
    Date & Time: February 21, 2013 around 11:50PM PST
    Frequency: Only once
    World name: Chocobo
    Character name: Realm Reborn
    Retainer name: Heavensward
    NPC name: N/A
    Monster name: Diremite
    Class/level: Lancer/10
    Party or solo: Party, 4 people
    Race: Hyur male
    In-game time: 11:00
    Area and coordinates: Black Shroud Central Forest (X:20,Y:18)
    Housing: None
    Steps:
    1. I began fighting a diremite in the Central Forest.
    2. After about 1 minute into the battle, the diremite disappeared from the screen.
    3. I was unable to target the monster and my attacks were not hitting, but the monster’s attacks were hitting me.
    4. I tried to wait a bit, but the monster did not appear and the battle continued.

    Connection Specs
    • Type of internet connection/provider
    • Modem maker/model number: Buffalo/WZR-450HP
    PC Specs
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-
    SYSTEM_OS Microsoft Windows 7 Enterprise Edition 64bit (build 7600)
    SYSTEM_CPU Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS Default System BIOS
    SYSTEM_MEMORY 8183.082MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 16364.309MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 458.886GB SYSTEM_FREEDISC_SPACE 366.226GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 275
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 275
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 869.375 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 3199.906 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 1200 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0012.8562
    SYSTEM_GRAPHICS_DRIVER_DATE 2011/10/15 17:53:00
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {18631660-EE13-4452-BFC7-6D4DFB811D1F}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.5904
    SYSTEM_SOUND_DRIVER_DATE 2009/07/28 21:00:14
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 109 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {959C0930-B475-11E1-8001444553540000}
    SYSTEM_INPUT_NAME Elecom Wired Gamepad
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 1
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

    Browser Information
    • Name and version of the browser currently in-use:
    • Internet Explorer Version:

    * Please note that the above is just an example.
    (2)
    Gildrein - Community Team

  6. #6
    Community Rep Gildrein's Avatar
    Join Date
    Feb 2011
    Posts
    2,422
    Example of template usage (PlayStation®4 Version)

    Thread name: I keep getting attacked by a monster I cannot see on the screen.
    Date & Time: February 21, 2013 around 11:50PM PST
    Frequency: Only once
    World name: Chocobo
    Character name: Realm Reborn
    Retainer name: Heavensward
    NPC name: N/A
    Monster name: Diremite
    Class/level: Lancer/10
    Party or solo: Party, 4 people
    Race: Hyur male
    In-game time: 11:00
    Area and coordinates: Black Shroud Central Forest (X:20,Y:18)
    Housing: None
    Steps:
    1. I began fighting a diremite in the Central Forest.
    2. After about 1 minute into the battle, the diremite disappeared from the screen.
    3. I was unable to target the monster and my attacks were not hitting, but the monster’s attacks were hitting me.
    4. I tried to wait a bit, but the monster did not appear and the battle continued.

    Connection Specs
    • Type of internet connection/provider
    • Modem maker/model number: Buffalo/WZR-450HP
    Model Number of the PlayStation 4 You Are Using
    - Model Number: CECH-4001B

    * Please note that the above is just an example.
    (6)
    Gildrein - Community Team