Dear customer,
Thank you for your preorder of FINAL FANTASY XIV: SHADOWBRINGERS™. We are pleased to announce that we will soon be processing your order. Please read the below information carefully to avoid any possible issues with the process.
As part of this preparation, we will begin charging your preorder on 6/6/2019 by using the payment details that you provided during checkout. Please ensure that you have enough funds available on your selected payment method to avoid the charge from being declined. Please also contact your bank to authorize the transaction to avoid any unnecessary delays.
If by chance the initial payment does not go through, we will make additional attempts on the 6/12/2019, 6/14/2019 and 6/17/2019. Should payment fail on the final attempt, we will unfortunately have to cancel the order.
If you need to modify your payment method you provided upon checkout, your shipping address or wish to cancel your order, please login to your account and update the necessary information. (Please note, if you plan to change the shipping address to a different state, province, or country, you will need to cancel your current order and place a new one if stock is still available.)
Your order should ship out between 6/24/2019 and 6/28/2019 and should arrive around the release day of 7/2/2019. You should receive an email notification with the tracking number once the order leaves the warehouse. Please make sure to check your spam folder in case you do not see this notification in your inbox. Please note if you are expecting other items and have selected joint shipping, the dates might be subject to change.
Thank you for supporting Square Enix Store!
Best,
Square Enix Store Team