[EU] Regarding an Issue with a Recent Windows Update (Aug. 14)

[NOC_EU]

We have confirmed an issue with a recent Windows update that took place on Jul. 11, 2013. The following Windows OS versions have been impacted by this issue.

Windows® 7 / Windows® Vista / Windows® XP

If you are currently using the Windows OS and have installed the update in question, the opening cut scene of the FINAL FANTASY XIV: A Realm Reborn (Windows ver.) will not play properly.
* Please note that the issue has no impact on the PlayStation®3 version of FINAL FANTASY XIV: A Realm Reborn.

Please be patient as Microsoft is currently is working on addressing the issue.

Listed below is the current situation of the OS.

Windows® 7
A new Windows update has been released by Microsoft to address the issue. If you have not installed the most recent Windows update, please do so immediately.

While the OS should automatically update itself on the default settings, if your PC is not set to automatically download and install the most recent Windows updates, please visit the following URL to obtain the update.

https://technet.microsoft.com/en-gb/...letin/ms13-057

Windows® Vista ／Windows® XP
Microsoft is currently working on addressing the issue. Please wait for the official announcement by Microsoft regarding the release date of the update.

We will follow-up on this announcement once more information becomes available on the matter.

We apologise for any inconvenience this may cause.

[NOC_EU]

In regards to the Windows® Vista and Windows® XP issue that has been mentioned, if the Windows update that took place on Jul. 11, 2013 was done, we are announcing the workaround for the opening cut scene of the Windows® version not playing properly below.
We please ask you to take time to read them.

- Regarding an Issue with a Recent Windows Update : Follow Up (08/16/2013)
http://lodestone.finalfantasyxiv.com...b1e6d4ed67e8f3

For those who have the corresponding update , please follow the directions on the page above, and go through the uninstall procedure for the update.

*After uninstalling the security update, and to prevent from any security issues, please update your anti-virus software to the most recent version. Please be aware.

For the security updates that have the Windows® Vista and Windows® XP issue resolved, Microsoft is currently preparing for the release. We will notify once it has been released, so please be patient until then.

We apologise for any inconvenience this may cause.