Results 1 to 8 of 8
  1. #1
    Player
    hideka's Avatar
    Join Date
    Sep 2012
    Posts
    132
    Character
    Hideka Valheim
    World
    Sargatanas
    Main Class
    MARAUDER Lv 50

    square enix members support telephone

    sooo aparently this number is imposible for me to locate..... anyone know what it is?
    my security token met its untimely death in the washing machiene last night >_> oddly enough it still generates a passcode.... just not the right one.....
    (0)

  2. #2
    Player
    Dhalmel's Avatar
    Join Date
    Mar 2011
    Location
    little ala mhigo
    Posts
    1,694
    Character
    Luzaf Ephramad
    World
    Excalibur
    Main Class
    PUGILIST Lv 50
    http://support.na.square-enix.com/co...hp?id=496&la=1

    You can contact them with this, but first you need a CS support ticket.

    Go under Product & Services in Contact Category and SQEX Security Token under Contact Sub-category.

    and put your details, and hit the next button on the next page.
    (2)
    Last edited by Dhalmel; 06-11-2013 at 07:01 AM.

  3. #3
    Player
    hideka's Avatar
    Join Date
    Sep 2012
    Posts
    132
    Character
    Hideka Valheim
    World
    Sargatanas
    Main Class
    MARAUDER Lv 50
    yea.... this link puts me into an endless loop of "please click here for additional assistance" and then looping me back to the search function......
    (0)

  4. #4
    Player
    Dhalmel's Avatar
    Join Date
    Mar 2011
    Location
    little ala mhigo
    Posts
    1,694
    Character
    Luzaf Ephramad
    World
    Excalibur
    Main Class
    PUGILIST Lv 50
    Quote Originally Posted by hideka View Post
    yea.... this link puts me into an endless loop of "please click here for additional assistance" and then looping me back to the search function......

    edit
    https://support.na.square-enix.com/c...hp?id=496&la=1

    Go to Security Token on the main category and damaged/malfunction in the subcategory,

    ignore the red links just hit the next button again


    (3)
    Last edited by Dhalmel; 06-11-2013 at 07:15 AM.

  5. #5
    Player
    hideka's Avatar
    Join Date
    Sep 2012
    Posts
    132
    Character
    Hideka Valheim
    World
    Sargatanas
    Main Class
    MARAUDER Lv 50
    got it, thanks for the help.

    im surprised that this thing survived the washer... i think it may have shorted the battery and reset the counter on the code generation algorithm, cause its still generating a code, just not the right one >_>
    (0)

  6. #6
    Player
    jesseleewelch's Avatar
    Join Date
    Jun 2012
    Posts
    118
    Character
    Jesse Welch
    World
    Adamantoise
    Main Class
    MARAUDER Lv 20
    As an aside, what happens when the security token's battery runs out? I've had mine since my FFXI days and it is still going but it is bound to happen sometime. It will be hard to order a new one if I cannot log in without my temporary password. This is a potentially scary situation! I hope mine continues to give me many many years of happy service.
    (0)

  7. #7
    Player
    JillyBean's Avatar
    Join Date
    Jun 2012
    Location
    Gridania
    Posts
    937
    Character
    Lumos Lightheart
    World
    Sargatanas
    Main Class
    CONJURER Lv 50
    Quote Originally Posted by jesseleewelch View Post
    As an aside, what happens when the security token's battery runs out? I've had mine since my FFXI days and it is still going but it is bound to happen sometime. It will be hard to order a new one if I cannot log in without my temporary password. This is a potentially scary situation! I hope mine continues to give me many many years of happy service.
    I actually own a non-activated back up! Plus, I'll get another with my PS3 CE. And there is always the Phone App in between if you like the physical token but need to order one.

    http://lodestone.finalfantasyxiv.com...mber?ym=201303

    http://www.square-enix.com/na/account/otp/index.html
    (0)


  8. #8
    Player
    _pops's Avatar
    Join Date
    Mar 2011
    Location
    Ul'Dah
    Posts
    352
    Character
    Niccolo Tornincasa
    World
    Excalibur
    Main Class
    THAUMATURGE Lv 50
    Quote Originally Posted by jesseleewelch View Post
    As an aside, what happens when the security token's battery runs out? I've had mine since my FFXI days and it is still going but it is bound to happen sometime. It will be hard to order a new one if I cannot log in without my temporary password. This is a potentially scary situation! I hope mine continues to give me many many years of happy service.
    Could always switch to the Software Token if you have a smart phone.
    (0)

    main tumblr - niccolol | art tumblr - dipingere | twitter - nicco_nocco

    Niccolo Tornincasa of Excalibur