Results 1 to 10 of 10
  1. #1
    Player

    Join Date
    Sep 2012
    Posts
    3

    FFXIV stops working after hitting play

    I'm having trouble logging into the game. Once i get past the login screen and the click play screen pops up, i select play and the window minimizes then launches FFXIV. The FFXIV cursor shows up but the screen remains black and shortly after, if not instantly, ill get a windows error that says, "FFXIV has stopped working. Windows is checking for a solution to the problem." i was playing fine like 2 weeks ago now it just doesnt work and i cant figure out why. I've tried reinstalling the game 4 times and updated my NVIDIA drivers. here are my system settings and the crash report that im getting in the log:

    AlienAutopsy: System Information
    Thursday, September 13, 2012 3:35:32 PM

    System Summary
    Product M14xR2
    BIOS Version String A03
    Service Tag 4T1XDV1
    Express Service Code 104-638-856-77
    Operating System
    Name Microsoft Windows 7 Home Premium Edition (64-bit)
    Service Pack Service Pack 1
    Build Number 7601
    DirectX Version 11
    Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz (CPU:0)
    Name Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
    Cores 2
    Threads 4
    System Memory
    Total Physical Memory 6.00 GB
    Maximum Supported Memory 16.00 GB
    Battery - Microsoft ACPI-Compliant Control Method Battery
    Battery Name PABAS0241231
    Type Li-I - Lithum Ion
    Battery Serial Number 41167
    Hard Drive - WDC WD5000BPKT-75PK4T0
    Vendor Western Digital
    Model Number WDC WD5000BPKT-75PK4T0
    Serial Number WD-WX31A9198899
    Firmware Revision 01.01A01
    Marketed Size 500.1 GB
    Optical Drive - NEFW LMFWL2Z SCSI CdRom Device
    Model Number NEFW LMFWL2Z
    Firmware Revision 1.04
    Optical Drive - MATSHITA DVD+-RW UJ8A7
    Vendor Matsushita (Panasonic)
    Model Number MATSHITA DVD+/-RW UJ8A7
    Drive Serial Number UN08 085840
    Firmware Revision 1.01

    Operating System
    Name Microsoft Windows 7 Home Premium Edition (64-bit)
    Service Pack Service Pack 1
    Build Number 7601
    DirectX Version 11
    Windows Directory c:\windows
    System Directory c:\windows\system32
    Maximum OS Memory 16.00 GB
    System Name CHRISTAYLOR-PC
    User Name Chris Taylor
    Windows Experience Index
    Base Score 5.9
    Processor Subscore 7.1
    Memory (RAM) Subscore 7.5
    Graphics (Aero) Subscore 5.9
    Gaming Graphics Subscore 7.1
    Primary Disk Subscore 5.9
    Assessment State Hardware has changed since last assessment. Scores are from previous assessment.
    Assessment Date 8/14/2012 5:45:16 PM
    Windows Update
    Automatic Updates Automatic download and install
    Last checked 2012-09-13 11:16:27

    Security
    Windows Update
    Automatic Updates Automatic download and install
    Last checked 2012-09-13 11:16:27
    Firewall - Windows Firewall
    Windows Firewall Enabled No

    Motherboard
    System Board
    Manufacturer Alienware
    Product M14xR2
    BIOS
    Vendor Alienware
    Release Date 03/07/2012
    BIOS Version String A03
    ROM Size 5.00 MB
    SMBIOS
    Version 2.7
    ACPI Thermal Zones
    TZ00
    Current Temperature 27 C
    TZ01
    Current Temperature 29 C
    Intel(R) Mobile Express Chipset SATA RAID Controller
    Interface PCI
    Location PCI bus 0, device 31, function 2
    Type RAID Controller
    Class 01h:04h:00h
    PCI Identification
    Vendor Name Intel Corporation
    Vendor ID 8086h
    Device ID 282Ah
    Revision 04h
    Driver Provider Intel
    Driver Version 11.0.0.1032, 11-29-2011
    Driver c:\windows\system32\drivers\iastor.sys
    Intel(R) USB 3.0 eXtensible Host Controller
    Interface PCI
    Location PCI bus 0, device 20, function 0
    Type USB xHCI Controller (USB 3.0)
    Class 0Ch:03h:30h
    PCI Identification
    Vendor Name Intel Corporation
    Vendor ID 8086h
    Device ID 1E31h
    Revision 04h
    Driver Provider Intel(R) Corporation
    Driver Version 1.0.3.214, 1-27-2012
    Driver c:\windows\system32\drivers\iusb3xhc.sys
    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
    Interface PCI
    Location PCI bus 0, device 26, function 0
    Type USB EHCI Controller (USB 2.0)
    Class 0Ch:03h:20h
    PCI Identification
    Vendor Name Intel Corporation
    Vendor ID 8086h
    Device ID 1E2Dh
    Revision 04h
    Driver Provider Intel
    Driver Version 9.3.0.1011, 8-26-2011
    Driver c:\windows\system32\drivers\usbehci.sys
    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
    Interface PCI
    Location PCI bus 0, device 29, function 0
    Type USB EHCI Controller (USB 2.0)
    Class 0Ch:03h:20h
    PCI Identification
    Vendor Name Intel Corporation
    Vendor ID 8086h
    Device ID 1E26h
    Revision 04h
    Driver Provider Intel
    Driver Version 9.3.0.1011, 8-26-2011
    Driver c:\windows\system32\drivers\usbehci.sys

    Processors
    Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz (CPU:0)
    Name Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
    Cores 2
    Threads 4
    Signature 306A9h
    Family 6h
    Model 3Ah
    Technology 22 nm
    Temperature 58 C
    Performance
    Max Qualified Speed 2.50 GHz
    Max Turbo Boost Speed 3.09 GHz
    Current Speed 2.89 GHz
    Multiplier x 29.0 (12 - 25)
    Max Turbo Boost Ratio x 31
    Bus Speed 99.78 MHz
    Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, IDA, XD, VMX, AES
    Cache Summary
    L1 Instruction Cache 2 x 32.00 kB
    L1 Data Cache 2 x 32.00 kB
    L2 Cache 2 x 256.00 kB
    L3 Cache 3.00 MB
    Core : 0
    Temperature 60 C
    Threads 2
    Core : 1
    Temperature 56 C
    Threads 2
    L1 Data Cache
    Quantity 2
    Level L1
    Type Data
    Size 32.00 kB
    Associativity 8-Way Set-Associative
    Line Size 64 bytes
    L1 Instruction Cache
    Quantity 2
    Level L1
    Type Instruction
    Size 32.00 kB
    Associativity 8-Way Set-Associative
    Line Size 64 bytes
    L2 Cache
    Quantity 2
    Level L2
    Type Unified
    Size 256.00 kB
    Associativity 8-Way Set-Associative
    Line Size 64 bytes
    L3 Cache
    Quantity 1
    Level L3
    Type Unified
    Size 3.00 MB
    Associativity 12-Way Set-Associative
    Line Size 64 bytes

    Memory
    System Memory
    Total Physical Memory 6.00 GB
    Maximum Supported Memory 16.00 GB
    Page Files
    Total Size 5.90 GB
    Recommended Total Size 8.86 GB
    Page File c:\pagefile.sys
    Location c:\pagefile.sys
    Size 5.90 GB
    2048 MB DDR3 (1600 MHz)
    Source SMBIOS
    Memory Size 2.00 GB
    Memory Type DDR3 (1600 MHz)
    Memory Manufacturer Samsung
    Memory Part Number M471B5773DH0-CK0
    Memory Serial Number 0072BF8A
    4096 MB DDR3 (1600 MHz)
    Source SMBIOS
    Memory Size 4.00 GB
    Memory Type DDR3 (1600 MHz)
    Memory Manufacturer Hynix
    Memory Part Number HMT351S6CFR8C-PB
    Memory Serial Number 305EE31D

    Batteries
    Microsoft ACPI-Compliant Control Method Battery
    Battery Name PABAS0241231
    Manufacturer Name SIMPLO
    Type Li-I - Lithum Ion
    Battery Serial Number 41167
    Designed Capacity Percentage 98
    Current Charge Percentage 100
    Current Charge 62.86 Wh
    Full Charged Capacity 63.00 Wh
    Designed Capacity 64.53 Wh
    Voltage 16.78 V

    Communications
    Network Card - Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    Vendor Name Atheros Communications
    Serial Number FF-3D-2D-AB-D4-BE-D9-FF
    Interface PCI Express x1
    MAC Address d4:be:d9:3d:2d:ab
    Adapter Connected No
    IP Address 0.0.0.0
    IP Mask 0.0.0.0
    Gateway IP Address 0.0.0.0
    Adapter DHCP Enabled Yes
    Driver Provider Atheros
    Driver Version 2.0.8.8, 9-19-2011
    Network Card - Intel(R) Centrino(R) Wireless-N 2230
    Vendor Name Intel Corporation
    Serial Number 68-5D-43-6C-90-03
    Interface PCI Express x1
    MAC Address 68:5d:43:6c:90:03
    Adapter Connected Yes
    Current Speed 130.00 Mbps
    IP Address 192.168.1.6
    IP Mask 255.255.255.0
    Gateway IP Address 192.168.1.1
    DHCP Server 192.168.1.1
    Adapter DHCP Enabled Yes
    Driver Provider Intel
    Driver Version 15.1.0.18, 2-20-2012
    Bluetooth Port - Intel(R) Centrino(R) Wireless Bluetooth(R) 4.0 + High Speed Adapter
    Bluetooth Port Address (68:5D:43:6C:90:07)
    Service Name BTHUSB
    Driver Provider Intel
    Driver Version 2.0.15.30131, 2-14-2012

    Hard Drives
    WDC WD5000BPKT-75PK4T0
    Vendor Western Digital
    Model Number WDC WD5000BPKT-75PK4T0
    Serial Number WD-WX31A9198899
    Firmware Revision 01.01A01
    Size 465.8 GB
    Marketed Size 500.1 GB
    Cache Size 16 MB
    Sector Information
    Physical Sector Size 4 KB
    Logical Sector Size 512 B
    Logical Sector Count 976773168
    Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
    Rotation Rate 7200 RPM
    Temperature Information
    Temperature 41 C
    Minimum Temperature (Power Cycle) 27 C
    Maximum Temperature (Power Cycle) 47 C
    Minimum Temperature (Lifetime) 27 C
    Maximum Temperature (Lifetime) 48 C
    Maximum Recommended 60 C
    Maximum Temperature Limit 85 C
    Minimum Recommended 0 C
    Minimum Temperature Limit -41 C
    SMART Attributes
    Power Cycles 102
    Power On Hours 301
    Load Cycle Count 142
    Reallocations 0
    Pending Reallocation Count 0
    Offline Scan Uncorrectable Errors 0
    Calibration Retries 0
    Ultra DMA CRC Errors 0
    Start Stop Count 104
    Security Information
    Status User password not set, Security is unlocked
    Master Password Capability High Security
    Erase Time 94 minutes
    Excessive Password Attempts No
    OS - C:
    Volume Serial Number D227-6B18
    File System NTFS
    Volume Capacity 456.50 GB
    Volume Free Space 236.24 GB
    Volume Used Space 220.26 GB

    Optical Drives
    NEFW LMFWL2Z SCSI CdRom Device
    Model Number NEFW LMFWL2Z
    Firmware Revision 1.04
    Drive Letter F
    Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL, DVD+RW DL, BD-ROM, BD-R, BD-RE
    MATSHITA DVD+-RW UJ8A7
    Vendor Matsushita (Panasonic)
    Model Number MATSHITA DVD+/-RW UJ8A7
    Drive Serial Number UN08 085840
    Firmware Revision 1.01
    Supported Standards ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5, ATA/ATAPI-4
    Drive Letter D
    Total Capacity 5.15 GB
    Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
    Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
    Write Strategy TAO, SAO, RAW

    Video
    Video Card - Intel(R) HD Graphics 4000
    Vendor Name Intel Corporation
    Interface PCI
    Video Card Chip Type Intel(R) HD Graphics Family
    Video Card Memory 2.06 GB
    Video Card BIOS Intel Video BIOS
    Driver Provider Intel Corporation
    Driver Version 8.15.10.2653, 2-14-2012
    Video Card - NVIDIA GeForce GT 650M
    Vendor Name nVidia Corporation
    Interface PCI Express x16
    Negotiated Link Width x16
    Video Card Memory 2.00 GB
    Driver Provider NVIDIA
    Driver Version 8.17.12.9616, 3-4-2012
    GPU : 0
    Temperature 40 C
    Display - Generic PnP Monitor
    Mode 1366 x 768 (16-bit) (60 Hz)
    Preferred Mode 1366 x 768 (59 Hz)
    Signal Type Digital

    Audio
    Sound Card - Sound Blaster Recon3Di
    Driver Provider CREATIVE
    Driver Version 6.0.100.2033, 3-27-2012
    Driver c:\windows\system32\drivers\cthda.sys
    Sound Card - Intel(R) Display Audio
    Driver Provider Intel(R) Corporation
    Driver Version 6.14.0.3090, 12-6-2011
    Driver c:\windows\system32\drivers\intcdaud.sys

    USB Devices
    USB Hub
    Device Version 0.0.0
    USB Version 2.0.0
    USB Device Speed USB 2.0 (High-speed)
    Driver Provider Microsoft
    Driver Version 6.1.7601.21692, 6-21-2006
    Driver c:\windows\system32\drivers\usbhub.sys
    Intel(R) Centrino(R) Wireless Bluetooth(R) 4.0 + High Speed Adapter
    Device Version 120.6.9
    USB Version 2.0.0
    USB Device Speed USB 1.1 (Full-speed)
    Driver Provider Intel
    Driver Version 2.0.15.30131, 2-14-2012
    Driver c:\windows\system32\drivers\bthusb.sys
    M14x
    Manufacturer Alienware Gaming
    Serial Number 1.0.6
    Device Version 0.0.0
    USB Version 1.1.0
    USB Device Speed USB 1.1 (Full-speed)
    Driver Provider Microsoft
    Driver Version 6.1.7601.17514, 6-21-2006
    Driver c:\windows\system32\drivers\hidusb.sys
    USB Hub
    Device Version 0.0.0
    USB Version 2.0.0
    USB Device Speed USB 2.0 (High-speed)
    Driver Provider Microsoft
    Driver Version 6.1.7601.21692, 6-21-2006
    Driver c:\windows\system32\drivers\usbhub.sys
    Laptop_Integrated_Webcam_HD
    Manufacturer QCM
    Device Version 28.1.3
    USB Version 2.0.0
    USB Device Speed USB 2.0 (High-speed)
    Driver Provider Microsoft
    Driver Version 6.1.7601.21692, 6-21-2006
    Driver c:\windows\system32\drivers\usbccgp.sys

    Input Devices
    Keyboard - Standard PS/2 Keyboard
    Manufacturer (Standard keyboards)
    Driver Provider Microsoft
    Driver Version 6.1.7601.17514, 6-21-2006
    Driver c:\windows\system32\drivers\i8042prt.sys
    Mouse - Synaptics PS/2 Port TouchPad
    Manufacturer Synaptics
    Driver Provider Synaptics
    Driver Version 16.0.4.0, 3-21-2012

    Printers
    Microsoft XPS Document Writer
    Model Microsoft XPS Document Writer
    Path Microsoft XPS Document Writer
    Driver Version 0.3.7601.17514
    Driver C:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll






    Description
    Faulting Application Path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivgame.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: ffxivgame.exe
    Application Version: 1.0.0.0
    Application Timestamp: 50477fc1
    Fault Module Name: ffxivgame.exe
    Fault Module Version: 1.0.0.0
    Fault Module Timestamp: 50477fc1
    Exception Code: c0000005
    Exception Offset: 00648c55
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789



    any help would be greatly appreciated.
    (0)

  2. #2
    Player

    Join Date
    Sep 2012
    Posts
    3
    well i got it to work by running windowed mode but ew.... how can i run it fullscreen?
    (0)

  3. #3
    Player
    SedoSan's Avatar
    Join Date
    Sep 2012
    Posts
    29
    Character
    Sedo Junaibi
    World
    Ragnarok
    Main Class
    PUGILIST Lv 50
    I had the same problem, I suspect it being windows 7 service pack 1, I had this problem a week ago so I formatted my PC and FFXIV started working normally on full screen, and after installing SP1 it stopped working on full screen but works in windowed mode. I did a system restore and removed SP1 and it started working normally again on Full Screen.

    However, I want you to try something. Open FFXIV properties (right click on FFXIV icon) and under "Compatibility" tab tick "Run this program in compatibility for mode:" and choose "Windows 7" and see if this solves your problem. As now i'm refraining myself from re-installing SP1 again. I might do it if Full Screen works for you again.
    (0)

  4. #4
    Player
    Onisake's Avatar
    Join Date
    Mar 2011
    Posts
    372
    Character
    Naomi Onisake
    World
    Sargatanas
    Main Class
    MARAUDER Lv 50
    Alternatively you could use one of the many windower programs available.

    Usually if something is interfering with windowed mode it's one of two things. FFXIV likes to keep itself in a certain spot in your priority list. if something else is competing for that spot, FFXIV will crash.

    The other one is FFXIV likes to be at the 'front most' position. if it loses the position it causes direct x to crash (and usually it will say so)

    There area couple of other quirks i'm forgetting but these are the ones that have caused me the most grief when trying to optimize my layout on screen.

    Windower fixes most of those problems, or just running in windowed mode. I personally do the later.
    (0)

  5. #5
    Player
    SedoSan's Avatar
    Join Date
    Sep 2012
    Posts
    29
    Character
    Sedo Junaibi
    World
    Ragnarok
    Main Class
    PUGILIST Lv 50
    Windowed mode doesn't allow CFX or SLI to work... and since i'm running 2x6990 (that's 4 GPU cores) AND Eyefinity setup, I can't just allow Full Screen to not work. The whole reason I got dual 6990 and 3 screens was for FFXIV, lol...

    I re-installed SP1 again and full screen mode worked again. Not sure what happened... But it is working now
    (0)

  6. #6
    Player
    Onisake's Avatar
    Join Date
    Mar 2011
    Posts
    372
    Character
    Naomi Onisake
    World
    Sargatanas
    Main Class
    MARAUDER Lv 50
    Quote Originally Posted by SedoSan View Post
    Windowed mode doesn't allow CFX or SLI to work... and since i'm running 2x6990 (that's 4 GPU cores) AND Eyefinity setup, I can't just allow Full Screen to not work. The whole reason I got dual 6990 and 3 screens was for FFXIV, lol...

    I re-installed SP1 again and full screen mode worked again. Not sure what happened... But it is working now
    I run windowed and SLI two 480s. i havent' seen any evidence of SLI not working O.o
    (0)

  7. #7
    Player
    SedoSan's Avatar
    Join Date
    Sep 2012
    Posts
    29
    Character
    Sedo Junaibi
    World
    Ragnarok
    Main Class
    PUGILIST Lv 50
    Quote Originally Posted by Onisake View Post
    I run windowed and SLI two 480s. i havent' seen any evidence of SLI not working O.o
    Download an on screen display to show performance of your GPUs while running the game. Running full screen will show that all GPUs are active and doing work. While when working on Idle you will only see 1 GPU working.
    Check this guide to see how to run OSD to show GPU information while playing.
    (0)

  8. #8
    Player
    Onisake's Avatar
    Join Date
    Mar 2011
    Posts
    372
    Character
    Naomi Onisake
    World
    Sargatanas
    Main Class
    MARAUDER Lv 50
    Quote Originally Posted by SedoSan View Post
    Download an on screen display to show performance of your GPUs while running the game. Running full screen will show that all GPUs are active and doing work. While when working on Idle you will only see 1 GPU working.
    Check this guide to see how to run OSD to show GPU information while playing.
    I'll check it out. When I checked a long time ago everything was running smoothly, but something weird may have happened since then. thanks for the link.
    (0)

  9. #9
    Player
    Pyretta_Blaze's Avatar
    Join Date
    Sep 2011
    Location
    Gridania
    Posts
    541
    Character
    Hazel Stone
    World
    Excalibur
    Main Class
    FISHERMAN Lv 50
    When I've reinstalled the game I get an error unless I go into the FFXIV config and save my changes. Then it seems to work. Its worth a try.
    (0)

    New or Returning player on Excalibur? http://hfog.guildwork.com/
    http://sumasusisters.blogspot.com/


  10. #10
    Player
    Onisake's Avatar
    Join Date
    Mar 2011
    Posts
    372
    Character
    Naomi Onisake
    World
    Sargatanas
    Main Class
    MARAUDER Lv 50
    Quote Originally Posted by SedoSan View Post
    Download an on screen display to show performance of your GPUs while running the game. Running full screen will show that all GPUs are active and doing work. While when working on Idle you will only see 1 GPU working.
    Check this guide to see how to run OSD to show GPU information while playing.
    I've noticed a remarkable difference in SLI performance in full screen mode. I'll need to sit down and actually get some numbers to know exactly whats going on for sure. Thanks again for the tip.
    (0)

Tags for this Thread