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  1. #1
    NOC NOC_NA's Avatar
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    May 2011
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    [NA] Payment Processing Issues (Apr. 11)

    We have identified an issue wherein customers receive an error when selecting ‘Credit Card / Debit Card’ as their payment option in the Square Enix Account Management System. The issue is currently being addressed and we will provide an update as soon as additional information becomes available.

    We apologize for any inconvenience this may cause and thank you for your patience.

    [Date & Time]
    From Apr. 11, 2012 9:00 a.m. (PDT)

    [Details]
    Customers receive an error when selecting
    - Credit Card / Debit Card

    [Affected Service]
    - Square Enix Account Management System
    (1)

  2. #2
    NOC NOC_NA's Avatar
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    [NA] Recovery from Payment Processing Issues (Apr. 11)

    We have been experiencing the following issues with the Square Enix Account Management System. The issue has been addressed and the option is available again.

    We apologize for any inconvenience this may have caused and thank you for your patience.

    [Date & Time]
    Apr. 11, 2012 from 2:30 a.m. to 1:05 p.m. (PDT)

    [Details]
    - Customers received an error when selecting ‘Credit Card / Debit Card’
    - Customers attempting to make payments using ‘Credit Card / Debit Card’ received an error

    [Cause]
    Error with the server settings

    [Affected Service]
    - Square Enix Account Management System
    (1)