[EU] Regarding Reimbursement of Items Lost due to Database Issues (Apr. 9)

[NOC_EU]

Given the server instability that resulted from the World merge which was performed on Mar. 27, 2012, we have decided to reimburse individual items that are lost during technical difficulties with the database equipment. A Game Master (GM) will investigate and reimburse the lost item to the best of their ability.

In the future, if you wish to have an item lost during technical difficulties reimbursed, please go to the Information section after recovery is made and check if the problem was due to difficulties with the database equipment, in which case reimbursement is possible. You can then contact a GM who will investigate your case and reimburse any items that can be restored.

As of this announcement, there have been 4 technical difficulties confirmed on the database equipment.

- Aegis
http://forum.square-enix.com/ffxiv/threads/41016

- Balmung
http://forum.square-enix.com/ffxiv/threads/41176

- Hyperion
http://forum.square-enix.com/ffxiv/threads/41027

- Sargatanas
http://forum.square-enix.com/ffxiv/threads/42172

We deeply apologise for the inconvenience caused by these technical difficulties.

[NOC_EU]

We have confirmed 2 additional incidents wherein items may have been lost due to technical difficulties with the database equipment.

- All Worlds Maintenance (Apr. 25)
http://forum.square-enix.com/ffxiv/threads/43507

- Recovery from All Worlds Technical Difficulties (Apr. 26)
http://forum.square-enix.com/ffxiv/threads/43838

Please note that certain users may have had their character data rolled back during the maintenances listed above. If you wish to have an item lost during these incidents reimbursed, you may then contact a GM who will investigate your case and reimburse any items that can be restored.

* Unfortunately, we will not be able to reimburse any items that were lost due to a rollback, including items that were obtained from treasure chests.

We will be reviewing our maintenance process to ensure that these incidents do not occur in the future.

We deeply apologise for the inconvenience this may have caused.