The Lodestone Technical Difficulties (Mar. 12, 13)

[NOC_NA]

We are currently experiencing technical difficulties that are preventing character information from displaying correctly for the European data center. The issue is being investigated and addressed.

We apologize for any inconvenience this may be causing.

[Date & Time]
From Mar. 12, 2020 9:00 p.m. (PDT)
From Mar. 13, 2020 4:00 (GMT)

[Details]
・The Lodestone is not displayed correctly

[Cause]
Server equipment issue

[Affected]
・The Lodestone

[NOC_NA]

Regarding the current Lodestone technical difficulties, we are currently experiencing an issue where information for characters on European data centers may not be regularly updated on The Lodestone, the Mog Station, the FINAL FANTASY XIV Companion App, and the FINAL FANTASY XIV Forums.

In addition, we are also currently experiencing an issue where information for free companies, linkshells, cross-world linkshells, and PvP teams on European data centers are not updating properly on The Lodestone.

We apologize for the inconvenience and thank you for your patience while we address the issue.

[Date & Time]
From Mar. 12, 2020 9:00 p.m. (PDT)
From Mar. 13, 2020 4:00 (GMT)

[Details]
- Information for characters on European data centers may not be regularly updated on The Lodestone, the Mog Station, the FINAL FANTASY XIV Companion App, and the FINAL FANTASY XIV Forums.
- Information for free companies, linkshells, cross-world linkshells, and PvP teams on European data centers not updating on The Lodestone.

[Cause]
Server equipment malfunction

[Affected Services]
The Lodestone
Mog Station
FINAL FANTASY XIV Companion App
FINAL FANTASY XIV Forums

[NOC_NA]

Regarding the current technical difficulties with updating character information, we are experiencing an issue where information for characters may not update or may be displayed incorrectly on the Mog Station for Japanese and North American data centers as well as the European data centers.

The issue is currently being investigated and addressed, and new updates will follow as additional information becomes available.

We apologize for any inconvenience this may be causing

[Date & Time]
From Mar. 12, 2020 9:00 p.m. (PDT)
From Mar. 11, 2020 15:00 (GMT)

[Details]
- Information for characters on European data centers may not be regularly updated or displayed correctly on The Lodestone, the Mog Station, the FINAL FANTASY XIV Companion App, and the FINAL FANTASY XIV Forums.
- Information for free companies, linkshells, cross-world linkshells, and PvP teams on European data centers not updating on The Lodestone.
- Information for characters may not update or may be displayed incorrectly on the Mog Station

[Cause]
Server equipment malfunction

[Affected Services]
The Lodestone
Mog Station
FINAL FANTASY XIV Companion App
FINAL FANTASY XIV Forums

[NOC_NA]

During the time below, we experienced an issue where information for characters may not update or may be displayed incorrectly on the Mog Station for Japanese and North American data centers.

We are pleased to announce that the Mog Station technical difficulties listed below have been resolved and apologize for any inconvenience caused.

The issue regarding technical difficulties with the European data centers is still being investigated and addressed, and new updates will follow as additional information becomes available.

[Date & Time]
Mar. 12, 2020 9:00 p.m. to Mar. 13, 2020 7:20 p.m. (PDT)
Mar. 13, 2020 4:00 to Mar. 14, 2020 2:20 (GMT)

[Details]
・Information for characters may not update or may be displayed incorrectly on the Mog Station for Japanese and American data centers.

[Affected Service]
・Mog Station

[NOC_NA]

During the time below, we experienced technical difficulties which prevented information for characters on European data centers from updating correctly on The Lodestone, the Mog Station, the FINAL FANTASY XIV Companion app, and the FINAL FANTASY XIV Forums.

In addition, we also experienced an issue where information for free companies, linkshells, cross-world linkshells, and PvP teams on European data centers were not updating properly on The Lodestone.

The issue is now resolved, but we apologize for any inconvenience this may have caused.

Furthermore, if the character information is not displaying correctly as a result of these technical difficulties, it will be updated to the correct image by logging into FINAL FANTASY XIV with the corresponding character and changing their equipment.

[Date & Time]
From Mar. 12, 2020 9:00 p.m. to Mar. 14, 2020 12:45 p.m. (PDT)
From Mar. 13, 2020 4:00 (GMT) to Mar. 14, 2020 19:45 (GMT)

[Details]
- Character information do not update correctly on The Lodestone, the Mog Station, the FINAL FANTASY XIV Companion app, and the FINAL FANTASY XIV Forums
- Information for free companies, linkshells, cross-world linkshells, and PvP teams on European data centers not updating on The Lodestone.

[Cause]
Server equipment malfunction

[Affected Services]
- The Lodestone
- Mog Station
- FINAL FANTASY XIV Companion app
- FINAL FANTASY Forums