After Windows 10 update, no sound from speakers

[runeasgar]

I can plug in headphones and I get sound, but otherwise, nothing. This happens regardless of whether I start the game up with headphones in, or not, and even if I plug headphones in and then unplug them while playing. I've tried restarting the game and my computer multiple times. I've also checked FFXIV-specific sound settings in Windows 10 - they look fine.

I'm on Windows 10 Pro 1903. My last updates were these:
https://support.microsoft.com/en-us/...date-kb4530684
https://support.microsoft.com/en-us/...-net-framework

Happy to provide any additional information that's needed.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

The game should use the default audio device of the PC. Check the sound settings for Windows 10 and see if the updates changed anything.

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[runeasgar]

Here's the system report. I should also note that I can tab out of the game into Chrome, pull up YouTube, and I get sound out of my computer speakers.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\[redacted]\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i9-9880H CPU @ 2.30GHz (16 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1037.40.127.0.0 (iBridge: 17.16.11600.0.0,0)
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16276.152MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19220.152MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 233.055GB SYSTEM_FREEDISC_SPACE 152.244GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon Pro 5500M
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD FirePro (0x7340)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4056.055 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8138.076 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0348578.inf_amd64_c955a7a452d1bf20\B348746\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0348578.inf_amd64_c955a7a452d1bf20\B348746\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0348578.inf_amd64_c955a7a452d1bf20\B348746\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0348578.inf_amd64_c955a7a452d1bf20\B348746\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.13003.5002
SYSTEM_GRAPHICS_DRIVER_DATE 11/12/2019 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Apple Audio Device)
SYSTEM_SOUND_DEVICE_ID {60045F8D-3002-48C4-B200-491F5A8C653F}
SYSTEM_SOUND_DEVICE_NAME AppleAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7700.0003
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/5/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2856F140-0AE0-11EA-8001444553540000}
SYSTEM_INPUT_NAME Apple Multi-Touch
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {28589EF0-0AE0-11EA-8002444553540000}
SYSTEM_INPUT_NAME HID Relay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2858C600-0AE0-11EA-8003444553540000}
SYSTEM_INPUT_NAME HID Relay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2858ED10-0AE0-11EA-8004444553540000}
SYSTEM_INPUT_NAME HID Relay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2858ED10-0AE0-11EA-8005444553540000}
SYSTEM_INPUT_NAME HID Relay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2859B060-0AE0-11EA-8007444553540000}
SYSTEM_INPUT_NAME Apple Keyboard Internal USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2859D770-0AE0-11EA-8008444553540000}
SYSTEM_INPUT_NAME HID Relay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2859D770-0AE0-11EA-8009444553540000}
SYSTEM_INPUT_NAME Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2859D770-0AE0-11EA-800A444553540000}
SYSTEM_INPUT_NAME Apple Touch Bar
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
After Windows 10 update, no sound from speakers - Google Chrome
AMD:CCCSlim-CapturingWindow


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Microsoft VC++ redistributables repacked.
FINAL FANTASY XIV ONLINE
Google Update Helper
Intel(R) Trusted Connect Services Client
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Apple Software Update
AMD Settings
Intel(R) Trusted Connect Service Client x86
AMD Software
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Branding64
Intel(R) Management Engine Driver
Intel(R) Management Engine Components
AMD Problem Report Wizard
AMD Settings
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
Microsoft VC++ redistributables repacked.
Intel(R) Trusted Connect Service Client x64
Boot Camp Services


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AMD\CNext\CCCSlim\CCC.exe 00002980
C:\Program Files (x86)\AMD\CNext\CCCSlim\MOM.exe 00002BB8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001330
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001AE4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000028F0
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 0000293C
C:\Program Files\Boot Camp\Bootcamp.exe 00001C30
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000020B4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 0000209C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.36.6003.0_x64__8wekyb3d8bbwe\GameBar.exe 00002544
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.36.6003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00000CC8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19111.85.0_x64__8wekyb3d8bbwe\YourPhone.exe 000020D4
C:\Users\Josh\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001F54
C:\Windows\Explorer.EXE 00001AB8
C:\Windows\System32\RuntimeBroker.exe 000004A8
C:\Windows\System32\SecurityHealthSystray.exe 00000CF4
C:\Windows\System32\smartscreen.exe 000021A8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001EE0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001CF8
C:\Windows\system32\sihost.exe 000009CC
C:\Windows\system32\svchost.exe 00000A64
C:\Windows\system32\taskhostw.exe 00001A30

[Dynratygus]

Good morning and thank you for the reply.

Could you try doing a clean boot? To perform a clean boot for Windows 8/10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you visiting for the Final Fantasy XIV Technical Support Center

[runeasgar]

I followed these instructions, but unfortunately it did not change the behavior. I was able to reproduce all the same problems after the clean boot. I also tested to confirm that a second program (another game that came pre-installed with Windows) also has sound. FFXIV is the only application exhibiting this behavior.

[runeasgar]

Well, I'm happy to report I've solved the problem. I still don't quite understand how or why it was happening, but here's what I discovered. In my start bar, my sound shows as speakers unmuted. In my sound settings, it also showed as speakers unmuted. However, in my ADVANCED sound settings, it showed FFXIV muted. I have never gone there or changed it to mute... but... well, there you have it. So, if this happens again, I know where to look. In the meantime, I have my game sound back!