pc crashing whenever i open the game

[w061a09]

Like what the title said, it even happened when i literally open it, doesnt happened to any game but xiv, any help and suggestions? Heres the system information anyway from the launcher:https://pastebin.com/7weJDwEw

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

Unfortunately, I'm unable to see the link you provided. Can you post the System Report into the thread?

Additionally, what have you tried so far in order to alleviate the issue?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[w061a09]

alleviate no i dont think theres anything i can do with crashes my pc..?
it start happening like a week or so.ive done my windows and driver update but unfortunately it is after the crash start happening so its not involved most likely.
heres the report:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\w061a\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS P2.00
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8143.809MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16847.809MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 488.418GB SYSTEM_FREEDISC_SPACE 123.152GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 630.468GB SYSTEM_FREEDISC_SPACE 484.479GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 300.442GB SYSTEM_FREEDISC_SPACE 300.095GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4071.904 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4166
SYSTEM_GRAPHICS_DRIVER_DATE 12/6/2019 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {1FFA00B6-6EC7-4467-8A0C-70EC065720A4}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {0C6DB4AC-4988-4485-BD50-CF634FB87215}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_SOUND KG251Q (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {16AE6A26-B4A0-4F13-AD0A-96DCCB1B5A73}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {38C8354B-C8E2-4E9E-A41A-7B93830E6084}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {A104B2DA-DE03-4929-8D66-8E8BC5D0DF47}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {88FA88D0-072B-11EA-8003444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {0576AD00-0716-11EA-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0576AD00-0716-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0576AD00-0716-11EA-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Dragon’s Dogma: Dark Arisen
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
MSI Afterburner 4.6.2
Battle.net
Diablo III
Google Chrome
Mudfish Cloud VPN v5.0.6
OBS Studio
RivaTuner Statistics Server 7.2.3
Steam
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ExitLag version 3
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
7-Zip 19.00 (x64)
CCleaner
Dragon's Dogma: Dark Arisen
FINAL FANTASY XIV Online
MONSTER HUNTER: WORLD
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
NVIDIA Ansel
NVIDIA Control Panel 441.66
NVIDIA Graphics Driver 441.66
NVIDIA GeForce Experience 3.20.1.57
NVIDIA Optimus Update 38.0.2.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.2.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.1.57
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Games in SSD\STEAM\GameOverlayUI.exe 00000620
C:\Games in SSD\STEAM\Steam.exe 000026A4
C:\Games in SSD\STEAM\bin\cef\cef.win7x64\steamwebhelper.exe 00001764
C:\Games in SSD\STEAM\steamapps\common\DDDA\DDDA.exe 000026CC
C:\Games in SSD\STEAM\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001C4C
C:\Games in SSD\STEAM\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000E48
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000220C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001EF8
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002108
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000408
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00001CC0
C:\Program Files\WindowsApps\28017CharlesMilette.TranslucentTB_7.0.0.0_x86__v826wp6bftszj\TranslucentTB\TranslucentTB.exe 00002240
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.35.14003.0_x64__8wekyb3d8bbwe\GameBar.exe 0000260C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.35.14003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 000015F8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19111.85.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001C94
C:\Users\w061a\AppData\Local\Discord\app-0.0.305\Discord.exe 00001A80
C:\Users\w061a\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\downloads\ffxivupdater.exe 00002684
C:\Windows\Explorer.EXE 000011A0
C:\Windows\System32\GameBarPresenceWriter.exe 00001338
C:\Windows\System32\RuntimeBroker.exe 00000FA4
C:\Windows\System32\smartscreen.exe 0000231C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001978
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001804
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000049C
C:\Windows\system32\DllHost.exe 00001940
C:\Windows\system32\SearchFilterHost.exe 00002480
C:\Windows\system32\SettingSyncHost.exe 00001D60
C:\Windows\system32\conhost.exe 00001F08
C:\Windows\system32\ctfmon.exe 00000A44
C:\Windows\system32\sihost.exe 0000053C
C:\Windows\system32\svchost.exe 00001AD0
C:\Windows\system32\taskhostw.exe 000009F0
D:\Software here\MSI Afterburner\MSIAfterburner.exe 000005E0
D:\Software here\RivaTuner Statistics Server\EncoderServer.exe 00001F38
D:\Software here\RivaTuner Statistics Server\RTSS.exe 00001E1C
D:\Software here\RivaTuner Statistics Server\RTSSHooksLoader64.exe 00001FC8

[Einmimiria]

Thank you for the reply w061a09.

You may want to try some of the following:

1) Remove any overlays that may be active and close any unnecessary programs.

2) Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

3) Reinstall the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.