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  1. 12-11-2019 01:02 AM #1
    Khalithar
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    Join Date
    May 2015
    Posts
    2,555
    Character
    Khalith Mateo
    World
    Mateus
    Main Class
    Paladin Lv 100

    Software token removal.

    I attempted to login to the game a few times and it didn't work, it then said that my login attempts to the game had failed. I realized that my software token is out of sync so I went to remove it using the emergency password provided to me.

    However when I attempted to remove the token it said that my information is incorrect. I'm wondering if this is because I attempted to change my password on my account or if the login is disabled from too many failed attempts. It also locked me out of the software token removal because my login attempts were incorrect too many times. =/
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  2. 12-11-2019 04:19 AM #2
    Angus
    Player
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    Join Date
    Sep 2011
    Posts
    106
    Character
    Colonel Angus
    World
    Hyperion
    Main Class
    Black Mage Lv 90
    Try customer service 858-790-7529
    (0)
    https://na.finalfantasyxiv.com/lodestone/character/350413/
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  3. 12-11-2019 12:04 PM #3
    Khalithar
    Player
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    Join Date
    May 2015
    Posts
    2,555
    Character
    Khalith Mateo
    World
    Mateus
    Main Class
    Paladin Lv 100
    Quote Originally Posted by Angus View Post
    Try customer service 858-790-7529
    I did. Very nice lady on the phone took care of it for me.
    (2)
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