Frame Limiter not locking framerate correctly in dx11 borderless and windowed

[Soul3cho]

Date & Time: Started 2 weeks ago. No change since then

When in dx11 borderless or windowed modes the ingame framerate limiter does not lock correctly

On 144hz for example
Locking to 72: locks it to 47
Locking to 36: locks it to 27

On 120hz
Locking to 60: locks it to 40
Locking to 30: locks it to 22

In full screen the framerate locks as usual

The If i set my monitor resolution to 60hz the framerate locks normally
But any hz above show the issues described

Frequency: Constant
World name: Phoenix but occurs all worlds
Character name: Suni pastel but occurs all characters
Retainer name: none
NPC name: None
Monster name: None
Class/Level: 80 Red Mage
Party or solo: solo
In-game time: abut 20:00 server time
Area and coordinates: Was in Gridania
Housing: None
Steps:
1. Issue began when logging in
2. Has maintained ever since
3. Have attempted to update/revert or reinstall nvidia drivers to no change
4. Reset window to no change
5. Reinstalled ffxiv to no change


Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Soul3cho\Documents
FINAL FANTASY XIV ONLINE X:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 781.250GB SYSTEM_FREEDISC_SPACE 199.501GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 976.562GB SYSTEM_FREEDISC_SPACE 441.490GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 105.077GB SYSTEM_FREEDISC_SPACE 90.022GB
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SYSTEM_STORAGE Z:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 1927.403GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
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SYSTEM_GRAPHICS_VRAM 11127.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.311 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ce6986b5cb15d20\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ce6986b5cb15d20\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ce6986b5cb15d20\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ce6986b5cb15d20\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4141
SYSTEM_GRAPHICS_DRIVER_DATE 11/20/2019 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_SHARED_VRAM 8155.311 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ce6986b5cb15d20\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ce6986b5cb15d20\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ce6986b5cb15d20\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ce6986b5cb15d20\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4141
SYSTEM_GRAPHICS_DRIVER_DATE 11/20/2019 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (HyperX 7.1 Audio)
SYSTEM_SOUND_DEVICE_ID {A05D3A96-49C1-41A0-8003-713ED010CAFB}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND XB271HU (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0C149FCF-09F2-4FAF-84BF-91D9BA01B8CC}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND SCEI MONITOR (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7292821C-E8FA-4D0F-8181-9BF88BDBFA37}
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SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
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SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8302
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/14/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
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SYSTEM_INPUT_NAME Razer Naga Trinity
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SYSTEM_INPUT_NAME Razer Naga Trinity
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SYSTEM_INPUT_NAME Razer Naga Trinity
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SYSTEM_INPUT_NAME Razer Naga Trinity
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SYSTEM_INPUT_NAME Antlion Wireless Microphone
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SYSTEM_INPUT_NAME HyperX 7.1 Audio
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Welcome to the "In-Game Bugs" Forum! (READ THIS FIRST) - Google Chrome
#pokénerds - Discord
Microsoft Edge
Microsoft Edge
Settings
Settings
Microsoft Text Input Application
Steam
Microsoft Edge
League of Legends


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.2
Google Chrome
Razer Synapse
RivaTuner Statistics Server 7.2.3
Steam
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Launcher Prerequisites (x64)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
VLC media player
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
NVIDIA Ansel
NVIDIA Control Panel 441.41
NVIDIA Graphics Driver 441.41
NVIDIA GeForce Experience 3.20.1.57
NVIDIA Optimus Update 38.0.2.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.2.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.1.57
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\GShade\GShade Update Reminder.exe 000007A8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000032C0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001844
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000017B4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000012AC
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00001CA4
C:\Program Files (x86)\Steam\Steam.exe 00003834
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001BBC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002908
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000017EC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001BE0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001484
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19071.17920.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000EA8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19102.525.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001A00
C:\Users\Soul3cho\AppData\Local\Discord\app-0.0.305\Discord.exe 0000049C
C:\Users\Soul3cho\AppData\Roaming\uTorrent\helper\helper.exe 00003234
C:\Users\Soul3cho\AppData\Roaming\uTorrent\uTorrent.exe 00001E8C
C:\Users\Soul3cho\AppData\Roaming\uTorrent\updates\3.5.5_45395\utorrentie.exe 00000B94
C:\WINDOWS\Explorer.EXE 00003384
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000E3C
C:\WINDOWS\system32\DllHost.exe 00000538
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00000E08
C:\WINDOWS\system32\SettingSyncHost.exe 000029D8
C:\WINDOWS\system32\browser_broker.exe 000041D4
C:\WINDOWS\system32\conhost.exe 00003344
C:\WINDOWS\system32\sihost.exe 000007F0
C:\WINDOWS\system32\svchost.exe 00001794
C:\WINDOWS\system32\taskhostw.exe 00003BC8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000025AC
C:\Windows\System32\CompPkgSrv.exe 000031D4
C:\Windows\System32\GameBarPresenceWriter.exe 0000050C
C:\Windows\System32\MicrosoftEdgeCP.exe 00001D04
C:\Windows\System32\RuntimeBroker.exe 000033FC
C:\Windows\System32\SecurityHealthSystray.exe 00001C28
C:\Windows\System32\SystemSettingsBroker.exe 00002A10
C:\Windows\System32\smartscreen.exe 000032B4
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001D74
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000F08
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002F0C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00003F6C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001B10
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002FD8
X:\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00002520
X:\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 000008B4
X:\League\LeagueClient.exe 00001C48
X:\League\LeagueClientUx.exe 00001700
X:\League\LeagueClientUxRender.exe 00001D1C
X:\Riot Games\Riot Client\RiotClientCrashHandler.exe 000032C4
X:\Riot Games\Riot Client\RiotClientServices.exe 00002FE8
X:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000864
X:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002CEC

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: Desktop
Laptop Model Number: N/A

Gamepad Manufacturer: Use Keyboard and Mouse
Gamepad Model Name: N/A
Gamepad Part Number: N/A

Browser Information
- Name and version of the browser currently in-use:
Google Chrome version 78.0.3904 (64bit)
- Internet Explorer Version:
Microsoft Edge Browser 44.18362.449.0
------------------------------------------------------

[Lupopidari]

Hi Soul3cho,

Thank you for your detailed issue report, sorry to hear about the frame limiter issues you're experiencing. Based on a previous issue report, describing a similar problem while using a 144Hz display, could you attempt the below troubleshooting and let us know whether it made a difference?

- Disconnect all peripherals except screens, mouse and keyboard (controller, headset, microphone, all other alternative input methods). Restart your computer, launch the game, confirm whether frame limiter is working as intended.

- If frame limiter is not working as intended, please follow the below steps, then verify frame limiter functionality again.

- Press Windows Key+R
- Type msconfig and press Enter
- This will load the System Configuration Utility
- On the General tab
- Click Selective Startup
- Clear the box next to "Load Startup Items"
- On the Services tab
- In the bottom left, click the box next to "Hide all Microsoft services" (VERY IMPORTANT)
- Click on "Disable All"
- Click Apply
- Click OK
- Reboot your PC

Thank you and best regards,

Lupopidari

[Soul3cho]

Hi

this was already done via email support and nothing happen at which point i was instructed to raise the report here

All resolutions above 60hz in windowed and borderless result in the same.
The frame limiter caps it at a lower rate - as i have previously mentioned

if i set it to 144hz and try to cap to half it caps it to 47/48
if i set it to 120hz and cap it to half it caps it to 40

The next instructions was what i was told to do via email and nothing happened, i came back on this and then was told to post this here

Please assist

[Lupopidari]

Hi Soul3cho,

I've reviewed your support tickets before replying to you here, and it seems that disconnecting peripherals was not tried (you did mention disconnecting your second screen, which is why I excluded it in my reply here). We did try a selective startup, but the selective startup I'm suggesting should be done after unplugging all peripherals, and only if the issue is not resolved by the first step to begin with.

Best regards,

Lupopidari

[Soul3cho]

Hi

i just did the steps above unplugging literally everything apart from my mouse and main monitor and everything stayed the same
Same as before

Please assist

[Soul3cho]

I can see similar issues with other people be it in the forums http://forum.square-enix.com/ffxiv/threads/369828
Or in outside threads but no answer

This also is only happening with ffxiv, everything else is locking fine with ingame limiters with 0 issues

[Soul3cho]

Please see example of issue ocurring https://www.youtube.com/watch?v=2ru9...ature=youtu.be
Sent via email also

hope you can assist

[Soul3cho]

Hi
Upon another look it would seem the framerate values the limiter is capping to are 1/3 of the set values rather than 1/2 for example
40 instead of 60 out of 120

Putting this here in case it is relevant
Still awaiting assistance, please help

[Soul3cho]

dont know if this was just archived or something but would appreciate support