Keyboard repeating input

[Faboert]

Hello everyone,

I'm having this issue with FFXIV. It doesn't occur in any other games or outside of the game. I'm playing FFXIV for Windows.

The issue:
On average every 10 minutes, I lose control of my keyboard. It seems to be stuck on the last input. For example, if I was running in a direction, my character will keep running that way, or if I was typing, the last letter pressed would be constantly pressed like so: aaaaaaaaaaaaa . When that problem occurs, I can't input anything through my keyboard whether it's movement or action from my bar. I can't alt-tab out of the game. The mouse, though, is still working I can click through my inventory for example.

The attempted solutions:
Unplugging and replugging solves the issue, but it takes long enough that I usually die if I was in a boss fight before I solve it.
Running as an administrator doesn't work
I tried with a different mouse
I tried to contact Square Enix support, but they directed me here.
Someone told me that clicking through their inventory solved their issue. It doesn't for me.

Let me know if I can give you more information to solve this issue.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Does this issue happen when a different keyboard is used?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Faboert]

No other keyboard is available for testing.
If it was truly and hardware issue, I believe I would have trouble with other softwares than FFXIV.

[Dynratygus]

Good morning and thank you for the reply.


Could you try updating the drivers for the keyboard? Also were any updates or changes made to the PC that coincide with the issue?


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[StouterTaru]

Have you tried using a different USB port for your keyboard?

[Caitlinzulu]

Have you tried disabling the root usb Enumerator In device manager. Whatever the proper English name is. The one which lists all the hardware in your system

[Faboert]

You were right. Installing the drivers solved the issue.

I will write it down for posterity:
The Logitech G110 Keyboard needs the Logitech software to work properly on Windows 8 and above, for games like FFXIV and WoW.