DirectX 9 & 11 Crashes

[NekoKhilo]

EDIT 2: My game was working OK today, even with dx11, I'm not sure if the recent patch made a difference, but the only other change I made was downgrading my bios back to a few versions earlier and then I had no crashes today. If this was the fix, I'm confused as to why it would have been causing directX issues in only this specific game... You would think the error would be far more frequent and in all games using directX... I'll update this post again if I experience any more crashes but fingers crossed this has fixed it...

As a lot of people have been posting recently, I've also been experiencing continuous game crashes, irrespective of whether the game is run in DirectX 9 or 11.

The crashes occur at completely random times, sometimes within seconds of loading in, sometimes I can play for 15 minutes before it crashes. Here is a link to the screenshots of a bunch of different error messages I have seen (I also had the generic directx 11 error messages, but I didn't screenshot those): https://imgur.com/a/vYnbkBf

My PC was recently built and this is the only game I have any issues with, my specs are:

-2080TI
-Ryzen 3700x
-16GB DDR4 DRAM 3200MHz
-msi x570-a pro

All of my drivers are up to date, and working perfectly fine. I have performed tests to verify I have no issues with the RAM too.

I have tried every solution I can possibly find/think of, not limited to:
- Capping/Uncapping the framerate
- Playing in windowed/borderless/fullscreen
- Running in Compatibility Mode
- Running as Administrator
- Changing the game folder name and forcing it to recreate the profile
- Never Alt-tabbing out
- Reinstalling the game
- Underclocking/Overclocking the GPU
- Lowering/Increasing the RAM frequency
- Reinstalling all Nvidia Drivers (after uninstalling them and clearing the registry using CCleaner and guru3d ddu)
- Reinstalling windows 10 (and only installing the game and drivers)
- Performing a 'clean boot'
- Disabling all overlays
- Moving the game from SSD to HDD

The game is almost unplayable for me at this point without the fear of crashing, and clearly from the influx of people complaining about this issue, it is a bug in the game and not with my PC. Considering i'm paying and unable to safely play the game at the minute, I do hope that a fix is presented swiftly.

EDIT: It's also worth noting that a lot of the crashes don't display any error messages, the game just completely freezes up and then closes and adds an exception to the event viewer logs (a couple of the Exception codes were 0xc0000409 and 0xc0000005 if it's of any use).

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

In the screenshots you provided, the graphics drivers are listed in the error report. Since you already tried reinstalling the drivers, it may be that something is interfering with them as they are interacting with the game.

I'd suggest trying a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game. Also, remove any overlays that may be present along with closing any unnecessary programs.

If you haven't already, try removing the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[hynaku]

That doesn't help to stop them. Should check out what on game changes at 2:30pm. pst. because that right when started to get hit by them today. I was in same area for over 2 hour and had none at all then bam got hit with one right after another. I was in pyros when they started up at 2:30pm.

[NekoKhilo]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

In the screenshots you provided, the graphics drivers are listed in the error report. Since you already tried reinstalling the drivers, it may be that something is interfering with them as they are interacting with the game.

I'd suggest trying a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game. Also, remove any overlays that may be present along with closing any unnecessary programs.

If you haven't already, try removing the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Thank you for the response, I still encounter the same errors after a clean boot, I have no overlays running, I'd also tried removing the local save folder, none of these changes prevented the game from freezing/crashing. It has just crashed another two times today, once whilst using the market board and another whilst stood in the QuarryMill. Are there any updates on whether the bug causing the crashes has been located?

[Dynratygus]

Good morning and thank you for the reply.

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[NekoKhilo]

Good morning and thank you for the reply.

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Hello, I reinstalled windows, updated my drivers and ran the game and crashed once almost immediately after logging in and again within 5 minutes of playing.

Here is my system report:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\NekoKhilo\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS H.50
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16333.145MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19277.145MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.387GB SYSTEM_FREEDISC_SPACE 1707.175GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.333GB SYSTEM_FREEDISC_SPACE 231.907GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 1523.457GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY8
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11048.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.572 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba3f490ca47b4a0b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba3f490ca47b4a0b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba3f490ca47b4a0b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba3f490ca47b4a0b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4112
SYSTEM_GRAPHICS_DRIVER_DATE 10/24/2019 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY9
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11048.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.572 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba3f490ca47b4a0b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba3f490ca47b4a0b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba3f490ca47b4a0b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba3f490ca47b4a0b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4112
SYSTEM_GRAPHICS_DRIVER_DATE 10/24/2019 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (USB Audio Device)
SYSTEM_SOUND_DEVICE_ID {A08F6A95-1A7A-4D9D-9DDF-057AB7BD8114}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND XB271HU (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {10AD57EB-2655-4964-ABD5-41C5D112945E}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {30BD7831-9BD2-410D-9509-E4283BC14A6B}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND BenQ GL2450H (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E13567E1-D0CC-427F-BBBC-6D612262C96C}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BCD04C0-0196-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BCD79F0-0196-11EA-8003444553540000}
SYSTEM_INPUT_NAME AMD SR4 lamplight Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BCDA100-0196-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BCDEF20-0196-11EA-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BCDEF20-0196-11EA-8006444553540000}
SYSTEM_INPUT_NAME AMD SR4 lamplight Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BCE1630-0196-11EA-8007444553540000}
SYSTEM_INPUT_NAME CYRM02p0303h00E0r0100
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BCE3D40-0196-11EA-8008444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BCE6450-0196-11EA-8009444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BCEB270-0196-11EA-800A444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BCEB270-0196-11EA-800B444553540000}
SYSTEM_INPUT_NAME USB Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BCED980-0196-11EA-800C444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BCF0090-0196-11EA-800D444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Avast Free Antivirus
Google Chrome
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
NVIDIA Graphics Driver 441.12
NVIDIA GeForce Experience 3.20.1.57
NVIDIA Optimus Update 38.0.2.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.2.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.1.57
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001A1C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001D5C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002C2C
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00002994
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002FE4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000011A0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.35.152.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00003320
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.35.152.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000011AC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_2.26.14003.0_x64__8wekyb3d8bbwe\GameBar.exe 00001E1C
C:\Users\NekoKhilo\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000016EC
C:\WINDOWS\Explorer.EXE 00000E20
C:\WINDOWS\system32\ApplicationFrameHost.exe 000004C0
C:\WINDOWS\system32\DllHost.exe 00000B08
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00002DA4
C:\WINDOWS\system32\SearchProtocolHost.exe 000025D8
C:\WINDOWS\system32\backgroundTaskHost.exe 000011C4
C:\WINDOWS\system32\browser_broker.exe 000026C4
C:\WINDOWS\system32\conhost.exe 00001884
C:\WINDOWS\system32\sihost.exe 000006CC
C:\WINDOWS\system32\svchost.exe 00001A5C
C:\WINDOWS\system32\taskhostw.exe 000001FC
C:\Windows\System32\MicrosoftEdgeCP.exe 00003358
C:\Windows\System32\RuntimeBroker.exe 000015A8
C:\Windows\System32\SecurityHealthSystray.exe 00002764
C:\Windows\System32\smartscreen.exe 00000FAC
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000910
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001854
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001870
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000FBC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000051C

[NekoKhilo]

Bumping this as I've still not had a response/acknowledgement of there being an actual issue, but thought I might as well list even more things I've done to verify this isn't a problem on my end (if it somehow is then it's incredibly well hidden, but given others have the issue I doubt I'm wrong...)

- Everything listed in the original post
- Changing config files to set anything related to dx11 to have a 0 value (I actually thought this worked, the game ran for almost 3 hours, but then went back to the same errors constantly with nothing changed)
- Swapped out my 2080ti for my old 980ti, still crashed
- ran memtest86, verified there was 0 errors with the RAM
- ran benchmarking software at the highest settings to test for any potential directX or instability issues, they all ran fine, no issues)

I can't think of anything else to try at this point... The fact that everything else works perfectly fine and issues only arise when playing FF14 indicates to me that it is a bug in the game... I would be grateful if a member of the support team could at least inform us all that someone is actually looking into this potential issue?

[hynaku]

Seems like everyone that's having these dx11 errors has windows 10. Something in the 5.1 patch is not compatible with windows 10.