Main character stuck "Now Loading"

[Snagglepuss]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: Wednesday 10/30/2019 about 7:00 PM PST
Frequency: Constant since 10/30/2019
World name: Gilgamesh
Character name: Situational Awareness
Retainer name:
NPC name:
Monster name:
Class/Level: Scholar/80
Party or solo: solo
In-game time:
Area and coordinates: Il Mheg (Got stuck entering into the new Beast Tribe area)
Housing:
Steps:
1. Tried to load into Beast Tribe area
2. FFXIV crashed to desktop
3. Tried loading into Beast Tribe area running FFXIV as admin
4. Stuck "Now Loading"
5. Has been like this every since
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Xfinity
- Modem maker/model number: NetGear/C7000v2

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz (12 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS A01
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8079.535MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 13967.535MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1861.967GB SYSTEM_FREEDISC_SPACE 1597.264GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 574.137GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 770
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 770
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1945.063 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4039.768 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_3fed7371b3736158\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_3fed7371b3736158\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_3fed7371b3736158\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_3fed7371b3736158\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2019 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 770
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 770
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1945.063 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4039.768 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_3fed7371b3736158\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_3fed7371b3736158\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_3fed7371b3736158\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_3fed7371b3736158\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2019 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Razer Kraken 7.1 Chroma)
SYSTEM_SOUND_DEVICE_ID {1106E638-4E6A-4012-A840-FD15939CCDAE}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/7/2014 00:00:00
SYSTEM_SOUND Speakers (Sound Blaster Recon3Di)
SYSTEM_SOUND_DEVICE_ID {7CBE89E4-944E-413C-8A9A-757CAE428ED9}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0101.1048
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/1/2016 00:00:00
SYSTEM_SOUND SPDIF-Out (Sound Blaster Recon3Di)
SYSTEM_SOUND_DEVICE_ID {E0062085-3734-4D6E-97C4-FEB30E8EE00A}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0101.1048
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/1/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0435D620-CE76-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04364B50-CE76-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04364B50-CE76-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0415DFE0-0203-11E8-8008444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04367260-CE76-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04165510-0203-11E8-8009444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04167C20-0203-11E8-800A444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0416A330-0203-11E8-800B444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {041591C0-0203-11E8-8006444553540000}
SYSTEM_INPUT_NAME Razer Kraken 7.1 Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0415B8D0-0203-11E8-8007444553540000}
SYSTEM_INPUT_NAME Razer Kraken 7.1 Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


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Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use: Microsoft Edge 44.18362.449.0
- Internet Explorer Version:

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■ PS4 Specs

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- Model Number:

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- Model Number:

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-Type:
-Maker:
-Model Number:

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Does this error ever result in the game crashing? Do you receive any kind of error message?

You may want to try a reinstall of the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Snagglepuss]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Does this error ever result in the game crashing? Do you receive any kind of error message?

You may want to try a reinstall of the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I have gotten two errors. The first one happened the first day, last Tuesday. The second error happened the following day. Since then I have gotten no errors. I either have the client crash to desktop after loading into my main for about 10 seconds or just stays stuck on "Now Loading".

Error #1:

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2019-10-23_10:47

ffxiv.exe+1A9A72
ffxiv.exe+1A7CA8
ffxiv.exe+7FDBB
ffxiv.exe+812D0
ffxiv.exe+16F4B8
ffxiv.exe+16FF19
ffxiv.exe+1700C2
ffxiv.exe+7E69D

Error #2:

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2019-10-23_10:47

ffxiv.exe+D2A981
ffxiv.exe+E45DAA
ffxiv.exe+E45A03
ffxiv.exe+E6C02F
ffxiv.exe+DDFF26
ffxiv.exe+DDF1E9
ffxiv.exe+D5423B
ffxiv.exe+DE4377

As the title states, this only happens with my main character. Alts have no issue loading into the game no matter the server/data center.

I did try a reinstall last Friday. The issue persisted.

I have been told that my character may just be stuck loaded into the game with the server unable to recognize that it is not logged out. Also been told that it is a matter that I may have to just wait till it pops my character out the ETA for this is unknown. It has been almost a week.

Can't a GM just move my character to fix this? In basically every other game I have played where similar issues happen that is one of, if not the first thing they do and has worked every time for me.

[Dynratygus]

Good morning and thank you for the reply.

If you have not done so already, could you try doing a cleanboot? Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Snagglepuss]

Good morning and thank you for the reply.

If you have not done so already, could you try doing a cleanboot? Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

I have tried this and still nothing. Also, I tried not booting from my SSD and still had the same issue when using HDD. Tried going to DX9 from 11 and again still stuck "Now Loading". Once every 15 or so log in attempt I get a no error crash to desktop but mostly just stuck on the loading screen.