Error 90002 every 10 minutes or so

[MarisaLover]

Greetings

Last Sunday (13th oct) and today (15th oct) I've been getting disconnected from the server with an error 90002. Happens roughly every 10 minutes. Sometimes more often, sometimes less.

Was fine on Monday. Happened around 4-7pm server time, but I wasnt playing at the other time. I was also getting error 90001 and I believe 90006 on Sunday, but only 90002 today.

Happens both inside and outside instances. I'm not running any proxy or VPN

I am playing on Phoenix server. Tracert results showed nothing odd.


I dont get any disconnects in other online games.
pinging server IP showed some packet loss

245 - sent, 242 - received, 3 - lost
(1% loss)

There was a packet at a time of another disconnect (Request timed out)


Considering 3 other threads with similar issues (although I dont experience any lag) it doesnt seem like an issue on my or my ISP side.

I've verified that the followed ports are open.

Open the following ports ranges on your router:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Anything else I can do?

Some tech info:
Ethernet LAN to a router

Windows 10 Home
x64 version of a game (steam)
i7-7700HQ @ 2.80 hz
gtx 1050 ti mobile (laptop)
32 GB SODIM DRR4 RAM @ 2400MHz

Any other info to provide?

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Are you connected directly to the router or are you using WIFI? Where in game do you get disconnected? Is the Final Fantasy XIV application allowed through the fire wall?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[MarisaLover]

As per my first post I'm connected to the router via Ethernet cable and disconnects happen seemingly without a pattern. Both inside instanced duties and outside. Being in the area with low player count (FC house) or in a populated instance (limsa/eulmore) seemingly has no impact
It is allowed through the firewall.

Could tell me what causes the game to return this exact error? Is it related to the packet loss I've mentioned?
Can it be caused by a high bandwidth load during evenings? This, however, hasn't been the case for the couple of years that I've played the game. My up/down speed still stays relatively high at 90 Mbps

[MarisaLover]

Another day another disconnect

This time no packet timeouts at a time of disconnect, doesnt seem like it has anything to do with the issue.

I've tried the following. No disconnects for an hour+, so fingers crossed.
Althought i dont really understand what does it have to do with connection issues.

Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

Thanks for the help I guess lol