FINAL FANTASY XIV Has Stopped Working...

[Antanias]

I keep seeing the message that's in this thread's title pop up whenever I'm playing. Re-installed twice, but getting that message just shortly after I log on. Had my computer for only half a year, but here are the specs (I don't OC).

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 Home Premium Edition Service Pack 1 64bit (build 7601)
Processor Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz
Number of Processors Logical Core Count 8 Physical Core Count 4
BIOS BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
Language English (Regional Setting: English)
Physical Memory 8168.859MB
Virtual Memory 2047.875MB
Page File 16335.914MB
Storage C:\ Hard Disk Drive Total Disk Space 931.413GB Free Disk Space 873.163GB
DirectX Version DirectX 11
Graphic Device(s) NVIDIA GeForce GTX 570
+Device \\.\DISPLAY1
+Chip GeForce GTX 570
+Maker NVIDIA
+Video Memory 1248.438 MB
+Shared Video Memory 2815.848 MB
+DAC Type Integrated RAMDAC
+Display Mode 1176 x 664 (32 bit) (60Hz)
+Driver nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
+Driver Version 8.17.0012.8026
+Driver Date 8/3/2011 3:50:00 AM
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported

Any ideas as to why I'd be getting this message?

[Raldo]

Does it tend to happen when you're doing something specific or when you are in a specific region? For example, this issue error pops up for me with moderate frequency when I alt-tab to a different program or when I select 'Exit Game'.

[Antanias]

Does it tend to happen when you're doing something specific or when you are in a specific region? For example, this issue error pops up for me with moderate frequency when I alt-tab to a different program or when I select 'Exit Game'.

Happens more often in Ul'dah, but even then I can stay connected w/ events and the ilk happening. I've afk'ed near the decorations w/o any problems.

[Soukyuu]

Might be a file corruption issue.
Get a md5 filechecker (for example this one) and verify your files.
Here is the list of checksums (from my client): http://www.mediafire.com/?u6a6db0mtrn68pc

With that said, sometimes the game crashes when the server crashes. If you see a lot of players logging in after you relog then it's probably Ul'dah crashing (happened on Trabia a few times, and we are less populated than Besaid I believe)

[Antanias]

I did a fresh reinstall and I got the same issue, but then I moved my character out of Ul'dah and managed stay connected. Ty both for the info

[Atriamithra]

ok so this error appears randomly, and this time I cant even appear in the world. It starts loading where my character is and then stops. Now im gunna post my error report if anyone could tell me whats wrong i would love to know cuz this is happening on more then one of my Pcs. I have all drivers updated to the newest point as well as directx. My graphics cards can take them game, i have more then enough memory, nothing is overheating i just do not know what to do anymore.

Log Name: Application
Source: Application Error
Date: 2/26/2012 4:52:52 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ********
Description:
Faulting application name: ffxivgame.exe, version: 1.0.0.0, time stamp: 0x4f276b30
Faulting module name: AcXtrnal.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bd98a
Exception code: 0xc0000374
Fault offset: 0x00008518
Faulting process id: 0x5a0
Faulting application start time: 0x01ccf4d943461360
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivgame.exe
Faulting module path: C:\Windows\AppPatch\AcXtrnal.DLL
Report Id: 9cb7d9c1-60cc-11e1-a5fa-002618a288e6
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-02-26T22:52:52.000000000Z" />
<EventRecordID>44156</EventRecordID>
<Channel>Application</Channel>
<Computer>kmac2k21</Computer>
<Security />
</System>
<EventData>
<Data>ffxivgame.exe</Data>
<Data>1.0.0.0</Data>
<Data>4f276b30</Data>
<Data>AcXtrnal.DLL</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bd98a</Data>
<Data>c0000374</Data>
<Data>00008518</Data>
<Data>5a0</Data>
<Data>01ccf4d943461360</Data>
<Data>C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivgame.exe</Data>
<Data>C:\Windows\AppPatch\AcXtrnal.DLL</Data>
<Data>9cb7d9c1-60cc-11e1-a5fa-002618a288e6</Data>
</EventData>
</Event>

[Raldo]

Are you the OP on a different account, or a completely new person? The error details don't really say much, and if you're new, we'd need to see some PC stats (graphics card, OS, RAM, settings, etc.).

[tymora]

C:\Windows\AppPatch\AcXtrnal.DLL checks peripheral devices. So unplug all your USB, Bluetooth...etc etc devices until you find the culprit, is probably a good way to start debugging.

I doubt this is FFXIV's problem, but rather a driver issue somewhere.

Or perhaps Event Viewer might give you a clue where it is failing.

[Antanias]

Are you the OP on a different account, or a completely new person? The error details don't really say much, and if you're new, we'd need to see some PC stats (graphics card, OS, RAM, settings, etc.).

Not a new person, been playing on/off since Oct. 2010. Became more active back before 1.19 hit

[Fiosha_Maureiba]

ok so this error appears randomly, and this time I cant even appear in the world. It starts loading where my character is and then stops. Now im gunna post my error report if anyone could tell me whats wrong i would love to know cuz this is happening on more then one of my Pcs. I have all drivers updated to the newest point as well as directx. My graphics cards can take them game, i have more then enough memory, nothing is overheating i just do not know what to do anymore.

Log Name: Application
Source: Application Error
Date: 2/26/2012 4:52:52 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ********
Description:
Faulting application name: ffxivgame.exe, version: 1.0.0.0, time stamp: 0x4f276b30
Faulting module name: AcXtrnal.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bd98a
Exception code: 0xc0000374
Fault offset: 0x00008518
Faulting process id: 0x5a0
Faulting application start time: 0x01ccf4d943461360
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivgame.exe
Faulting module path: C:\Windows\AppPatch\AcXtrnal.DLL
Report Id: 9cb7d9c1-60cc-11e1-a5fa-002618a288e6
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-02-26T22:52:52.000000000Z" />
<EventRecordID>44156</EventRecordID>
<Channel>Application</Channel>
<Computer>kmac2k21</Computer>
<Security />
</System>
<EventData>
<Data>ffxivgame.exe</Data>
<Data>1.0.0.0</Data>
<Data>4f276b30</Data>
<Data>AcXtrnal.DLL</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bd98a</Data>
<Data>c0000374</Data>
<Data>00008518</Data>
<Data>5a0</Data>
<Data>01ccf4d943461360</Data>
<Data>C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivgame.exe</Data>
<Data>C:\Windows\AppPatch\AcXtrnal.DLL</Data>
<Data>9cb7d9c1-60cc-11e1-a5fa-002618a288e6</Data>
</EventData>
</Event>

Hi Persephone,

Can you post your system specs as well as your internet service provider?

And Antanias, is the game still regularly crashing out on you or it seems to have subsided for now?