Consistent Crashing

[Selidiv]

I'm copying the message I sent in a previous support ticket. This issue has been resolved only by way of a friend logging into my account on their PC and finishing the quest for me. The ticket was as follows:

Both in the DirectX 11 and DirectX 9 versions of the game, the quest "The Butcher's Blood" cannot progress past a conversation with Lyse. Specifically, I initiate conversation with Lyse, which triggers a cutscene. After the cutscene ends and the game loads, it crashes. At what point during the quest this conversation takes place, I do not know. I repeatedly receive the following errors from the DirectX 11 version:

ffxiv_dx11.exe+11D381D
ffxiv_dx11.exe+610AC
ffxiv_dx11.exe+5F733
ffxiv_dx11.exe+11218F0
ffxiv_dx11.exe+1122F9F
ffxiv_dx11.exe+1125A55
ffxiv_dx11.exe+44B38C
ffxiv_dx11.exe+1A0762

The DirectX 9 version gives me these errors:

ffxiv.exe+EB12AC
ffxiv.exe+5B6AB
ffxiv.exe+5A322
ffxiv.exe+58B74
ffxiv.exe+E2BEC4
ffxiv.exe+E2B3C6
ffxiv.exe+E2C821
ffxiv.exe+E2ED37

The rest of the game works perfectly, except for that one quest. I can do other sidequests, I can travel, I can do anything except for continuing in "The Butcher's Blood."

Now, a different issue has arisen. I can now not progress past a cutscene triggered by speaking to Bartholomew for the quest "A Sultana's Strings." No error messages or codes this time, just the standard:



After three clean re-installations, this problem still persists. I can travel throughout the rest of the game, complete quests, and go about normally but I cannot progress through seemingly any quest that has cutscenes.

I have used TexTools in the past along with ReShade forks such as GShade and Stormshade, but I have not so much as looked at either of these since the problems have started and after the clean re-installations through Steam.

What do I do next?

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When you reinstalled the game, did you remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV)?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Selidiv]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When you reinstalled the game, did you remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV)?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I forgot to do that. Just the entire "FINAL FANTASY XIV - A Realm Reborn" folder?

Also as for the system report:

https://pastebin.com/Lxrfjg49

I will report back once I perform another re-installation and delete the local folder.

[Selidiv]

Another crash. Did everything as instructed.

[AugustusRedwyne]

I'm getting the same crashes with the same exact error codes.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Credorion\Documents
FINAL FANTASY XIV ONLINE E:\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.5.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16253.445MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 33661.445MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 236.570GB SYSTEM_FREEDISC_SPACE 41.748GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 523.766GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.903GB SYSTEM_FREEDISC_SPACE 108.303GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8126.723 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_b67df4d626c9e7b6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_b67df4d626c9e7b6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_b67df4d626c9e7b6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_b67df4d626c9e7b6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 8254 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4973
SYSTEM_GRAPHICS_DRIVER_DATE 2/27/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (6- Logitech G933 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {5B9B796D-00D9-45FC-AD1C-C68C4EE870A9}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/8/2018 00:00:00
SYSTEM_SOUND Speakers / Headphones (Realtek Audio)
SYSTEM_SOUND_DEVICE_ID {6DDA72EB-EFDE-405E-A1AB-C436A1B84FE6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8699.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/7/2019 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {78BA290D-A7C5-4F75-BB7E-2675379F5582}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {ADB1F944-6BF0-4251-B148-574A492F197D}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF6A1710-8729-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF6A1710-8729-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF6A1710-8729-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C75974E0-8D0D-11E8-8020444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FC859B0-8722-11E8-8003444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FC96B20-8722-11E8-8005444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF6A1710-8729-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FC99230-8722-11E8-8007444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF6A1710-8729-11E8-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FC99230-8722-11E8-8009444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF6A1710-8729-11E8-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7599BF0-8D0D-11E8-8021444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FC99230-8722-11E8-800A444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FC9E050-8722-11E8-800C444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FC9E050-8722-11E8-800D444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCA2E70-8722-11E8-800F444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCA2E70-8722-11E8-8010444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCA5580-8722-11E8-8012444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCA7C90-8722-11E8-8014444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCAA3A0-8722-11E8-8015444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCAA3A0-8722-11E8-8016444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCACAB0-8722-11E8-8018444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C759EA10-8D0D-11E8-8023444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Consistent Crashing - Google Chrome
Xbox Game bar
Photos
#buff-schedule - Discord
Photos
Captain Murphy
Microsoft Text Input Application
Settings
Settings
Microsoft Edge
Microsoft Edge
Microsoft Edge
Steam
NVIDIA GeForce Overlay
Microsoft Store
Microsoft Store
AlienwareTactXMacroController


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Planescape: Torment Enhanced Edition
Lords of Xulima
Anno 1503 A.D.
Anno 1701 A.D.
Anno 1602 - Creation of a New World
Anno 1404
Torment: Tides of Numenera
Intel(R) HID Event Filter
Battle.net
The Witcher 3: Wild Hunt - Blood and Wine
The Witcher 3: Wild Hunt - Free DLC program (16 DLC)
GameSpy Arcade
Hearthstone
The Witcher 3: Wild Hunt - Hearts of Stone
Heroes of the Storm
Alienware On-Screen Display
Alienware Command Center
Alienware Graphics Amplifier Software Installer
EMSC
MTG Arena
Notepad++ (32-bit x86)
OpenAL
Overwatch
Overwolf
Skype version 8.30
StarCraft
StarCraft II
Steam
Uplay
World of Warcraft
World of Warcraft Classic
Tobii Windows Interactions
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Alienware Sound Center
Alienware On-Screen Display
Tobii Bundle Requirements
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Tet Fw Files Installer
Tobii EyeX Intro
FINAL FANTASY XIV ONLINE
MTG Arena
Thunderbolt™ Software
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
VR Fw Files
Tobii IS3 Eye Tracker Driver
Tobii Eye Tracker HID package Installer
Tobii Service
Alienware Update
Google Update Helper
Microsoft VC++ redistributables repacked.
Tobii Eye Tracking
Intel(R) Dynamic Platform and Thermal Framework
Microsoft Visual C++ 2005 Redistributable
GOG Galaxy
Alienware Digital Delivery
Path of Building version 1.4.131
Microsoft Visual C++ 2005 Redistributable
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
HP Update
Epic Games Launcher
Tobii Interaction Engine Installer
Intel(R) Trusted Connect Services Client
HP Officejet Pro 8620 Help
Tobii Eye Tracking Troubleshooter Installer
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Tobii Stream Engine Service
Tobii EyeX Config
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Black Desert Online
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Launcher Prerequisites (x64)
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Update Assistant
Microsoft XNA Framework Redistributable 4.0 Refresh
Realtek PC Camera Driver
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Qualcomm 11ac Wireless LAN&Bluetooth Installer
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25017
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Tobii Eula
EMSC
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Windows Driver Package - Kionix, Inc. (kiox_ff_driver) Sensor I/O devices (06/13/2016 1.1.5.1)
7-Zip 18.05 (x64)
RSI Launcher 1.1.0
Guild Wars 2
Logitech Gaming Software 9.02
Mozilla Firefox 64.0 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office 365 - en-us
Dell SupportAssist
Evoland Legendary Edition
Coloring Game
ISLANDERS
Dota Underlords
Owlboy
Arx Fatalis
Starbound
Grim Dawn
World of Goo
Unepic
Path of Exile
A Hat in Time
Borderlands: The Pre-Sequel
Edge Of Eternity
SpellForce 3
Axiom Verge
Oceanhorn: Monster of Uncharted Seas
SEGA Mega Drive & Genesis Classics
Eden Rising
HELLDIVERS™
SpellForce: Platinum Edition
Slime Rancher
Team Fortress 2
Seven: Enhanced Edition
Quest Hunter
Borderlands 2
Arcanum
Ladykiller in a Bind
The Blackout Club
Graveyard Keeper
Tower of Time
Murderous Pursuits
My Time At Portia
Eastshade
Forager
Two Worlds II
Outward
Supraland
Void Bastards
Anno 1800
Idle Wizard
SumatraPDF
Touchpad
VLC media player
Vulkan Run Time Libraries 1.0.33.0
Vulkan Run Time Libraries 1.0.54.1
Vulkan Run Time Libraries 1.0.54.1
Vulkan Run Time Libraries 1.0.65.1
Intel(R) Management Engine Components
LauncherSetup Install
SonicMapper Install Configurator
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
AudioLaunchpad Install Configurator
Intel(R) Management Engine Driver
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Alienware Command Center
Dell SupportAssist
Free Fall Data Protection
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Rapid Storage Technology
Epic Games Launcher Prerequisites (x64)
Google Chrome
Intel(R) Chipset Device Software
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25017
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ProductDaemonSetup
Killer Wireless Driver UWD
UIInstallUpgrade
Tobii Hello3 Installer
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
HP Officejet Pro 8620 Basic Device Software
Tobii PTP Filter Driver
Microsoft Visual C++ 2005 Redistributable (x64)
CheckDevices Install Configurator
NVIDIA Ansel
NVIDIA Control Panel 430.86
NVIDIA GeForce Experience 3.19.0.107
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.107
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
NahimicSettingsConfigurator
Intel(R) Management Engine Components
Alienware Graphics Amplifier Software Installer
Microsoft VC++ redistributables repacked.
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Trusted Connect Service Client x64
Nahimic2UISetup
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25017
Intel(R) ME UninstallLegacy
Tobii Hello3 Installer
DSC/AA Factory Installer


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 000043A0
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00003FCC
C:\Program Files (x86)\GOG Galaxy\GOG Galaxy Notifications Renderer.exe 00003EC8
C:\Program Files (x86)\GOG Galaxy\GalaxyClient Helper.exe 000049C0
C:\Program Files (x86)\GOG Galaxy\GalaxyClient.exe 00003AF4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000B1C
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 00004684
C:\Program Files (x86)\Microsoft Office\root\Office16\ONENOTEM.EXE 00001D84
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00004E48
C:\Program Files (x86)\Steam\Steam.exe 000007C4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004FE4
C:\Program Files (x86)\Tobii\Tobii EyeX\Tobii.EyeX.Engine.exe 000020BC
C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher32.exe 00004BE8
C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher64.exe 00004BF0
C:\Program Files\Alienware\Command Center\AWCCServiceController.exe 0000399C
C:\Program Files\Alienware\Command Center\AlienFusionController.exe 000043F0
C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe 00004234
C:\Program Files\Dell\DellDataVault\nvapiw.exe 00003488
C:\Program Files\HP\HP Officejet Pro 8620\Bin\HPNetworkCommunicatorCom.exe 00004078
C:\Program Files\HP\HP Officejet Pro 8620\Bin\ScanToPCActivationApp.exe 0000400C
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00002EB0
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00005188
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001110
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 0000385C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00003B30
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 0000210C
C:\Program Files\WindowsApps\Microsoft.GamingApp_1906.1002.24.0_x64__8wekyb3d8bbwe\app\Xbox.exe 00004758
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001B34
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002854
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00003950
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19041.16510.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001BB4
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00004780
C:\Program Files\WindowsApps\Microsoft.XboxGameOverlay_1.42.28001.0_x64__8wekyb3d8bbwe\GameBar.exe 00004F08
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.30.20002.0_x64__8wekyb3d8bbwe\GameBar.exe 000016B8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.30.20002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00001610
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19061.410.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000284C
C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe 0000427C
C:\Users\Credorion\AppData\Local\Discord\app-0.0.305\Discord.exe 00003F08
C:\Users\Credorion\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003894
C:\Users\Credorion\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00004D80
C:\WINDOWS\Explorer.EXE 00002564
C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igfxEM.exe 000026F0
C:\WINDOWS\System32\svchost.exe 0000345C
C:\WINDOWS\system32\ApplicationFrameHost.exe 000042BC
C:\WINDOWS\system32\DllHost.exe 000001AC
C:\WINDOWS\system32\Intel\DPTF\dptf_helper.exe 00000A9C
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00002BE0
C:\WINDOWS\system32\SettingSyncHost.exe 000018DC
C:\WINDOWS\system32\backgroundTaskHost.exe 00003214
C:\WINDOWS\system32\browser_broker.exe 00002E9C
C:\WINDOWS\system32\conhost.exe 00004318
C:\WINDOWS\system32\sihost.exe 00002050
C:\WINDOWS\system32\svchost.exe 00001BBC
C:\WINDOWS\system32\taskhostw.exe 000021B0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001590
C:\Windows\System32\CompPkgSrv.exe 00002620
C:\Windows\System32\MicrosoftEdgeCP.exe 00001E1C
C:\Windows\System32\RuntimeBroker.exe 00001428
C:\Windows\System32\SecurityHealthSystray.exe 00003A10
C:\Windows\System32\smartscreen.exe 00001138
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0000372C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000030C0
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00005394
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000018D0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002AA0
E:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003E94
E:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003D94

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Selidiv, unfortunately I am unable to access the link for the system report. Could you provide the report in your next reply?

AugustusRedwyne, what have you tried to alleviate the problem ? How long has this been occurring? Where in game does the crash occur?


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Selidiv]

Here is my system report in full.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\exlin\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (4 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.9.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8058.457MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16762.457MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.187GB SYSTEM_FREEDISC_SPACE 38.434GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.255GB SYSTEM_FREEDISC_SPACE 113.565GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4029.229 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\ki125170.inf_amd64_b4d72b8af850c069\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125170.inf_amd64_b4d72b8af850c069\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125170.inf_amd64_b4d72b8af850c069\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125170.inf_amd64_b4d72b8af850c069\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.20.0016.4836
SYSTEM_GRAPHICS_DRIVER_DATE 10/16/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8047 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_ef0b382f4c9f893c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_ef0b382f4c9f893c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_ef0b382f4c9f893c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_ef0b382f4c9f893c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1967
SYSTEM_GRAPHICS_DRIVER_DATE 3/16/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers / Headphones (2- Realtek Audio)
SYSTEM_SOUND_DEVICE_ID {D8358BA0-1CCF-4B87-AB51-7EBF28C503B1}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8432
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/24/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D89E470-8845-11E8-8002444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D8A59A0-8845-11E8-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D8ACED0-8845-11E8-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D8A3290-8845-11E8-8004444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D8B4400-8845-11E8-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D8B9220-8845-11E8-800A444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D8B9220-8845-11E8-800B444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D8DDC10-8845-11E8-8023444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D8EC670-8845-11E8-802D444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D8F1490-8845-11E8-802F444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Consistent Crashing - Google Chrome
Telegram
Getting Started | HubSpot - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Intel(R) HID Event Filter
Adobe Creative Cloud
Adobe Flash Player 32 NPAPI
Adobe After Effects CC 2018
Adobe Media Encoder CC 2018
Adobe Media Encoder CC 2019
Audacity 2.3.0
Adobe Dreamweaver CC 2019
Escape from Tarkov
FileZilla Client 3.41.2
Google Chrome
HandBrake 1.1.1
Adobe Illustrator CC 2019
LAME v3.99.3 (for Windows)
Bome's Midi Translator Classic 1.6.1
Nexon Launcher
Notepad++ (32-bit x86)
NVIDIA Stereoscopic 3D Driver
OBS Studio
OpenAL
Origin
Adobe Photoshop CC 2018
Adobe Premiere Pro CC 2018
qBittorrent 4.1.3
Steam
TeamViewer 14
The Elder Scrolls Online
Uplay
WinRAR 5.60 (32-bit)
Webroot SecureAnywhere
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
FOMM 0.14.14.5
Java 8 Update 201
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706
. . .
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
McAfee WebAdvisor
Microsoft XNA Framework Redistributable 3.0
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.15.26706
Dell SupportAssist Remediation
The Sims™ 4
Java Auto Updater
Realtek Card Reader
ERA-Bundle version 2.0.2 32-bit
Dell Update
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft VC++ redistributables repacked.
Intel(R) Dynamic Platform and Thermal Framework
Intel® Driver & Support Assistant
SWF File Player
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Intel(R) C++ Redistributables on IA-32
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2017 Redistributable (x86) - 14.15.26706
Intel® PROSet/Wireless Software
Dell Digital Delivery
Microsoft Visual C++ 2005 Redistributable
Sims 4 Studio
McAfee Safe Connect
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Epic Games Launcher
Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706
MaxPayne-FixPack version 1.01
Intel(R) C++ Redistributables on Intel(R) 64
Intel(R) Trusted Connect Services Client
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Adobe Refresh Manager
Adobe Acrobat Reader DC
Battlestate Games Launcher 0.7.2.569
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT version 0.14.3
Launcher Prerequisites (x64)
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Dell Update - SupportAssist Update Plugin
Microsoft XNA Framework Redistributable 4.0 Refresh
Minecraft Launcher
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Realtek Ethernet Controller All-In-One Windows Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Vortex
ShareX
BlueStacks App Player
ComicRack v0.9.178
McAfee Security Scan Plus
Mozilla Firefox 67.0 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office 365 - en-us
Recorder Devices for ShareX 0.12.10
Speccy
Blood: Fresh Supply
Alan Wake
Max Payne
Max Payne 2: The Fall of Max Payne
Half-Life: Blue Shift
Mirror's Edge
Mass Effect
Alan Wake's American Nightmare
Max Payne 3
Source SDK
Source SDK Base 2006
Source SDK Base 2007
Half-Life 2
Fallout: New Vegas
Far Cry® 3 Blood Dragon
System Shock 2
Papers, Please
Counter-Strike: Source
Source SDK Base 2013 Singleplayer
realMyst: Masterpiece Edition
Mass Effect 2
resident evil 4 / biohazard 4
Borderlands: The Pre-Sequel
The Witcher 3: Wild Hunt
FINAL FANTASY XIII
Obduction
METAL GEAR SOLID V: GROUND ZEROES
The Secret of Monkey Island: Special Edition
Half-Life 2: Lost Coast
Elite Dangerous
Tom Clancy's Rainbow Six Siege
FINAL FANTASY X/X-2 HD Remaster
Black Mesa
Dragon's Dogma: Dark Arisen
Half-Life 2: Episode One
FINAL FANTASY VI
Fallout 2
FINAL FANTASY VII
FINAL FANTASY VIII
FINAL FANTASY XIV Online
Garry's Mod
Stardew Valley
Half-Life 2: Episode Two
Team Fortress 2
VA-11 Hall-A: Cyberpunk Bartender Action
Bayonetta
Prey
The Elder Scrolls V: Skyrim Special Edition
Borderlands 2
Half-Life: Opposing Force
Left 4 Dead 2
Warhammer 40,000: Space Marine
Duke Nukem Forever
Portal 2
Riven
DEEP SPACE WAIFU: FLAT JUSTICE
DEEP SPACE WAIFU
Forsaken Remastered
Deus Ex: Game of the Year Edition
Half-Life
Counter-Strike: Global Offensive
Vulkan Run Time Libraries 1.0.33.0
Vulkan Run Time Libraries 1.0.54.1
Microsoft Visual C++ 2005 Redistributable (x64)
Intel(R) Management Engine Components
FFXIV TexTools
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) PRO/Wireless Driver
Maxx Audio Installer (x64)
DaVinci Resolve Panels
Intel(R) Management Engine Driver
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
DaVinci Resolve
Dell SupportAssist
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Dell SupportAssist Remediation
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Dell Update - SupportAssist Update Plugin
. .
ERA-Bundle version 2.0.2 64-bit
Intel® PROSet/Wireless WiFi Software
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Quickset64
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 419.67
NVIDIA Control Panel 419.67
NVIDIA Graphics Driver 419.67
NVIDIA Optimus Update 36.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 36.0.0.0
DisplayDriverAnalyzer
NVIDIA HD Audio Driver 1.3.38.13
NVIDIA Install Application
NVIDIA Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
Intel(R) Management Engine Components
Microsoft VC++ redistributables repacked.
paint.net
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.15.26706
Intel(R) Trusted Connect Service Client x64
SmartByte Drivers and Services
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Computing Improvement Program
Blender
Intel(R) ME UninstallLegacy
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.15.26706
Update for Windows 10 for x64-based Systems (KB4023057)
DSC/AA Factory Installer


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002E04
C:\Program Files (x86)\Dell\Update\DellUpdate.exe 000069E0
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000058F0
C:\Program Files\Dell\QuickSet\quickset.exe 00002A90
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00003308
C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 00000404
C:\Program Files\Internet Explorer\IELowutil.exe 000024E8
C:\Program Files\McAfee Security Scan\3.11.1114\SSScheduler.exe 0000194C
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 0000052C
C:\Program Files\McAfee\WebAdvisor\browserhost.exe 00006190
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00004B54
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001194
C:\Program Files\ShareX\ShareX.exe 00004100
C:\Program Files\Waves\MaxxAudio\WavesSvc64.exe 000036B4
C:\Program Files\Webroot\WRSA.exe 000047F8
C:\Program Files\Windows Defender\MSASCuiL.exe 00002060
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19061.410.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003954
C:\Users\exlin\AppData\Roaming\Telegram Desktop\Telegram.exe 00003380
C:\WINDOWS\Explorer.EXE 000013DC
C:\WINDOWS\System32\DriverStore\FileRepository\ki125170.inf_amd64_b4d72b8af850c069\igfxEM.exe 00000768
C:\WINDOWS\system32\DllHost.exe 0000385C
C:\WINDOWS\system32\Intel\DPTF\dptf_helper.exe 000055C8
C:\WINDOWS\system32\SettingSyncHost.exe 00000B1C
C:\WINDOWS\system32\backgroundTaskHost.exe 00005F1C
C:\WINDOWS\system32\cmd.exe 00005E34
C:\WINDOWS\system32\conhost.exe 00005150
C:\Windows\System32\RuntimeBroker.exe 000064D0
C:\Windows\System32\smartscreen.exe 00006A54
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000047E0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\PlacesServer.exe 00001D04
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 0000521C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001E48
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000CC8
D:\Steam\Steam.exe 00002218
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003F28
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000044BC
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00004220
c:\windows\system32\sihost.exe 000045EC
c:\windows\system32\svchost.exe 00005A48
c:\windows\system32\taskhostw.exe 00000500

[AugustusRedwyne]

AugustusRedwyne, what have you tried to alleviate the problem ? How long has this been occurring? Where in game does the crash occur?

Updated the OS, graphics drivers, and ran the Direct X troubleshooter.

This is a first time install of the game on this laptop. It happens after loading into the server and being able to control the character. Sometimes it is immediate, other times up to 30 minutes later. I cannot stay connected longer than 30 minutes.

[Credorion]

3 days later I can finally post myself...

Agustus Redwyne has been posting on my behalf. I am still having crashes at random with the same set of error codes. It is still 50/50 if it happens immediately upon login or it it will occur while playing after a period of time. Most of the crashes that occur while playing are while I am in town either looking through various menus/inventory/etc or immediately upon teleportation within town.

[Nague]

i have the same issue, crashing when using a menu or dialogue like HoH NPC or when changing zone, when using a pommander etc.


I will not be following the insulting solutions of wiping my entire system and reinstalling everything because my system works for everything else and you already had a bug in your game that caused similar crashes.