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  1. #1
    Player
    GunnertheMage's Avatar
    Join Date
    Oct 2017
    Posts
    5
    Character
    Theodemar Stoutheart
    World
    Mateus
    Main Class
    Gladiator Lv 70

    An unexpected error has occured. Exiting FFXIV.

    So I was here the other day with a different error, but I solved it by reinstalling the game entirely.

    THIS time, however, is a fresh bug.

    I was fighting in the Azim Steppe, specifically the duty where you fight Sadu, and anytime I'd beat her, the game would close with this error:

    "An unexpected error has occurred. Exiting FFXIV. 2019-03-14_12:06

    ffxiv_dx11.exe+1167ACD
    ffxiv_dx11.exe+67C8C
    ffxiv_dx11.exe+66313
    ffxiv_dx11+10B5D80
    ffxiv_dx11.exe+10B742F
    ffxiv_dx11.exe+10B9EES
    ffxiv_dx11.exe+44114C
    ffxiv_dx11.exe+19E432"

    What might be the cause of this? How might I fix it? I've already checked for missing components by running DX install, and there was nothing.
    (0)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    509
    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Does this crash only happen during the duty described above? Do you experience this crash anywhere else in game? What have you tried to so far to alleviate the issue? Also could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
    '
    Hope to see you online!
    (0)

  3. #3
    Player
    GunnertheMage's Avatar
    Join Date
    Oct 2017
    Posts
    5
    Character
    Theodemar Stoutheart
    World
    Mateus
    Main Class
    Gladiator Lv 70
    Quote Originally Posted by Dynratygus View Post
    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Does this crash only happen during the duty described above? Do you experience this crash anywhere else in game? What have you tried to so far to alleviate the issue? Also could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
    '
    Hope to see you online!
    It doesn't happen anywhere else, and I've tried removing Stormshade, Textools related mods, and restarting my system. None worked.

    Here's my system information:


    Code:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
    
    MyDocument	C:\Users\Tyler Updyke\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified
    
    
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-
    
    SYSTEM_OS	Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU	Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
    SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS	F.38
    SYSTEM_LANGUAGE	English (Regional Setting: English)
    SYSTEM_MEMORY	8077.223MB
    SYSTEM_VIRTUAL_MEMORY	134217727.875MB
    SYSTEM_PAGE_FILE	24461.223MB
    SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 118.011GB    SYSTEM_FREEDISC_SPACE 35.673GB
    SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.512GB    SYSTEM_FREEDISC_SPACE 212.636GB
    SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 465.744GB    SYSTEM_FREEDISC_SPACE 109.656GB
    SYSTEM_DIRECTX_VERSION	DirectX 12
    SYSTEM_GRAPHICS	Intel(R) HD Graphics 630
    SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP	Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER	Intel Corporation
    SYSTEM_GRAPHICS_VRAM	4018.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM	4038.611 MB
    SYSTEM_GRAPHICS_DAC	Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\ki126951.inf_amd64_94804e3918169543\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki126951.inf_amd64_94804e3918169543\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki126951.inf_amd64_94804e3918169543\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki126951.inf_amd64_94804e3918169543\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION	23.20.0016.4973
    SYSTEM_GRAPHICS_DRIVER_DATE	2/27/2018 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
    SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1050 Ti
    SYSTEM_GRAPHICS_DEVICE	Unknown
    SYSTEM_GRAPHICS_CHIP	GeForce GTX 1050 Ti
    SYSTEM_GRAPHICS_MAKER	NVIDIA
    SYSTEM_GRAPHICS_VRAM	Unknown
    SYSTEM_GRAPHICS_SHARED_VRAM	SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE	Unknown
    SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_b7c595e3d0db5e79\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_b7c595e3d0db5e79\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_b7c595e3d0db5e79\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_b7c595e3d0db5e79\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION	25.21.0014.2531
    SYSTEM_GRAPHICS_DRIVER_DATE	4/8/2019 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
    
    SYSTEM_GRAPHICS_PIXEL_SHADER	
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	
    SYSTEM_SOUND	Headphones (E7 Stereo)
    SYSTEM_SOUND_DEVICE_ID	{68557DA5-B611-41F2-92E1-85DC6E93D418}
    SYSTEM_SOUND_DEVICE_NAME	BthA2DP.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.02.17134.0441
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	11/8/2018 00:00:00
    SYSTEM_SOUND	Headset (E7 Hands-Free)
    SYSTEM_SOUND_DEVICE_ID	{70A09918-E7C0-499E-80DE-332AFA01BD95}
    SYSTEM_SOUND_DEVICE_NAME	BthHfAud.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	11/8/2018 00:00:00
    SYSTEM_SOUND	Speakers (3- USB Advanced Audio Device)
    SYSTEM_SOUND_DEVICE_ID	{A33E2DB6-5017-442C-8D12-ABD4A6DD4F06}
    SYSTEM_SOUND_DEVICE_NAME	USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	4/11/2018 00:00:00
    SYSTEM_SOUND	Speaker/Headphone (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID	{FA953245-6E1C-4DFE-83EF-0366D9447E80}
    SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.8004
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	11/29/2016 00:00:00
    SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Mouse
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{E6BFCEC0-3595-11E9-8001444553540000}
    SYSTEM_INPUT_NAME	2.4G Keyboard Mouse
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 897  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{E6C9B9D0-3595-11E9-8006444553540000}
    SYSTEM_INPUT_NAME	USB Advanced Audio Device
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 1  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{E6C9B9D0-3595-11E9-8005444553540000}
    SYSTEM_INPUT_NAME	HP Wireless Button Driver
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{E6C796F0-3595-11E9-8002444553540000}
    SYSTEM_INPUT_NAME	2.4G Keyboard Mouse
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{E6CB4070-3595-11E9-8007444553540000}
    SYSTEM_INPUT_NAME	USB Advanced Audio Device
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{E6C8F680-3595-11E9-8003444553540000}
    SYSTEM_INPUT_NAME	2.4G Keyboard Mouse
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    
    
    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
    
    FFXIVLauncher
    An unexpected error has occured. Exiting FFXIV. - Mozilla Firefox
    Settings
    Settings
    #general - Discord
    Steam
    Screenshot Uploader
    Origin
    Player_s Handbook.pdf - SumatraPDF
    Uplay
    Dashlane
    Samsung Portable SSD Software
    Tropico 6
    Microsoft Store
    Microsoft Store
    Recycle Bin
    Task Manager
    Origin
    Origin
    Origin
    Origin
    Origin
    Origin
    NVIDIA GeForce Overlay
    The End
    Steam
    
    
    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
    
    Emperor - Rise of the Middle Kingdom
    7-Zip 19.00
    Adobe Flash Player 11 Plugin
    Avast Free Antivirus
    Avast Secure Browser
    Burning SoulWorker
    BYOND
    Google Chrome
    Origin
    PowerISO
    qBittorrent 4.1.5
    Samsung Portable SSD Software
    Sekiro Shadows Die Twice
    Sid Meiers Civilization VI Gathering Storm
    Steam
    SumatraPDF
    Twine 2.2.1 (remove only)
    Uplay
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Java 8 Update 201
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    The Sims 4
    Java Auto Updater
    Titanfall™ 2
    Google Update Helper
    SpaceEngine version 0.9.8.0
    Microsoft Visual C++ 2005 Redistributable
    GOG Galaxy
    Microsoft Visual C++ 2005 Redistributable
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Avast Update Helper
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Apex Legends
    osu!
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
    Lightworks
    Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    OldSchool RuneScape Launcher 1.2.7
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    7-Zip 19.00 (x64)
    ShareX
    Mozilla Firefox 66.0.3 (x64 en-US)
    Mozilla Maintenance Service
    Microsoft Office 365 ProPlus - en-us
    Hentai Crush
    ISLANDERS
    Gnomoria
    Kenshi
    Game Dev Tycoon
    Plague Inc: Evolved
    Brawlhalla
    Fantasy Grounds Demo
    Enter the Gungeon
    FINAL FANTASY XIV Online
    Stronghold Crusader HD
    Factorio
    Just Deserts
    Dungeon Painter Studio
    Risk of Rain 2
    Slay the Spire
    Borderlands GOTY Enhanced
    Synaptics ClickPad Driver
    VLC media player
    Vulkan Run Time Libraries 1.0.42.0
    Vulkan Run Time Libraries 1.0.65.1
    WinRAR 5.70 (64-bit)
    Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
    7-Zip 19.00 (x64 edition)
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Epic Games Launcher Prerequisites (x64)
    Oracle VM VirtualBox 6.0.4
    Node.js
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
    FFXIV TexTools
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    SlimDX Runtime .NET 4.0 x64 (January 2012)
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Update for Windows 10 for x64-based Systems (KB4023057)
    NVIDIA Ansel
    NVIDIA Control Panel 425.31
    NVIDIA Graphics Driver 425.31
    NVIDIA GeForce Experience 3.18.0.102
    NVIDIA Optimus Update 36.0.0.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 36.0.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.13
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.18.0.102
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    VEGAS Pro 14.0 (64-bit)
    paint.net
    MSVCRT Redists
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    
    
    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
    
    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe	00003454
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe	000036FC
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe	00001BCC
    C:\Program Files (x86)\Origin\Origin.exe	00000C14
    C:\Program Files (x86)\Origin\QtWebEngineProcess.exe	000036CC
    C:\Program Files (x86)\SumatraPDF\SumatraPDF.exe	00000EB4
    C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UplayWebCore.exe	00002398
    C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\upc.exe	00002118
    C:\Program Files\AVAST Software\Avast\AvastUI.exe	00003760
    C:\Program Files\Mozilla Firefox\firefox.exe	000028D4
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe	00002888
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe	00001BF0
    C:\Program Files\PowerISO\PWRISOVM.EXE	000035B0
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe	00000FF0
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe	0000204C
    C:\Program Files\Windows Defender\MSASCuiL.exe	000016D4
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeApp.exe	00001B04
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe	00001E80
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19021.18010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe	000027EC
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.27.0_x64__8wekyb3d8bbwe\WinStore.App.exe	00002F98
    C:\Users\Tyler Updyke\AppData\Local\Discord\app-0.0.305\Discord.exe	000039E0
    C:\Users\Tyler Updyke\AppData\Local\Microsoft\OneDrive\OneDrive.exe	000005C0
    C:\Users\Tyler Updyke\AppData\Roaming\Dashlane\Dashlane.exe	00002CC4
    C:\Users\Tyler Updyke\AppData\Roaming\Dashlane\DashlanePlugin.exe	00002E2C
    C:\WINDOWS\Explorer.EXE	00001CF0
    C:\WINDOWS\System32\DriverStore\FileRepository\ki126951.inf_amd64_94804e3918169543\igfxEM.exe	00001E38
    C:\WINDOWS\TEMP\DPTF\esif_assist_64.exe	00001BD0
    C:\WINDOWS\explorer.exe	00001ACC
    C:\WINDOWS\system32\ApplicationFrameHost.exe	000035D8
    C:\WINDOWS\system32\DllHost.exe	000026D0
    C:\WINDOWS\system32\conhost.exe	0000161C
    C:\WINDOWS\system32\svchost.exe	00002010
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe	00002BE4
    C:\Windows\System32\RuntimeBroker.exe	00003FE8
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe	00003D50
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	000020B4
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	00001FD4
    D:\ShareX\ShareX.exe	0000355C
    E:\Steam\Steam.exe	000012CC
    E:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe	00004734
    E:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe	00001DB0
    E:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe	00004A34
    c:\windows\system32\sihost.exe	00001840
    c:\windows\system32\svchost.exe	00004984
    c:\windows\system32\taskhostw.exe	00001C50
    (0)