PETITION: Regarding FINAL FANTASY XIV Steam Version (Mar. 8)

[Granyala]

The system might be fine it can be any number of things that cause issues. even the overlay.

it's an incredibly common problem for both steam and windows 10 where overlays cause absolutely huge performance drops on slightly older hardware components.

Yeah overlay can be buggy. I was under the impression that he got the FPS drops / crashes with the overlay disabled. If that is the case and steam is, essentially, not interacting with the software at that level, then the root cause must lie deeper. It may be system related or it may be a corrupted steam/game installation.

In any case, wiping the system and starting fresh is the easiest way to diagnose it (just make an image of your system you can restore if it doesn't change anything)

[AkaeiNox]

What I got from this is that most players don't read the lodestone news.

[Nixxe]

What I got from this is that most players don't read the lodestone news.

Probably true. My experience with MMORPG communities is that only a handful of players regularly interact with external media of any kind, even if it seems like "everyone" uses a particular source (such as Wowhead or MMO-Champion for WoW). You just never hear from them until they encounter a problem that significantly disrupts their gameplay and forces them to finally look for somewhere to complain about it or seek assistance outside of the game.

[worldofneil]

I contacted support yesterday expressing my disappointment over this (I have one non-Steam service account and one Steam service account, both under the same master account) as well as the chaos it's causing other players. They just wrote back and although the spelling errors suggest it was an actual response rather than copy+paste, they didn't really address any of my points and they seem determined to plow ahead with this:



However, if you didn't already contact support, I would suggest you do so with how it affects you. It's quite possible a futile effort, but it's certainly not going to change unless we demonstrate to them how it's causing problems and that's our only real way to contact them (it's very rare to get an official reply here and there's no evidence they even read our threads)

[GenBroadaxe]

However, if you didn't already contact support, I would suggest you do so with how it affects you. It's quite possible a futile effort, but it's certainly not going to change unless we demonstrate to them how it's causing problems and that's our only real way to contact them (it's very rare to get an official reply here and there's no evidence they even read our threads)

If this is an issue that you feel strongly about, post something in the official feedback form rather then contacting Support (preface, I work the customer facing side for a tech company who's parent company is Japanese). Main reason for this is that Support's job is to troubleshoot FFXIV/SE products which Steam is not. Unless tech support has specifically be told to log feedback regarding the Steam version change, your issue will likely be logged as a "third party issue" and closed out. Consolidating feedback through the official channels has a much greater chance of being acted on even if a formal statement isn't made there. Company policies can change, but they'll base the decision to do so on data (be it technical or customer feedback).

There's likely people within SE who didn't like the Steam changes anymore then some customer's did, but in order to advocate for change they need to be able to point to pull data to back their points up. Being able to pull that data from official channels will make any possible action that much faster then if it trickles in from other sources.

[worldofneil]

If this is an issue that you feel strongly about, post something in the official feedback form

Great, I will do! But... where is that?

Closest I could find is the "Website/Companion App Feedback & Suggestions" forum, but there is no evidence that anything posted in there is ever read by Square Enix. I don't claim to have read every thread, but I skipped around the 309 pages and didn't see a single message from Square Enix so for all we know it's the equivalent of their office wastebin.

At least if we contact support we get a reply so we know someone heard us, even if the response isn't necessarily what we want to hear, but surely that is then in their system? I refuse to believe they could be getting multiple reports with the same problems and no one is thinking "hey we're getting XXX number of people having this issue... maybe we should escalate it?"

Edit: Just heard back from support again and officially they're saying if you want to play on Steam and non-Steam you need to install the game twice (!).

They have also offered to pass on feedback, but I have also since replied asking what is the best way to actually give feedback. I will say that although they aren't giving me responses I want to hear (which I know isn't their fault), I am still impressed that they are replying in such a timely matter.

[Fonou]

This is bad.

I had FFXIV before the steam launched version and I bought a Steam version of FFXIV. I offered my key to someone else and doing this, I was able to use all the steam features (keeping track of the time).

With this new change, I can't launch my game through steam but I have to launch it directly from the steam app folder.

SE, please revert this change.

[Granyala]

What I got from this is that most players don't read the lodestone news.

I certainly don't (outside of patchnotes).
I learned from the whole steam thing right here in this very thread.

[Vahlnir]

I hoped for the best but expected the worst. Looks like my expectations were relatively spot on. Hopefully they will get around to addressing these issues soon. This transition has been handled poorly.

[RadicalPesto]

Even when logging in with the steam client and keeping the steam client on, the game has been giving account verification errors when connecting to the data center, which was not the case before the most recent patch. Is this entire implementation bugged?