Blank character select screen and Lobby Server Connection Error 2002

[Nomenanza]

Hello,
I am playing on PS4 (Behemoth), and today when I logged in and selected "Start", I was greeted with an empty character selection screen without any GUI aside from the quit button.
After staying on that screen for about a minute I receive a "Lobby Server Connection Error 2002" message and get kicked out of the game back into the client.
Have been trying to get into the game for the past hour now to no avail, any help would be appreciated.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Are you connected directly to the router or are you connected via WIFI? Additionally what have you tried so far to resolve the issue?

Hope to see you online!

[Nomenanza]

Thanks for the response.
Currently both PS4s I am normally playing on (one when I am at home and other when I am at the studio) are connected to internet via Wifi.
All I have done so far at my own PS4 is rebooting my router.
Will also try seeing if I get the same error message at the studio console today.

[Dynratygus]

Thank you for the reply,

Could you try plugging directly into the router with an Ethernet cable? Also please make sure that " Cookies" and " Javascript" are enabled on the PS4.

Hope to see you online!

[Nomenanza]

Thank you for the help, connecting the PS4 via LAN cable solved the issue. Might try using wifi connection later down the line to see if the problem repeats itself.

[Einmimiria]

Thank you for the update Nomenanza.

This thread will be moved to the 'Support Center Resolved' subforum as the issue has been resolved.

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