Good afternoon!
So, over the last few days, I had been receiving this crash more and more. Naturally, I started looking up some current solutions to figure out the issue, and tried some suggestions over the many posts I've seen on the forums, reddit and other places online. I had only 1 recent update, which was security essentials over the last few days. And did not require any action to update my PC or restart it. But, decided to reboot anyways, seeing as these started coming out of no where. I had been traveling back and fourth in game, or just coming out of a cutscene when these pop up. Lost during a dungeon or two on a new play through character, and even just logging into my main account gives me this crash issue.
Action:
Launching the FFXIV app
Block:
Pop up crash messages during launch. Screen turns black, followed by usually saying "Square-enix" before showing the launch info of Stormblood. Before this happens, during the black screen, automatically pops up with error:
An unexpected error has occurred. Exiting Final Fantasy XIV. 2019-01-18_01:55
ffxiv.exe + FC624A
ffxiv.exe + 18020F
ffxiv.exe + 17C195
ffxiv.exe + 17B4C3
ffxiv.exe + 176AAF
ffxiv.exe + E66955
KERNEL32.DLL + 18484
ntdll.dll + 641C8
This automatically closes my game in full, making me re-open the app and continue to re-log in and see the crash during the black screen (without seeing Square-enix and its LCC info).
Device - Computer/PC
OS - Windows 10
Game - Final Fantasy XIV
Version - Steam
OS build - Version 1803 (OS Build 17134.556)
Direct X version - Direct X12
Graphics Card - NVidia GTX 960
Connection - Wired
ISP - AT&T
Issue started - only recently after the latest patch was updated (issue only started 2-3 days ago).
Solutions:
-I have tried fully reinstalling the game multiple times
-Tried updating my PC to the current OS applicable on my WIN10 device
-Checked with other games, including Xbox Play Anywhere, with no fault or issue.
-Tried other Steam based titles with no probelms
-Tried Blizzard app and Overwatch with no issues
-Tried UbiPlay store with AC 4 with no issues
-Tried a full factory restore of PC (as a precaution added) and re-installed the game for FFXIV and still a continued issue with crashes
-Tried closing out all launch access options for Windows and rebooted my PC, and still see the same message showing up when launching the game
-I tried pulling my Windows firewall and even white listing the game, and still the crashes continue to happen
-I have also tried checking my drivers and updating them, uninstalling and re-installing, followed by rebooting my PC as a added precaution, with the same crash messages to boot.
-I do not have any other devices plugged into my PC other than my mouse and keyboard (other than my Xbox One controller, wired). I have taken the controller off, but still has the same added crash messages.
-My game had already been set to Windowed mode, as I do not like toggling between full screen and other programs I use frequently (like browsers, etc)
-I have also gone as far as a full 30min reboot of my internet just in case, and still causes the same issue
-Checked with using the compatibility mode under WIN7 & 8, and still having the same crash issues. So I unchecked the box for compatibility and running into the same issue nonetheless
At this point, I'm not really even sure what else I could attempt to try and do, and it's getting really frustrating! Any thoughts or suggestions to consider?
My info is listed below on my PC:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Kekoa\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz (8 CPUs), ~3.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS Award Modular BIOS v6.00PG
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 24574.422MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 28158.422MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.338GB SYSTEM_FREEDISC_SPACE 29.975GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.018GB SYSTEM_FREEDISC_SPACE 1723.375GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 960
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2007.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 12287.211 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1771
SYSTEM_GRAPHICS_DRIVER_DATE 1/10/2019 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND LC-50LB481U (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8C7CF598-65ED-464A-99A0-F16F664B3E77}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/22/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {6741F676-0CAC-40B8-BD1F-F2A3F9543653}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/7/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {8C5B3716-046E-4393-9AC8-3A4FD3553FA9}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/7/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4B9DD270-A2D8-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4BA350B0-A2D8-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4BA377C0-A2D8-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4BA377C0-A2D8-11E8-8005444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
BlueStacks
Technical Support - Google Chrome
FFXIVLauncher
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Flash Player 32 PPAPI
BIG-IP Edge Client Components (All Users)
Google Chrome
NVIDIA Performance
NVIDIA System Monitor
NETGEAR Genie
NVIDIA Stereoscopic 3D Driver
PCSX2 - Playstation 2 Emulator
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
NVIDIA Performance
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Windows 7 USB/DVD Download Tool
NVIDIA System Monitor
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 18.05 (x64)
BlueStacks App Player
Mozilla Firefox 64.0.2 (x64 en-US)
Mozilla Maintenance Service
NVIDIA Drivers
Armello
FINAL FANTASY XIV Online
MONSTER HUNTER: WORLD
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA 3D Vision Driver 417.71
NVIDIA Control Panel 417.71
NVIDIA Graphics Driver 417.71
NVIDIA GeForce Experience 3.16.0.140
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 34.0.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 34.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.4
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.16.0.140
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Update for Windows 10 for x64-based Systems (KB4023057)
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000249C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001434
C:\Program Files (x86)\NVIDIA Corporation\nTune\nTuneCmd.exe 00002A3C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002B24
C:\Program Files (x86)\Steam\steam.exe 000013F4
C:\Program Files\BlueStacks\BstkSVC.exe 00002F30
C:\Program Files\BlueStacks\HD-Agent.exe 00002358
C:\Program Files\BlueStacks\HD-Player.exe 000004E4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001618
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_1.16.1012.0_x64__8wekyb3d8bbwe\GameBar.exe 000023E4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18112.14311.0_x64__8wekyb3d8bbwe\Video.UI.exe 00001CFC
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11029.20108.0_x64__8wekyb3d8bbwe\HxTsr.exe 00001720
C:\ProgramData\BlueStacks\Client\BlueStacks.exe 00001C94
C:\WINDOWS\Explorer.EXE 00001934
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001E00
C:\WINDOWS\system32\DllHost.exe 000005A0
C:\WINDOWS\system32\SettingSyncHost.exe 00001E8C
C:\WINDOWS\system32\conhost.exe 0000144C
C:\WINDOWS\system32\svchost.exe 00000870
C:\Windows\System32\RuntimeBroker.exe 00002F10
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001D7C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001BB8
F:\SteamLibrary\steamapps\common\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001160
F:\SteamLibrary\steamapps\common\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001ED0
c:\windows\system32\sihost.exe 00001640
c:\windows\system32\svchost.exe 00001B7C
c:\windows\system32\taskhostw.exe 000016C0